--- title: How to Use Prepaid Payment Methods at the Point of Sale description: Pay at the Point of Sale with loyalty points, money on account, a gift voucher or a package, and check what a voucher covers. --- [Skip to content](https://support.pabau.com/en/pabau2/how-to-use-prepaid-payment-methods-at-checkout#main-content) [![pabau logo white](https://support.pabau.com/hubfs/pabau%20logo%20white.svg)](https://support.pabau.com/en/pabau2?hsLang=en) Open main navigation Close main navigation - [Get Support](https://pabau.com/support-center/) [Get Support](https://pabau.com/support-center/) Pabau Knowledge Base - There are no suggestions because the search field is empty. 1. [Pabau Knowledge Base](https://support.pabau.com/en/pabau2?hsLang=en) 2. [Financials](https://support.pabau.com/en/pabau2/financials?hsLang=en) 3. [Payment Processing](https://support.pabau.com/en/pabau2/financials?hsLang=en#payment-processing) # How to Use Prepaid Payment Methods at the Point of Sale ## This article provides guides on how to use prepaid payment methods at the point of sale. These include loyalty points, packages, vouchers, and money on account. **Table of Contents:** [1. How to Use Loyalty Points for an Appointment](https://support.pabau.com/en/pabau2/how-to-use-prepaid-payment-methods-at-checkout#loyalty) [2. How to Use Money on Account When Raising an Invoice](https://support.pabau.com/en/pabau2/how-to-use-prepaid-payment-methods-at-checkout#account) [3. How to Use a Gift Voucher to Pay for an Appointment](https://support.pabau.com/en/pabau2/how-to-use-prepaid-payment-methods-at-checkout#voucher) [4. How to Use a Package to Pay for an Appointment](https://support.pabau.com/en/pabau2/how-to-use-prepaid-payment-methods-at-checkout#package) --- ### How to Use Loyalty Points for an Appointment Leveraging loyalty points as a payment method offers flexibility and rewards for clients while simplifying the checkout process.  **Step 1: Accessing the Point of Sale** To begin, [log into your Pabau account](https://app.pabau.com/) and navigate to the Point of Sale. You can access the Point of Sale using one of the following methods: - Use the Create button at the top of the screen and select **"Sale."** - Navigate to "[Calendar](https://app.pabau.com/calendar)" in the left sidebar menu and click on the appointment you wish to check out, then select **"Checkout."** - Open the client card of a client, then click on the blue plus icon in the bottom right corner of the screen and select Sale. **Step 2: Processing the Transaction** Within the Point of Sale interface, proceed with the transaction as usual. If you used the Create button to access the Point of Sale, first add a client in the top right corner. Then, add the products and services that should be included in the invoice. ![Payment Processing 28](https://support.pabau.com/hs-fs/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/250973498585-old-01.png?width=657&height=312&name=250973498585-old-01.png) If you are raising the invoice from within the calendar, the client and service will be pre-selected. If necessary, you can add additional products and services. Once the items on the invoice are correct, click on **Continue** in the bottom right corner. ![How to Use Prepaid Payment Methods at the Point of Sale 2](https://support.pabau.com/hs-fs/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/250973498585-old-02.png?width=662&height=313&name=250973498585-old-02.png) **Step 3: Paying with Loyalty Points** To pay for the appointment with loyalty points, select **"Points"** from the available payment methods. ![How to Use Prepaid Payment Methods at the Point of Sale 3](https://support.pabau.com/hs-fs/hubfs/Point%20of%20Sale%20(POS)/How%20to%20Use%20Prepaid%20Payment%20Methods%20at%20the%20Point%20of%20Sale%203.png?width=629&height=319&name=How%20to%20Use%20Prepaid%20Payment%20Methods%20at%20the%20Point%20of%20Sale%203.png) Choose the amount the client wishes to pay using loyalty points and click on **"Pay."** If they wish, they can pay for only part of the appointment using loyalty points, and they can pay for the rest using another payment method. ![How to Use Prepaid Payment Methods at the Point of Sale 4](https://support.pabau.com/hs-fs/hubfs/Point%20of%20Sale%20(POS)/How%20to%20Use%20Prepaid%20Payment%20Methods%20at%20the%20Point%20of%20Sale%204.png?width=449&height=243&name=How%20to%20Use%20Prepaid%20Payment%20Methods%20at%20the%20Point%20of%20Sale%204.png) If the client wishes to split the payment, click on **"Pay,"** then choose the other payment method for the remainder of the total price. Click on **"Confirm Payment"** in the bottom right corner to complete the checkout. --- ### How to Use Money on Account When Raising an Invoice **Step 1: Access the Point of Sale** Start by [logging into your Pabau account](http://app.pabau.com) using your login credentials. You can access the point of sale in Pabau in three ways: by raising the invoice from [the Create button](https://support.pabau.com/en/pabau2/how-to-perform-a-sale?hsLang=en), [the Calendar](https://support.pabau.com/en/pabau2/how-to-raise-an-invoice-for-an-appointment?hsLang=en), or the **Client Card.** **![image-png-May-20-2026-08-22-37-7558-AM](https://support.pabau.com/hs-fs/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/250973498585-old-home-a.png?width=670&height=321&name=250973498585-old-home-a.png)** **Step 2: Enter Details** After selecting the client and service/product [when raising the invoice](https://support.pabau.com/en/pabau2/how-to-perform-a-sale?hsLang=en), click on the Continue button at the bottom right corner to proceed to the payment page.  #### ![How to Use Prepaid Payment Methods at the Point of Sale 2](https://support.pabau.com/hs-fs/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/250973498585-old-02.png?width=648&height=306&name=250973498585-old-02.png) Step 3: Process Payment After selecting the service or product, click **"Continue"** to proceed to the payment page. Here, you'll find a list of all available payment methods, including **"Account."** **NOTE:** The option to use **"Money on Account"** to pay for a service is only available for clients who have added money to their accounts.  ![How to Use Prepaid Payment Methods at the Point of Sale 5](https://support.pabau.com/hs-fs/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/250973498585-old-05.png?width=624&height=299&name=250973498585-old-05.png) Upon clicking **"Account,"** you will be prompted to enter the amount you want to pay. After adding the amount select **"Pay."** ![How to Use Prepaid Payment Methods at the Point of Sale 6](https://support.pabau.com/hs-fs/hubfs/Point%20of%20Sale%20(POS)/How%20to%20Use%20Prepaid%20Payment%20Methods%20at%20the%20Point%20of%20Sale%206.png?width=439&height=239&name=How%20to%20Use%20Prepaid%20Payment%20Methods%20at%20the%20Point%20of%20Sale%206.png) The payment details and amount you've added will be visible in the bottom right corner of the screen. If everything looks correct, click **"Confirm Payment"** to finalize the transaction. ![How to Use Prepaid Payment Methods at the Point of Sale 7](https://support.pabau.com/hs-fs/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/250973498585-old-07.png?width=641&height=304&name=250973498585-old-07.png) This action will direct you to the checkout page, where you can choose to email the invoice to the client, send it as an SMS, or print it. Additionally, you can review the invoice on the client card. A short cut to the client card from the checkout page is by clicking on the client's name.    ![How to Use Prepaid Payment Methods at the Point of Sale 8](https://support.pabau.com/hs-fs/hubfs/Point%20of%20Sale%20(POS)/How%20to%20Use%20Prepaid%20Payment%20Methods%20at%20the%20Point%20of%20Sale%208.png?width=638&height=333&name=How%20to%20Use%20Prepaid%20Payment%20Methods%20at%20the%20Point%20of%20Sale%208.png) The invoice has been successfully paid, and it will appear on the client card under the Financials tab. --- ### How to Use a Gift Voucher to Pay for an Appointment Gift vouchers are shown in the payment window as **Gift Card**. A voucher can pay for anything in the sale unless its gift card is limited to certain services, products or packages. Pabau checks every item in the sale against the voucher for you, and only lets the voucher pay for the items it covers. **Step 1: Continue to Payment** Open the sale as usual: click the appointment in the **Calendar** and select **Checkout**, or click **Create** → **Sale**, choose the client and add the items. Check the cart, then click **Continue**. **Step 2: Choose Vouchers** 1. Under **PREPAID**, click **Vouchers**. ![The payment methods in the Point of Sale with Vouchers under Prepaid marked](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/250973498585-01-vouchers-method.png) *Vouchers sits with the other prepaid payment methods* **Step 3: Find the Voucher** If the client owns a gift card, it's shown at the top of the **Add payment** window: click it. Otherwise: 1. Type at least 3 characters of the voucher code or the client's name in **Gift Card code or client**. 2. Click the voucher in the results. Each match shows its remaining balance. ![The Add payment window with a gift card code typed and the matching voucher marked](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/250973498585-02-find-voucher.png) *Search by voucher code or client name* **NOTE:** Only active vouchers that haven’t expired and still have a balance can be found. **Step 4: Check What the Voucher Covers** If the voucher can't pay for everything in the sale, the **What this voucher covers** window opens by itself. It lists every item in the sale under **Services**, **Products** and **Packages**, each marked **Can redeem** or **Not covered**. Click **Got it** to carry on. ![The What this voucher covers window listing one service as Not covered and one product as Can redeem](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/250973498585-03-what-it-covers.png) *This voucher pays for the product but not the service* **Step 5: Redeem the Voucher** 1. To see the coverage again at any time, click **What can this voucher be redeemed against?** 2. When the voucher covers only part of the sale, a note shows the most it can pay, for example **This voucher only covers £18.99 of this sale — the items it applies to.** 3. **Redeem** is filled in with the most the voucher can pay: never more than its balance, the amount due or the items it covers. Lower it if the client wants to keep some of the balance. 4. Click **Pay**. Take the rest of the payment with another method if needed, then click **Confirm Payment**. ![The Add payment window with the coverage link, the note that the voucher only covers part of the sale, the Redeem amount and Pay marked](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/250973498585-04-covers-part.png) *The voucher pays only for the items it covers* If nothing in the sale is covered, the window shows **None of the items in this sale can be paid with this voucher.** and **Pay** stays unavailable. Take the payment with another method instead. ![The Add payment window showing None of the items in this sale can be paid with this voucher](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/250973498585-05-not-covered.png) *A voucher that covers nothing in the sale can’t be used* **TIP:** What a voucher covers is set on its gift card. See [How to Set What a Gift Card Can Be Redeemed Against](https://support.pabau.com/en/pabau2/how-to-set-what-a-gift-card-can-be-redeemed-against?hsLang=en). --- ### How to Use a Package to Pay for an Appointment **Step 1: Navigate to Calendar** [Log in to your Pabau account](http://app.pabau.com/), and in the left sidebar menu, click on [Calendar](https://app.pabau.com/calendar). #### ![](https://support.pabau.com/hs-fs/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/250973498585-old-home-b.png?width=670&height=361&name=250973498585-old-home-b.png) **Step 2: Access Appointment Checkout** Click on the specific appointment you wish to check out, then select **"Checkout."** #### **![How to Use Prepaid Payment Methods at the Point of Sale 9](https://support.pabau.com/hs-fs/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/250973498585-old-09.png?width=287&height=419&name=250973498585-old-09.png) Step 3: Navigate through Point of Sale** In the Point of Sale, click on **"Continue"** in the bottom right corner to proceed. ![How to Use Prepaid Payment Methods at the Point of Sale 12](https://support.pabau.com/hs-fs/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/250973498585-old-12.png?width=657&height=312&name=250973498585-old-12.png) Select **"Packages"** from the pre-paid payment methods. ![How to Use Prepaid Payment Methods at the Point of Sale 13](https://support.pabau.com/hs-fs/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/250973498585-old-13.png?width=651&height=308&name=250973498585-old-13.png) **Note:** Packages will only be available if the client has a valid package. **Step 4: Apply Package Session** By selecting the appropriate package, the package session will be applied against the invoice. ![How to Use Prepaid Payment Methods at the Point of Sale 14](https://support.pabau.com/hs-fs/hubfs/Point%20of%20Sale%20(POS)/How%20to%20Use%20Prepaid%20Payment%20Methods%20at%20the%20Point%20of%20Sale%2014.png?width=354&height=361&name=How%20to%20Use%20Prepaid%20Payment%20Methods%20at%20the%20Point%20of%20Sale%2014.png) Click on **"Confirm Payment"** to proceed with the checkout process. ![How to Use Prepaid Payment Methods at the Point of Sale 15](https://support.pabau.com/hs-fs/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/250973498585-old-15.png?width=225&height=365&name=250973498585-old-15.png) The appointment has been successfully checked out using a package session. You can find detailed information on the context menu of the appointment for your reference. ![How to Use Prepaid Payment Methods at the Point of Sale 16](https://support.pabau.com/hs-fs/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/250973498585-old-16.png?width=256&height=407&name=250973498585-old-16.png) --- For [more guides](https://support.pabau.com/en/pabau2?hsLang=en), refer to related articles below, select additional guides, or use the search bar at the top of the page. These guides will help you get the most out of your Pabau account. Additionally, to help you fully utilize and understand your Pabau account, we recommend exploring additional guides and resources offered at the [Pabau Academy](http://academy.pabau.com/courses). 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