--- title: How to Use Claims Data Health to Fix Case Links and Missing Claim Codes description: Run Data health on Insurance claims to link cases to policies, put claims on the right case, restore missing codes and review default service codes. --- [Skip to content](https://support.pabau.com/en/pabau2/how-to-use-claims-data-health#main-content) [![pabau logo white](https://support.pabau.com/hubfs/pabau%20logo%20white.svg)](https://support.pabau.com/en/pabau2?hsLang=en) Open main navigation Close main navigation - [Get Support](https://pabau.com/support-center/) [Get Support](https://pabau.com/support-center/) Pabau Knowledge Base - There are no suggestions because the search field is empty. 1. [Pabau Knowledge Base](https://support.pabau.com/en/pabau2?hsLang=en) 2. [Insurance Billing](https://support.pabau.com/en/pabau2/insurance-billing?hsLang=en) 3. [Insurance Billing (UK)](https://support.pabau.com/en/pabau2/insurance-billing?hsLang=en#insurance-billing-uk) # How to Use Claims Data Health to Fix Case Links and Missing Claim Codes Claims go out cleanly when every insurance case points at the right policy, every claim sits on the case that holds its authorisation code, and every invoice line keeps the codes that were sent to the insurer. **Data health** checks all of this across your claims in one go, fixes what can be fixed safely, lists what needs a person, and suggests default billing codes for your services. **NOTE:** Only admins and the account owner can run Data health. For everyone else the button is greyed out with the tooltip **Only admins can run data health checks**. Two of the checks read Healthcode submissions, so they only run for clinics that bill through Healthcode. **Step 1: Open Data Health** 1. Go to **More → Claims**. 2. Click **Data health** at the top right, next to **Configure** and **Export**. ![The Insurance claims dashboard with the Data health button marked](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/490380313804-01-data-health-button.png) *Data health sits beside Configure and Export* **Step 2: Run the Check** The **Claims data health** panel opens on **Check your claims data**. Nothing is checked until you ask. 1. Click **Run check**. ![The Check your claims data card with the Run check button marked](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/490380313804-02-run-check.png) *Checking only reads your data* **TIP:** Running the check is safe at any time. It only reads your claims, cases and invoices. Nothing changes until you choose to fix or accept something. **Step 3: Read the Results** The checks run in order, because each one depends on the one before it being fixed: - **Cases linked to an insurer**: every insurance case should point at the client's insurance policy. Membership lookups, eligibility checks and **Assign case** all rely on it. This check runs for every clinic. - **Claims on the right case**: a claim sent with an authorisation code belongs on the case that holds that code. Claims sent without one need no case. (Healthcode only.) - **Codes on invoice lines**: the diagnosis and procedure codes sent to Healthcode are saved on the invoice lines, where the claims list, the case and resubmissions read them. (Healthcode only.) 1. The score at the top shows how healthy your claims data is, with a headline such as **21 need a person** or **Everything checks out**. 2. Each check shows its own status: **All good**, **n to fix** or **n to review**. Underneath, a bar splits the records into **Fixable automatically**, **Needs review**, **Healthy** and **Nothing to fix**. 3. The button under the score fixes everything that can be fixed safely. It reads **Nothing to fix automatically** when there is nothing for it to do. ![The Data health summary with the score, a check marked All good and the automatic fix button marked](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/490380313804-03-results.png) *The score, each check's status and the automatic fix button* **Step 4: Fix What Can Be Fixed Automatically** Click **Fix everything automatically** to work through the checks in order, or click a check's own **Fix n** button to fix just that one. If a later check depends on an earlier one, its button reads **Fix “…” first** until the earlier check is done. The automatic fixes are the safe, unambiguous ones: - A case with no insurer is linked to the client's policy when the client has only one policy (**Client has one policy: link it**), or to the policy of the insurer the case's invoices were billed to (**Link the policy of the insurer it was billed to**). - A claim is put on its case when exactly one case holds the authorisation code that was sent (**Auth code matches one case: assign it**). - Codes that were sent to Healthcode but are missing from the invoice lines are copied onto the lines (**Sent codes missing from the lines: copy them**). **NOTE:** Existing codes are never overwritten. If a record changed after you ran the check, it is left alone and the panel tells you how many were skipped. The check runs again after each fix so the counts stay current. **Step 5: Work Through the Records That Need a Person** Some records can't be fixed safely without a decision, for example **Client has several policies: pick one**, **Several cases hold the auth code** or **Billed to a different insurer than the client’s policy**. 1. Click **Details** on a check to see why each record was counted, and the **Needs a person** list with the **Client**, the **Case or claim** and **Why**. 2. Click **Open** to fix a record by hand. It opens in a new tab: an invoice opens its claim, and a case opens the client's Insurance tab. ![The Needs a person list under a check, with Details and Open marked](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/490380313804-04-needs-a-person.png) *Each row says why it needs a person* **Step 6: Review Default Codes on Services** **Default codes on services** suggests each service's default billing code, ISC and diagnosis, based on how the service is set up and what its claims sent in the last year. Each suggestion shows the code it has **Now** beside the **Suggested** one, marked **Strong evidence** or **Check first**, with the reason. - Click **Accept** to save the suggested code on the service. Only new claims use it; claims you have already raised keep their codes. - Click **Dismiss** to hide a suggestion you don't want. **IMPORTANT:** A diagnosis is about the patient. Only accept a suggested default diagnosis if it fits most patients seen for that service. Suggestions read Healthcode or Claim.MD claims, so they only appear for clinics that bill through one of them. When everything already matches, the card says **Every service’s default codes already match what its claims send.** **Step 7: Check Again** 1. When you have finished, click **Re-check** at the bottom of the panel to confirm the counts. The time of the last check is shown beside it. ![The Default codes on services card and the Re-check button marked](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/490380313804-05-service-codes-recheck.png) *Re-check after fixing to confirm the counts* **What's next?** - [Insurance Guide Part 1 (UK): Set up the insurance essentials in Pabau](https://support.pabau.com/en/pabau2/insurance-guide-part-1-uk-set-up-the-insurance-essentials?hsLang=en) - [Insurance Guide Part 4 (UK): Submit and track claims with Healthcode](https://support.pabau.com/en/pabau2/insurance-guide-part-4-uk-submit-and-track-claims-with-healthcode?hsLang=en) - [How to Manage Insurance Case Details (New Client Card)](https://support.pabau.com/en/pabau2/how-to-manage-insurance-case-details?hsLang=en) --- Was this guide helpful? Let us know by voting below - your feedback helps us write clearer articles. 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