--- title: How to Use Echo AI to Respond to a Review description: This article explains how you can use Echo AI to respond to reviews in Pabau. --- [Skip to content](https://support.pabau.com/en/pabau2/how-to-use-the-ai-tool-to-respond-to-a-review#main-content) [![pabau logo white](https://support.pabau.com/hubfs/pabau%20logo%20white.svg)](https://support.pabau.com/en/pabau2?hsLang=en) Open main navigation Close main navigation - [Get Support](https://pabau.com/support-center/) [Get Support](https://pabau.com/support-center/) Pabau Knowledge Base - There are no suggestions because the search field is empty. 1. [Pabau Knowledge Base](https://support.pabau.com/en/pabau2?hsLang=en) 2. [Pabau AI Scribe](https://support.pabau.com/en/pabau2/pabau-ai-scribe?hsLang=en) # How to Use Echo AI to Respond to a Review ## This article explains how you can use Echo AI to respond to reviews in Pabau. #### Step 1: Navigate to Reviews Start by [logging into your Pabau account](http://app.pabau.com) using your login credentials. Then, navigate to the Marketing tab located in the left sidebar menu and click to expand it, then click on [Reviews](https://app.pabau.com/marketing/reviews). ![How to Use Echo AI to Respond to a Review\_1](https://support.pabau.com/hs-fs/hubfs/EchoAI/How%20to%20Use%20Echo%20AI%20to%20Respond%20to%20a%20Review_1.webp?width=609&height=441&name=How%20to%20Use%20Echo%20AI%20to%20Respond%20to%20a%20Review_1.webp) **NOTE:** For a detailed guide on how reviews work in Pabau, check out [this article](https://support.pabau.com/en/pabau2/reviews?hsLang=en). #### Step 2: Respond to a Review On the [Reviews page](https://app.pabau.com/marketing/reviews), you'll find a list of all the reviews you've received, along with the available actions for each: - **Report**: Hide the review from your reviews page. - **Share**: Post the review to your page or share it on Facebook, Twitter (X), or LinkedIn. - **Respond**: Reply to the client who left the review. - **Star Icon**: Mark a review as a favorite to ensure it appears at the top of the list when clients browse reviews or book online. In this case, click the "Respond" button.  ![How to Use Echo AI to Respond to a Review\_2](https://support.pabau.com/hs-fs/hubfs/EchoAI/How%20to%20Use%20Echo%20AI%20to%20Respond%20to%20a%20Review_2.webp?width=688&height=312&name=How%20to%20Use%20Echo%20AI%20to%20Respond%20to%20a%20Review_2.webp) #### Step 3: Generate a Response Using AI When replying to a review, you'll see a "Generate" button. Clicking it will trigger the AI tool to craft a response tailored to the review, making it easy to send a thoughtful reply to the client. The AI generates responses based on the language set in your user profile. To learn how to check or update your language settings, refer to [this article](https://support.pabau.com/en/pabau2/account-settings?hsLang=en). ![How to Use Echo AI to Respond to a Review\_3](https://support.pabau.com/hs-fs/hubfs/EchoAI/How%20to%20Use%20Echo%20AI%20to%20Respond%20to%20a%20Review_3.webp?width=629&height=405&name=How%20to%20Use%20Echo%20AI%20to%20Respond%20to%20a%20Review_3.webp) Another action is the toggle below that allows you to notify the client when you respond. Simply enable the toggle to send them a notification once your reply is live. **NOTE:** You will be charged 2 credits per generated response when using the AI tool to reply to reviews. #### Step 4: Send the Response Once the AI generates the text, you can edit it if needed. If you're satisfied with the response, simply click the "Respond" button to send it. ![How to Use Echo AI to Respond to a Review\_4](https://support.pabau.com/hs-fs/hubfs/EchoAI/How%20to%20Use%20Echo%20AI%20to%20Respond%20to%20a%20Review_4.webp?width=527&height=326&name=How%20to%20Use%20Echo%20AI%20to%20Respond%20to%20a%20Review_4.webp) The response will now be visible to everyone on the reviews page. ![How to Use Echo AI to Respond to a Review\_5](https://support.pabau.com/hs-fs/hubfs/EchoAI/How%20to%20Use%20Echo%20AI%20to%20Respond%20to%20a%20Review_5.webp?width=541&height=341&name=How%20to%20Use%20Echo%20AI%20to%20Respond%20to%20a%20Review_5.webp) By following these steps, you can easily use the AI tool to generate a review response. --- For [more guides](https://support.pabau.com/en/pabau2?hsLang=en), refer to related articles below, select additional guides, or use the search bar at the top of the page. These guides will help you get the most out of your Pabau account. 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