---
title: "Insurance Guide Part 3 (UK): Connect appointments to insurance in Pabau"
description: Charge an appointment to the client's insurer at booking, apply the contract price list and authorisation case, and raise the unpaid invoice that becomes the claim.
---

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# Insurance Guide Part 3 (UK): Connect appointments to insurance in Pabau

## In this article, you will learn how to book an appointment charged to the insurer, check out the invoice unpaid, and find the claim waiting in your Claims dashboard.

Parts [1](https://support.pabau.com/en/pabau2/insurance-guide-part-1-uk-set-up-the-insurance-essentials?hsLang=en) and [2](https://support.pabau.com/en/pabau2/insurance-guide-part-2-uk-client-insurance-setup?hsLang=en) set up your account and your client. Now the day-to-day flow: book the visit so it's charged to the insurer, and the invoice - and claim - take care of themselves.

**NOTE:** In this article, you will learn how to book an appointment charged to the insurer, check out the invoice unpaid, and find the claim waiting in your Claims dashboard.

1\. Book the appointment

In the **Calendar**, click the slot you want and pick the client. Search by name, then choose the service:

![Selecting the client and service in the appointment panel](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/uk-booking-client-selected.png)

#### 2. Charge the visit to the insurer

On the service line, click the **pencil (Edit)** icon to expand the line's details. Alongside the room and time you'll find the insurance controls:

- **Charge to** - switch from *Client (self)* to the client's insurer. If the insurer is the client's default payer, it's pre-selected.
- **Price list** - the insurer's contract price list, applied automatically when its rules match.
- **Auth case** - attach the visit to an insurance case so the authorisation code travels with the claim (or create a new case on the spot).

![Choosing the insurer in the Charge to field of the appointment panel](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/uk-booking-charge-to-open.png)

If the invoice can’t be submitted later, check here first: the price list’s rules must include the insurer set in Charge to.

Confirm the booking as usual.

#### 3. Check out and save the invoice unpaid

After the visit, open the appointment and click **Checkout**. In the Point of Sale, review the services and prices, then click **Continue** - and on the payment step choose **Save unpaid**. The invoice is raised **to the insurer**, not the client, and stays unpaid until the insurer's remittance arrives.

You can also raise an insurer invoice without an appointment: click **Create → Sale**, pick the client, and use the **Charge** option to select the insurer before completing the sale.

#### 4. Find the claim

Every invoice issued to an insurer automatically appears in **Money → Claims** with the status **Pending** - there's nothing extra to create. The row shows the invoice number, client, membership number, insurer, amounts and the authorisation code from the case:

![A newly raised insurer invoice waiting as Pending on the claims dashboard](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/uk-claims-dashboard.png)

Part 4 picks up from here: validating the claim and sending it to Healthcode.

### The UK insurance guide series

- [Part 1: Set up the insurance essentials](https://support.pabau.com/en/pabau2/insurance-guide-part-1-uk-set-up-the-insurance-essentials?hsLang=en)
- [Part 2: Client insurance setup](https://support.pabau.com/en/pabau2/insurance-guide-part-2-uk-client-insurance-setup?hsLang=en)
- Part 3: Connect appointments to insurance (this article)
- [Part 4: Submit and track claims with Healthcode](https://support.pabau.com/en/pabau2/insurance-guide-part-4-uk-submit-and-track-claims-with-healthcode?hsLang=en)

Questions? Reach us any time via the in-app chat — we're happy to help you get your first claims out the door.

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