--- title: "NABIDH Guide Part 5: Test, Monitor and Troubleshoot NABIDH Deliveries" description: Send NABIDH test events, read the delivery log, understand retries and acknowledgements, and fix the most common NABIDH delivery failures in Pabau. --- [Skip to content](https://support.pabau.com/en/pabau2/nabidh-guide-part-5-test-monitor-and-troubleshoot-nabidh-deliveries#main-content) [![pabau logo white](https://support.pabau.com/hubfs/pabau%20logo%20white.svg)](https://support.pabau.com/en/pabau2?hsLang=en) Open main navigation Close main navigation - [Get Support](https://pabau.com/support-center/) [Get Support](https://pabau.com/support-center/) Pabau Knowledge Base - There are no suggestions because the search field is empty. 1. [Pabau Knowledge Base](https://support.pabau.com/en/pabau2?hsLang=en) 2. [App Marketplace (Integrations)](https://support.pabau.com/en/pabau2/app-marketplace-integrations?hsLang=en) 3. [UAE (Emirates ID and NABIDH)](https://support.pabau.com/en/pabau2/app-marketplace-integrations?hsLang=en#uae-emirates-id-and-nabidh) # NABIDH Guide Part 5: Test, Monitor and Troubleshoot NABIDH Deliveries Once your NABIDH connection is configured, mapped and switched on, this guide covers the operational side: sending test events, reading the delivery log, understanding retries, and fixing the failures you are most likely to meet. **This article is part of the NABIDH guide series:** - [Part 1: What is NABIDH and how Pabau connects to it](https://support.pabau.com/en/pabau2/nabidh-guide-part-1-what-is-nabidh-and-how-pabau-connects-to-it?hsLang=en) - [Part 2: Connect Pabau to NABIDH](https://support.pabau.com/en/pabau2/nabidh-guide-part-2-connect-pabau-to-nabidh?hsLang=en) - [Part 3: Map your data for NABIDH](https://support.pabau.com/en/pabau2/nabidh-guide-part-3-map-your-data-for-nabidh?hsLang=en) - [Part 4: Choose which events are sent to NABIDH](https://support.pabau.com/en/pabau2/nabidh-guide-part-4-choose-which-events-are-sent-to-nabidh?hsLang=en) - Part 5: Test, monitor and troubleshoot NABIDH deliveries (you are here) - [Part 6: NABIDH error codes and delivery statuses](https://support.pabau.com/en/pabau2/nabidh-guide-part-6-nabidh-error-codes-and-delivery-statuses?hsLang=en) - [Part 7: NABIDH code tables reference](https://support.pabau.com/en/pabau2/nabidh-guide-part-7-nabidh-code-tables-reference?hsLang=en) **Step 1: Send A Test Event** The **Send test event** button lives on the connection's **3. Mapping** tab. It picks a random matching record from your account and pushes it through the live pipeline — exactly what the real event would send — and labels the delivery as a test in the log. ![](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/nabidh-13-send-test-event.png) 1. Click **Send test event**, choose the event to test (e.g. *client.create → Add patient (ADT^A28)*), and click **Send test**. 2. Open **Logs** and switch off **Hide tests** to see the delivery land. 3. Open the delivery to inspect the exact HL7 message that was sent and NABIDH's response. **NOTE:** Tests use real records and are genuinely delivered to the configured endpoint. If no suitable record exists for the chosen event (for example, a visit test with no eligible appointment), Pabau tells you exactly what to create first. Destructive tests — patient delete and merge — are only allowed on dummy-environment connections, so a test can never erase a real patient from the exchange. **Step 2: Read The Delivery Log** Click **Logs** in the connection header. Every delivery is listed with its trigger, action, record, status and attempt count, and a backlog strip across the top shows what is queued, processing, retrying or dead-lettered right now. ![](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/nabidh-15-logs-view.png) You can filter by status, object and trigger, search by record or correlation ID, restrict the date range, watch new deliveries arrive with **Live**, and download everything with **Export CSV**. Delivery statuses: - **Queued / Processing** — waiting for or currently in a send attempt. - **Succeeded** — NABIDH accepted the message. - **Retry scheduled** — a temporary failure; Pabau will retry automatically. - **Failed** — a permanent failure (most often validation); it will not retry on its own. - **Dead letter** — gave up after exhausting all automatic retries; can still be replayed manually. **Step 3: Inspect A Delivery** Click any row to open the delivery details drawer. For each attempt you can expand the exact **request** (the raw HL7 message) and **response** (NABIDH's acknowledgement), copy either, and see the correlation ID for support conversations. A **Spec conformance** panel audits every attempt against the DHA NABIDH HL7 v2.5.1 specification and lists any findings with the spec reference and a "How to fix" explanation — this is the fastest way to understand a rejection. **NOTE:** NABIDH answers every message with an HL7 acknowledgement: **AA** means accepted, while **AE**/**AR** mean the message was rejected by NABIDH’s own validation — the diagnostic text NABIDH returns is shown on the attempt. **Step 4: Retry A Delivery** Temporary failures (network problems, NABIDH being briefly unavailable, rate limiting) retry automatically with increasing delays — starting at 30 seconds and doubling up to a 6-hour cap, for up to 8 attempts before the delivery is dead-lettered. Permanent failures (validation, rejections) do not retry automatically. From the delivery drawer you have two manual options: - **Replay original payload** — sends the exact original message again, byte for byte. Use when the problem was on the receiving side. - **Sync latest data** — re-reads the record, rebuilds the message with the current data and mapping, and sends that. Use after fixing the record or mapping. **Step 5: Fix Common Failures** - **Validation** — the record is missing something NABIDH requires. The message names the field: most often a missing Emirates ID on a Dubai resident, a missing date of birth or contact detail, a service without a NABIDH specialty, or a practitioner without a Sheryan licence. Fix the record (or the mapping from Part 3), then **Sync latest data**. - **Rejected** — NABIDH's own validation refused the message (an AE/AR acknowledgement or a 4xx response). Open the Spec conformance panel and the response diagnostic to see why. - **Authentication** — NABIDH no longer accepts your application key. Replace it in the Settings tab's Credentials card. - **Configuration** — the endpoint or connection settings are wrong. Re-check them on the Settings tab and use **Test connection**. - **Network / Destination error / Rate limited** — transient problems on the way to NABIDH; these retry automatically and normally resolve themselves. **Step 6: Look Up A Code You Do Not Recognise** The two reference articles at the end of this series exist for the moments the log shows you something unfamiliar: - [**Part 6: NABIDH error codes and delivery statuses**](https://support.pabau.com/en/pabau2/nabidh-guide-part-6-nabidh-error-codes-and-delivery-statuses?hsLang=en) — every delivery status and error badge, the exact retry schedule, how to read an *AA*/*AE*/*AR* acknowledgement and a DHA test-utility response, and a field-by-field list of what to correct in Pabau for each possible finding. - [**Part 7: NABIDH code tables reference**](https://support.pabau.com/en/pabau2/nabidh-guide-part-7-nabidh-code-tables-reference?hsLang=en) — all 25 NABIDH code tables in full. When a rejection says a value is *“invalid against NAB002”*, this is where you find out that NAB002 is marital status and which values NABIDH accepts. **TIP:** Keep an occasional eye on the backlog strip at the top of the log — "Nothing queued — deliveries are flowing." is the healthy state. 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