---
title: How to Warn Clients When Their Saved Card Is About to Expire
description: Add a card expiry warning with an Update card button to booking confirmations and reminders, or switch it off. On by default for every clinic.
---

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# How to Warn Clients When Their Saved Card Is About to Expire

If you keep clients' cards on file for deposits, no-show protection or later payments, an expired card can leave you unable to charge when you need to. Pabau can add a short warning to your booking confirmation and reminder messages when a client's card on file has expired or is about to, with an **Update card** button so they can replace it before their visit.

**NOTE:** The card expiry warning is switched on for every clinic by default. It only ever appears for clients who have a card saved on file through Pabau Pay and whose card needs updating. Everyone else gets your usual message.

**Who Gets the Warning**

- The card has already expired, or it expires within 30 days, or before the appointment when the appointment is further away than that. A card is valid until the end of its expiry month.
- When the booking is protected by a specific card, Pabau checks that card. Otherwise it checks the client's default card, and only warns them if they have no other saved card that's still valid.
- The email shows a **Your card on file expires soon** (or **has expired**) panel naming the card, for example the Visa ending 4242, with an **Update card** button. The text message gets a short line about the card at the end.

**Step 1: Open the Notification**

1. Go to **Setup** → **Client Notifications**.
2. Click **New appointment is booked**.

![The Notification Messages page with New appointment is booked marked](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/490673838311-01-notifications.png)

*The appointment notifications in Setup*

**Step 2: Turn the Warning On or Off**

1. On the **Standard** tab of the builder, open **Appearance**.
2. Find **Card expiry warning** and switch it on or off.
3. With the switch on, check the preview underneath. It shows what a client whose card needs updating sees (with a sample card), including the note that adding a card may put a small temporary hold on their account while the bank checks it, which is released automatically.
4. Click **Save**.

![The Card expiry warning switch, its preview and the Save button in the New appointment is booked notification](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/490673838311-02-card-expiry-warning.png)

*The warning, and a preview of what clients see*

**TIP:** The switch sits on the Standard tab, but it also covers a custom email template: Pabau adds the warning just above the footer of your custom email. To place it somewhere else, add the Card expiry warning merge tag to your template.

**Step 3: Set It on the Reminder Too**

The **Upcoming appointment reminder** has its own **Card expiry warning** switch, so a client who booked weeks ago is reminded again before the visit. Open the reminder from **Setup** → **Client Notifications**, set the switch the same way and click **Save**.

![The Card expiry warning switch in the Upcoming appointment reminder notification](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/490673838311-03-reminder.png)

*The same switch on the appointment reminder*

**What's next?**

- [How to Edit the New Appointment is Booked Notification](https://support.pabau.com/en/pabau2/how-to-edit-the-new-appointment-is-booked-notification?hsLang=en)
- [How to Edit the Upcoming Appointment Reminder Notifications](https://support.pabau.com/en/pabau2/how-to-edit-reminder-notifications?hsLang=en)
- [How to Save Your Card on File for Future Payments](https://support.pabau.com/en/pabau2/how-to-save-your-card-on-file-for-future-payments?hsLang=en) (for your clients)

---

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