---
title: How to Update Your Personal Information
description: Update your name, date of birth, mobile number, photo and marketing choices in your client portal's Personal details. Email changes go through your clinic.
---

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# How to Update Your Personal Information

## In this guide, we’ll walk you through the steps on how to review and update your personal information in the Pabau Client Portal.

**NOTE:** Your clinic decides which options you see, so some of the steps below may look slightly different or be skipped.

In this article, you will learn how to check and update the personal details your clinic holds for you — your name, date of birth, mobile number, photo and marketing preferences — from your client portal.

**Step 1: Open Personal Details**

1. Sign in to your client portal and click your name at the bottom of the menu. On a phone, tap the menu button (☰) at the top left first.
2. Click **Personal details**.

![The account menu in the client portal with Personal details, Language and Log out](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/obc-2026/250995164406-01-personal-details-menu.png)

*Click your name, then Personal details*

**TIP:** The same menu has **Language**, where you can change the language the portal is shown in.

**Step 2: Update Your Details**

1. To add or change your profile photo, click **Change photo** (or **Add photo**) and choose a JPG, PNG or WebP image of up to 20 MB. Your clinic sees this photo on your record, which helps them recognise you when you arrive.
2. Under **General**, update your **First Name**, **Last Name** or **Date of Birth**.
3. Under **Contact details**, update your **Mobile** number. Choose the country flag first if your number is from another country.
4. Click **Save changes**.

![The Personal Details page with Change photo, the name and date of birth fields, the mobile number and Save changes](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/obc-2026/250995164406-02-edit-details.png)

*Change your photo, name, date of birth or mobile, then click Save changes*

You will see **Saved** when your changes have been stored on your record.

**NOTE:** You can’t change your email address in the portal, because a new address has to be verified. To change it, please contact your clinic. Anything else on your record, such as your address, is also managed by your clinic.

**Step 3: Choose How the Clinic Can Contact You**

1. Under **Marketing promotion**, tick or untick **SMS**, **Email**, **Phone** and **Post** to choose how the clinic may contact you about offers and news.
2. Click **Save changes** under the boxes.
3. To link family members to your account, click **Add family member** under **Relationships & Next of Kin**.
4. Under **Security**, click **Set a password** (or **Change password**) if you want to use your clinic’s patient app — see the note below.

![The Communication preferences, Relationships and Security sections of Personal Details](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/obc-2026/250995164406-03-preferences-security.png)

*Marketing choices, family members and your app password*

**NOTE:** These choices are about offers and news. Some clinics manage marketing choices at reception — if the boxes can’t be changed, ask your clinic, or use the unsubscribe link in any marketing message.

**IMPORTANT:** A password is only for signing in to your clinic’s patient app. You always sign in to the client portal with your email address and a code or link sent to your inbox — you don’t need a password for it. You don’t need your old password to set a new one, and setting one signs out any other devices that are signed in to the portal.

**What's next?**

To add your GP, read [How to Add GP Details in the Client Portal](https://support.pabau.com/en/pabau2/how-to-add-gp-details-in-the-client-portal?hsLang=en). For everything else in your portal, see [How to Use Your Client Portal](https://support.pabau.com/en/pabau2/how-to-use-your-client-portal-new-client-portal?hsLang=en).

Questions? Reach us any time via the in-app chat — we’re happy to help.

---

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