--- title: How to use Analyze with AI on a rejected or denied claim description: Use Analyze with AI to get a plain-English explanation of why a claim was rejected or denied, who needs to fix it and what to change. --- [Skip to content](https://support.pabau.com/en/pabau2/how-to-use-analyze-with-ai-on-a-rejected-or-denied-claim#main-content) [![pabau logo white](https://support.pabau.com/hubfs/pabau%20logo%20white.svg)](https://support.pabau.com/en/pabau2?hsLang=en) Open main navigation Close main navigation - [Get Support](https://pabau.com/support-center/) [Get Support](https://pabau.com/support-center/) Pabau Knowledge Base - There are no suggestions because the search field is empty. 1. [Pabau Knowledge Base](https://support.pabau.com/en/pabau2?hsLang=en) 2. [Insurance Billing](https://support.pabau.com/en/pabau2/insurance-billing?hsLang=en) 3. [Insurance Billing (US)](https://support.pabau.com/en/pabau2/insurance-billing?hsLang=en#insurance-billing-us) # How to use Analyze with AI on a rejected or denied claim Rejection and denial messages are often short codes that are hard to act on. **Analyze with AI** turns the payer’s error codes into plain English: it reads the messages on the claim, compares its codes with your recent claims that payers accepted, and suggests what went wrong and how to fix it. In this article, you will learn how to run it and how to read the results. **NOTE:** Insurance billing is currently available for practices in the United States. Analyze with AI sends only the claim’s codes and messages, never the client’s name, date of birth or other details that identify them. **Step 1: Run the Analysis** Open the claim from **More → Claims**. Then: 1. Check that the claim is **Rejected** or **Denied**. The button only appears when the claim has a message or reason for the AI to read. 2. Click **Analyze with AI**, next to **Not sure what to change?** It takes a few seconds. ![Analyze with AI on a rejected claim](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/obc-2026/489460318409-01-button.png) *Analyze with AI on a rejected claim* **Step 2: Read the Results** The **AI analysis** appears under the button: 1. A summary of why the claim came back. 2. One card for each likely problem, with the line it affects. 3. Who needs to act (**Clinic to fix**, **Payer to fix** or **Pabau to fix**) and how sure the AI is (**Likely cause**, **Possible cause** or **Unconfirmed**). 4. **Why** explains the cause, and **Fix** says what to change. ![The AI analysis with its summary and findings](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/obc-2026/489460318409-02-result.png) *The AI analysis with its summary and findings* **Step 3: Make the Fix** The analysis does not change the claim. Fix it yourself: - **Clinic to fix**: click **Correct claim**, make the change and send the claim again. See [How to correct, void or appeal an insurance claim](https://support.pabau.com/en/pabau2/how-to-correct-void-or-appeal-an-insurance-claim?hsLang=en). - **Payer to fix**: contact the payer, or appeal if you think its decision is wrong. - **Pabau to fix**: contact Pabau support with the claim number. **IMPORTANT:** AI can be wrong. Check each suggestion against the payer’s message and your records before you change a claim, especially one marked **Possible cause** or **Unconfirmed**. **TIP:** Fix every finding marked **Likely cause** before you send the claim again. A claim that goes back with only one of two problems fixed is rejected again. **What's next?** - [How to correct, void or appeal an insurance claim](https://support.pabau.com/en/pabau2/how-to-correct-void-or-appeal-an-insurance-claim?hsLang=en) - [Understanding claim statuses on the Insurance claims list](https://support.pabau.com/en/pabau2/understanding-claim-statuses-on-the-insurance-claims-list?hsLang=en) - [Tracking electronic claim submissions](https://support.pabau.com/en/pabau2/tracking-electronic-claim-submissions?hsLang=en) - [Insurance Guide Part 4: Submit and track insurance claims in Pabau](https://support.pabau.com/en/pabau2/insurance-guide-part-4-submit-and-track-insurance-claims-in-pabau?hsLang=en) --- Was this guide helpful? Let us know by voting below - your feedback helps us write clearer articles. For **[more guides](https://support.pabau.com/en/pabau2?hsLang=en)**, browse the related articles below or use the search bar at the top of the page. 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