--- title: How to Use the Waitlist Detail Report description: See every client on your Pabau waitlist with the dates and times they asked for, their mobile number and whether they were booked or expired. --- [Skip to content](https://support.pabau.com/en/pabau2/how-to-use-the-waitlist-detail-report#main-content) [![pabau logo white](https://support.pabau.com/hubfs/pabau%20logo%20white.svg)](https://support.pabau.com/en/pabau2?hsLang=en) Open main navigation Close main navigation - [Get Support](https://pabau.com/support-center/) [Get Support](https://pabau.com/support-center/) Pabau Knowledge Base - There are no suggestions because the search field is empty. 1. [Pabau Knowledge Base](https://support.pabau.com/en/pabau2?hsLang=en) 2. [Analytics](https://support.pabau.com/en/pabau2/analytics?hsLang=en) 3. [Reports](https://support.pabau.com/en/pabau2/analytics?hsLang=en#reports) # How to Use the Waitlist Detail Report The Waitlist Detail report lists every client on your waitlist, with the dates and times they asked for and whether they have been booked. Use it to work through the waitlist when a gap opens up: the mobile number is right there to call, and you can export the list to share with your front desk. **Step 1: Open the Report** 1. In the left sidebar, go to **Analytics** and choose **Reports**, then click **Appointments**. 2. Under **Schedule**, click **Waitlist Detail**. You can also type "waitlist" into **Search for a report**. ![The Analytics reports list with the Appointments category and the Waitlist Detail report marked](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/490355150049-01-catalogue.png) *Waitlist Detail sits in the Appointments reports, under Schedule* **Step 2: Choose Dates and Filters** 1. **Dates** starts on the current month. Pick another range, or a preset such as **Today**, **Last 7 days**, **Last 30 days**, **This month**, **Last month** or **Year to date**. 2. **Date by** decides what the dates mean. **Requested date** (the default) shows requests for days in that range. **Date added** shows who joined the waitlist during that period instead. 3. Narrow the list by **Location**, **Staff** or **Status** (**Waiting**, **Booked** or **Expired**). 4. Use the search box to find a client by name, mobile number, email or waitlist reference. ![The Waitlist Detail report filters: Dates, Date by, Location, Staff, Status and the search box](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/490355150049-02-filters.png) *Filter by when, where and who* **Step 3: Read the Results** Each row is one requested date or time. A client who asked for several times appears on several rows with the same **Waitlist ref.** The default columns are **Waitlist ref.**, **Location**, **Client**, **Mobile number**, **From date**, **To date**, **From time**, **To time** and **Status**. 1. Click a client's name to open their client record. 2. Click a mobile number to copy it, ready to call or message the client. 3. The totals along the bottom show the number of **Waitlist entries** and **Clients**, and how many requests are **Waiting**, **Booked** and **Expired**. ![Waitlist Detail results with a client name, a mobile number and the totals marked](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/490355150049-04-results.png) *One row per requested date or time* **NOTE:** **Waiting** means the client is still waiting for a slot. **Booked** means an appointment has been made from the entry. **Expired** means the entry's removal date, or the date the client asked for, has passed without a booking. A dash in **From time** and **To time** means no particular time of day was asked for. Dates and times are in your clinic's local time. **Step 4: Use the Report Tools** The buttons at the top right of the report: 1. **Columns** adds or hides columns (see Step 5). 2. **Export** downloads the results as **XLS (Excel)** or **CSV (comma separated values)**. Every row that matches your filters is exported, not just the page you're looking at. 3. **Print** prints the report. 4. **Help** explains each status and column. ![The report toolbar with the Columns, Export, Print and Help buttons marked](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/490355150049-05-toolbar.png) *Columns, Export, Print and Help* **Step 5: Add More Columns** 1. In **Columns**, tick any extra details you need: **Service**, **Staff**, **Email**, **Date added**, **Added by**, **Expires**, **Urgent** or **Comments**. 2. Click **Done**. **Reset to default** puts the original columns back. ![The Columns window with the optional columns and the Done button marked](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/490355150049-03-columns.png) *Show the service, staff member, notes and more* **What's next?** - [How to Add a Client to the Waitlist](https://support.pabau.com/en/pabau2/how-to-add-a-client-to-the-waitlist?hsLang=en) - [How to Book a Client from the Waitlist](https://support.pabau.com/en/pabau2/how-to-book-a-client-from-the-waitlist?hsLang=en) - [How to Manage Report Access by Teams](https://support.pabau.com/en/pabau2/how-to-manage-report-access-by-teams?hsLang=en) --- Was this guide helpful? Let us know by voting below - your feedback helps us write clearer articles. For **[more guides](https://support.pabau.com/en/pabau2?hsLang=en)**, browse the related articles below or use the search bar at the top of the page. 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