--- title: "Preconditions for Online Bookings: Your Readiness Checklist" description: Use the Online Bookings readiness checklist and set up shifts, staff, services and locations so clients can always find a time to book online. --- [Skip to content](https://support.pabau.com/en/pabau2/preconditions-for-seamless-functionality-in-your-online-bookings#main-content) [![pabau logo white](https://support.pabau.com/hubfs/pabau%20logo%20white.svg)](https://support.pabau.com/en/pabau2?hsLang=en) Open main navigation Close main navigation - [Get Support](https://pabau.com/support-center/) [Get Support](https://pabau.com/support-center/) Pabau Knowledge Base - There are no suggestions because the search field is empty. 1. [Pabau Knowledge Base](https://support.pabau.com/en/pabau2?hsLang=en) 2. [Online Bookings](https://support.pabau.com/en/pabau2/online-bookings?hsLang=en) 3. [General](https://support.pabau.com/en/pabau2/online-bookings?hsLang=en#general) # Preconditions for Online Bookings: Your Readiness Checklist ## Ensure smooth online booking functionality in Pabau by following these preconditions, guaranteeing accurate availability for clients at all times. Clients can only book what Pabau can offer them: a service that is available online, a provider who performs it and has a shift, at a location that takes online bookings. Online Bookings checks most of this for you in a readiness checklist, so you can see at a glance what is stopping — or losing you — bookings. In this article, you will learn how to use the readiness checklist and how to set up the four things every online booking depends on. #### **Step 1: Open Your Readiness Checklist** 1. Go to **More → Online Bookings** and, on the **Overview** tab, click **View checklist** (or **Review setup**). **Your booking-page checklist** opens, showing how many checks are ready. 2. Items that need attention are listed first, each with a button such as **Connect payments** or **Set one up**. Items that are fine read **All set**. 3. Where a check affects several services or providers, the button reads **Review** with a count. Click it to see the list. 4. Click **Resolve** next to a service or provider to open it and fix it. ![Your booking-page checklist](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/obc-2026/250970113244-01-checklist.png) *Your booking-page checklist* ![Click Resolve to open a service or provider that needs attention](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/obc-2026/250970113244-02-drilldown.png) *Click Resolve to open a service or provider that needs attention* What each check looks at, and where you fix it: | Check | What it means | Where to fix it | | --- | --- | --- | | **Booking page published** | Your booking page has been published. | Pabau Studio — see [How to Enable Online Bookings](https://support.pabau.com/en/pabau2/how-to-enable-online-bookings?hsLang=en) | | **Payment processor connected** | A card processor is connected, so clients can pay a deposit to confirm. | [How to Integrate with Stripe](https://support.pabau.com/en/pabau2/how-to-integrate-with-stripe?hsLang=en) | | **Card payments going through** | Recent card payments are not being declined. | [How to Access Your Stripe Dashboard via Pabau](https://support.pabau.com/en/pabau2/how-to-access-your-stripe-dashboard-via-pabau?hsLang=en) | | **Availability on the rota** | Someone is rostered in the next two weeks. With no shifts, every date shows as fully booked. | Step 2 below | | **Services bookable online** | At least one service can be booked online. | Step 4 below | | **Confirmation emails on** | Confirmation emails are switched on at every location, so clients hear back after booking. | Message us via the in-app chat and we will check your locations with you | | **Providers have a photo** | Clients pick a face, not a name. | **Review** → **Resolve**, or [How to Add a Staff Photo](https://support.pabau.com/en/pabau2/how-to-add-a-staff-photo?hsLang=en) | | **Services have a description** | Clients can read what each treatment is. | **Review** → **Resolve** opens the service’s **Online Booking** tab | | **Deposits on bookings** | Lists services that take no deposit. | [How to Set Up Service-Specific Deposits](https://support.pabau.com/en/pabau2/how-to-set-up-service-specific-deposits?hsLang=en) and [Part 4](https://support.pabau.com/en/pabau2/new-online-bookings-part-4-take-payments-and-deposits-online?hsLang=en) | | **Clients can change a booking** | Clients can cancel or reschedule from the client portal. | **Setup → Client Portal** — see [How to Set Up the New Client Portal](https://support.pabau.com/en/pabau2/how-to-set-up-the-new-client-portal?hsLang=en) | | **Whole menu online** | Some services are not offered online. Worth a look if that was not deliberate. | Step 4 below | | **Custom domain** | Optional — you are using the Pabau booking address. | [How to Set Up a Custom Domain for Your Booking Page](https://support.pabau.com/en/pabau2/how-to-set-up-a-custom-domain-for-your-booking-page?hsLang=en) | | **Google Reserve** | Whether clients can book you from Google. | [Part 5](https://support.pabau.com/en/pabau2/new-online-bookings-part-5-share-your-booking-page-and-add-it-to-your-website?hsLang=en) | **TIP:** Fix anything that stops bookings first — publishing, payments, availability and services. The rest help more visitors go on to book. #### **Step 2: Give Your Providers Shifts on the Rota** Clients only see times when a provider is working. Add shifts for everyone who should be bookable online — see [How to Create a Shift in the Scheduler](https://support.pabau.com/en/pabau2/how-to-create-a-shift-in-the-scheduler?hsLang=en). The **Availability on the rota** check looks two weeks ahead. #### **Step 3: Let Each Provider Take Online Bookings and Choose Their Services** 1. Go to **Team**, open the staff member and click the **Services** tab. 2. Switch on **Has a calendar available for bookings** and **Accepts online bookings**. A provider with **Accepts online bookings** switched off never appears on your booking page. 3. Under **Services**, tick the services this person performs, then click **Save changes**. ![A staff member’s Services tab](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/obc-2026/250970113244-03-staff-services.png) *A staff member’s Services tab* You can also do this from the service: open it in **Setup → Services**, then: 1. Click the **Assign** tab. 2. Under **Employees**, select the team members who can do this service. Only assigned team members can be booked online. Click **Save**. ![The Assign tab of a service](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/obc-2026/250970113244-04-service-assign.png) *The Assign tab of a service* #### **Step 4: Make Your Services Bookable Online** 1. In **Setup → Services**, open the service and click the **Online Booking** tab. 2. Switch on **Enable this service online**. While you are here, add a **Description** — or click **Generate** to write one automatically — then click **Save**. ![Enable this service online, on the service’s Online Booking tab](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/obc-2026/250970113244-05-service-online.png) *Enable this service online, on the service’s Online Booking tab* **NOTE:** Services in a disabled category are hidden from your booking page, even when the service itself is enabled online. For more options, such as limiting a service to existing clients, see [How to Make a Service Bookable Online](https://support.pabau.com/en/pabau2/en/pabau2/how-to-make-a-service-available-online?hsLang=en) and [How to Make a Service Bookable Online Only by Existing Clients](https://support.pabau.com/en/pabau2/how-to-make-a-service-be-bookable-only-by-existing-clients?hsLang=en). #### **Step 5: Check Your Locations Take Online Bookings** 1. Go to **Setup → Locations**, click the pencil next to a location and, on the **General** tab, switch on **This location accepts online bookings** and **Show online**. Click **Save**. ![The online booking switches on a location](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/obc-2026/250970113244-06-location-online.png) *The online booking switches on a location* **NOTE:** A location with **Show online** switched off is left out of the location list on your booking page, but clients can still book it through a link that opens on that location, such as a tailored link from the **Share** tab. Switch off **This location accepts online bookings** to stop online bookings there altogether. #### **Why Isn't My Package Showing on the Booking Page?** A package is only offered online when all of these are true: - It is **Active** and **Enable online purchase** is switched on. - It has a price above zero. A package with no price is never listed, because it can't be paid for online. - It is sold at the location the client chose. A package with no locations ticked is sold at every location. Packages are also offered on the service they are tied to, when a client picks that service. For that, check the **service** too: the package must be linked to a service, and that service must be bookable online (see Step 4), active, and in a category that is not disabled. If the service isn't on your booking page, its packages aren't offered there either. **TIP:** If a new package still doesn't appear, open the service it is tied to in **Setup → Services** and check **Enable this service online** on its **Online Booking** tab first. **What’s next?** Once the checklist is in good shape, make the page your own in [Part 2: Customise and Publish Your Booking Page in Pabau Studio](https://support.pabau.com/en/pabau2/new-online-bookings-part-2-customise-and-publish-your-booking-page-in-pabau-studio?hsLang=en). If clients still cannot find a time, see [Troubleshoot Online Bookings Issues](https://support.pabau.com/en/pabau2/troubleshoot-pabau?hsLang=en). Questions? 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