After You Request a Phone Port: Statuses, E-Sign and Activation

Once a port request is submitted, it moves through a defined carrier process. This article explains the stages so you know what is normal and when to act.

The Stages of a Port

• Submitted — your request is with the carriers. The details are checked against what your current provider has on file.
• E-signature — you may receive a letter of authorisation to sign electronically. The port cannot progress until it is signed, so watch for that email.
• Scheduled — the carriers agree an activation date.
• Activated — the number switches to Pabau and starts ringing in Engage.

While You Wait

Your number keeps working normally with your current provider — there is no dead period. Keep the old contract active until activation, and keep an eye on the port’s status in Settings → Calls.

If the Port Bounces

The most common rejection is a details mismatch — the business name or address differs from the losing provider’s records. Correct the details and resubmit; nothing is lost.

On Activation Day

Point your call routing at the ported number (Call Configurations), assign it to teammates who take calls, and make a test call. From that moment, calls to your long-standing clinic number land in Engage — with recordings, transcripts and the caller’s record attached.