Step 1: Navigate to Clients
Log in to your Pabau account and in the left sidebar menu, click on Clients, then select the "Labs" sub-tab to open the Labs page.
Step 2: Understand the Labs Page
At the top of the Labs page, four summary cards give you an at-a-glance view of your current lab request status:
- Awaiting results: The number of requests currently out at labs.
- Overdue: Requests that are stuck past their target turnaround time.
- Abnormal unread: Results that are flagged as abnormal and need to be reviewed.
- Avg turnaround: The average turnaround time for lab results.
Below the summary cards, all lab requests are displayed in a Kanban-style Pipeline view, organized into four columns:
- Backlog: Lab requests that have been created but not yet submitted to a lab.
- Requested: Lab requests that have been sent to a lab.
- Received: Lab requests that have returned from the lab but have not yet been opened.
- Reviewing: Lab requests that have been received and opened for review.
You can switch between the Pipeline and Table views using the toggle buttons at the top left.
Use the "Filter by requester" dropdown to filter requests by staff member, or use the "Options" dropdown to adjust how the board is displayed.
Click "Lab Inbox" to view incoming lab messages, and "+ Create Request" to start a new lab request directly from this page.
Step 3: Read the Lab Request Cards
Each card in the Backlog and Requested columns shows the client's name, the number of requests, the lab test codes, the staff members involved (shown as initials), and a counter showing how many days the request has been in that column. If a request is overdue, a "Stuck" warning will appear on the card.
In the Received and Reviewing columns, cards also show the result status (for example, Normal shown as a green pill), the staff member who ordered the test, the lab name, and the date the result was received.
You can click on any request card to open it and view additional details, including the full test information, result values, and any linked appointment or client record.
Each column can be sorted using the "Longest in column" dropdown to prioritize the oldest requests.
If you have a lab integration set up, lab requests will move through the columns automatically. Otherwise, you can manually drag and drop them between stages. While dragging, options to send or cancel the request will appear at the bottom of the page.
This comprehensive overview and intuitive design make it easy to manage your lab requests effectively, ensuring you can easily track and monitor lab results.
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For more guides, browse the related articles below or use the search bar at the top of the page. You can also watch our video learning series, the Pabau Academy, or visit the Support page for additional help.