---
title: "After You Request a Phone Port: Statuses, E-Sign and Activation"
description: "What happens after you request a phone port to Pabau: the statuses, the e-signature step and activation day."
---

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# After You Request a Phone Port: Statuses, E-Sign and Activation

## What happens after you request a phone port to Pabau: the statuses, the e-signature step and activation day.

Once a port request is submitted, it moves through a defined carrier process. This article explains the stages so you know what is normal and when to act.

**The Stages of a Port**

- **Submitted** — your request is with the carriers. The details are checked against what your current provider has on file.
- **E-signature** — you may receive a letter of authorisation to sign electronically. The port cannot progress until it is signed, so watch for that email.
- **Scheduled** — the carriers agree an activation date.
- **Activated** — the number switches to Pabau and starts ringing in Engage.

**While You Wait**

Your number keeps working normally with your current provider — there is no dead period. Keep the old contract active until activation, and keep an eye on the port’s status in **Settings → Calls**.

**If the Port Bounces**

The most common rejection is a details mismatch — the business name or address differs from the losing provider’s records. Correct the details and resubmit; nothing is lost.

**On Activation Day**

Point your call routing at the ported number (**Call Configurations**), assign it to teammates who take calls, and make a test call. From that moment, calls to your long-standing clinic number land in Engage — with recordings, transcripts and the caller’s record attached.

**TIP:** Only cancel the old provider’s contract after you have made a successful test call on the ported number.

---

**Related Articles**

We suggest reading our [Tracking or Withdrawing a Port Request](https://support.pabau.com/en/pabau2/tracking-or-withdrawing-a-port-request?hsLang=en) article if you need to check progress or change course.

For more guides, refer to related articles below, select additional guides, or use the search bar at the top of the page. These guides will help you get the most out of your Pabau account.

Additionally, to help you fully utilize and understand your Pabau account, we recommend exploring additional guides and resources offered at the [Pabau Academy](https://academy.pabau.com).

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