--- title: How to Set Up the Parchment Integration description: Connect Parchment to send Australian eScripts from Pabau, then send a prescription and finish it in Parchment, signed in and pre-filled. --- [Skip to content](https://support.pabau.com/en/pabau2/how-to-set-up-the-parchment-integration#main-content) [![pabau logo white](https://support.pabau.com/hubfs/pabau%20logo%20white.svg)](https://support.pabau.com/en/pabau2?hsLang=en) Open main navigation Close main navigation - [Get Support](https://pabau.com/support-center/) [Get Support](https://pabau.com/support-center/) Pabau Knowledge Base - There are no suggestions because the search field is empty. 1. [Pabau Knowledge Base](https://support.pabau.com/en/pabau2?hsLang=en) 2. [Clinical](https://support.pabau.com/en/pabau2/clinical?hsLang=en) 3. [ePrescriptions](https://support.pabau.com/en/pabau2/clinical?hsLang=en#eprescriptions) # How to Set Up the Parchment Integration ## In this article we will show you how to set up the Parchment integration so your clinic in Australia can send eScripts straight from Pabau. By integrating Parchment, Pabau clinics in Australia can send electronic prescriptions (eScripts) through the eRx script exchange without leaving their clinical workflows. You create the patient from Pabau, prescribe in Parchment's dedicated interface, and the resulting prescriptions flow back into the patient's record in Pabau automatically — keeping every script aligned with the patient's chart. Prefer to watch? This 3-minute walkthrough covers setup and a full end-to-end send. **NOTE:** The Parchment integration is available for clinics in Australia. You will need a Parchment organisation account — if your clinic does not have one yet, contact Parchment at [parchment.health](https://www.parchment.health) before starting the setup. #### **Step 1: Navigate to Setup** Start by [logging into your Pabau account](http://app.pabau.com) using your login credentials. Then, navigate to the [Setup page](http://app.pabau.com/setup) by clicking ["Setup"](http://app.pabau.com/setup) located at the bottom of the left sidebar menu. ![](https://support.pabau.com/hs-fs/hubfs/image-png-May-22-2026-03-51-03-0141-PM.png?width=656&height=450&name=image-png-May-22-2026-03-51-03-0141-PM.png) #### **Step 2: Access ePrescriptions** Under the **Clinical** section, you will find the **ePrescriptions** section. ![eprescriptions-setup-clinical](https://support.pabau.com/hs-fs/hubfs/Prescriptions/eprescriptions-setup-clicnical.png?width=670&height=317&name=eprescriptions-setup-clicnical.png) #### **Step 3: Copy Your Credentials From Parchment** The integration authenticates with three values from your Parchment organisation. In the **Parchment portal**, go to **Settings** → **Organisation** → **Edit** → **Partner Integrations**, find the Pabau tile, and copy the following: - **Organisation ID** - Your Parchment organisation's unique identifier. - **Organisation secret** - The signing secret for your organisation. Treat this like a password. - **User ID** - The Parchment user the integration connects as. #### **Step 4: Connect Parchment in Pabau** On the **"Pharmacies"** tab, with the region filter set to **AUS**, you will find the Parchment option. Click **Connect** to open the Parchment settings, then paste the three values from Step 3 and click **Save credentials**. Pabau validates the connection automatically — once successful, the modal shows a green **Validated** tag and the Parchment card shows **Connected**. ![parchment-settings-modal](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb-parchment-settings-modal.png) ![parchment-connected-tile](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb-parchment-connected-tile.png) **NOTE:** Prescribing actions are attributed to the staff member performing them. For that to work, each staff member's Pabau login email should match their user email in your Parchment organisation — ask your Parchment organisation admin to add your team with the same email addresses they use to log into Pabau. #### **Step 5: Enable Your Prescribers** On the ePrescriptions page, the **Your Prescribers** panel lists the team members who can send eScripts. Click **Manage prescribers** to grant prescriber rights to the relevant staff members — only staff with prescriber rights can send prescriptions to Parchment. #### **Step 6: Create and Sign the Prescription** From the client card, go to the **Prescriptions** tab, click **+ Create** and choose **Prescription**. Search the medication (PBS/MIMS), then complete the dose, frequency, route and quantity — the clinical reference panel alongside shows the drug's side effects, cautions and indications as you build the prescription. ![create-prescription-composer](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/final-kb-composer-complete.png) Click **Issue & sign prescription** and draw your signature to issue it. ![sign-prescription](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/final-kb-sign-prescription.png) #### **Step 7: Send the Prescription to Parchment** Once the prescription is signed, there are two ways to send it to Parchment: - **Straight away:** in the **Prescription created** window (**What would you like to do?**), click **Send to Parchment**. Pabau approves the prescription for you and opens the send window on its last step, with Parchment already chosen. The tile appears once Parchment is connected for your clinic. Like **Send To Pharmacy**, it isn't available for controlled drugs or to team members who aren't prescribers. - **Later:** on the issued prescription, click **Send** and choose **Send as eRx**. You can also click **Send** on the prescription's row on the [Prescriptions page](https://support.pabau.com/en/pabau2/how-to-view-the-prescription-report?hsLang=en). ![The Send menu on an issued prescription with Send as eRx](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/final-kb-send-menu.png) *Send as eRx from the client card* The **Send prescription** window has two steps: 1. Under **Select pharmacy**, click **Parchment**. It shows as **Integrated** once your setup is connected. 2. Click **Continue**. ![The Send prescription window with Parchment selected and Continue marked](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/460215286988-01-select-parchment.png) *Choose Parchment as the pharmacy* 1. On **Confirm & send**, check the medications and click **Send to pharmacy**. ![The Confirm and send step for Parchment with the Send to pharmacy button marked](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/460215286988-02-confirm-send.png) *Delivery and pharmacy notes are chosen in Parchment, not here* There is no fulfilment option or note for the pharmacist on this step: with Parchment, you choose how the patient receives the eScript, and add any notes, when you finish the script in Parchment. Pabau then creates the patient in Parchment (or updates them if they already exist) from the details on their client card, and shows **Patient synced to Parchment**. Back in Pabau, the prescription now carries an **Open in Parchment** action. ![The issued prescription on the client card after it has been sent to Parchment](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/final-kb-sent-row-open-in-parchment.png) *The prescription on the client card* **Pabau Checks the Patient Before You Send** Parchment needs a usable Australian address to look up the patient's IHI. When you reach **Confirm & send**, Pabau checks the patient's details against what Parchment will accept. If something isn't right, a **Parchment can't accept this patient yet** panel lists exactly what to correct on the client record, for example setting **County** to an Australian state or **Postcode** to a four-digit postcode, and **Send to pharmacy** stays unavailable. Correct the client record, then open the send window again. ![The Parchment can't accept this patient yet panel listing the County and Postcode fixes](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/460215286988-03-presend-check.png) *Fix the client record before sending, not after a rejection* #### **Step 8: Finish the eScript in Parchment** Parchment opens in a window inside Pabau, already signed in as you, so there's no separate Parchment login. It lands on a new prescription for the patient, whose record Parchment has already verified against Australia's healthcare identifier service (IHI). - If the prescription has one medication picked from the medicines list, the drug, quantity and patient instructions (dosage, frequency and any comments) are already filled in. - With several medications, add each one in Parchment. Check the prescription, set anything still missing, choose **Email** or **SMS** to deliver the eScript token to the patient, and confirm. Parchment verifies the patient's IHI, submits the prescription to the eRx script exchange and delivers the token. ![Authoring the prescription in Parchment](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/final-kb-parchment-authoring.png) *Finish and confirm the eScript in Parchment* **NOTE:** Controlled drugs, and medications typed in as free text, are never pre-filled: pick them from the medicines list in Parchment, where the correct schedule is applied. **TIP:** If Parchment can't load inside Pabau, you'll see **Couldn't open Parchment here**. Click **Open in Parchment** to carry on in a new tab: nothing has been lost. The same button is always in the bottom-right corner of the window. If Pabau can't sign you in automatically, Parchment opens in a new tab on the patient's record instead: sign in to Parchment and click **New prescription**. ![The confirmation in Parchment after the eScript is created](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/final-kb-parchment-created.png) *The eScript is created and the token sent to the patient* **IMPORTANT:** Parchment verifies patients against Australia's healthcare identifier service (IHI), so the patient record in Pabau needs a first name, last name and date of birth, plus an Australian-format mobile or landline number and a full Australian address (street number and name, suburb, state, and 4-digit postcode). Without these, the patient may show as inactive in Parchment until the details are completed. **Prescriptions Flow Back Automatically** Every eScript finalised in Parchment — whether it started from a Pabau send or was authored directly in the Parchment portal — appears on the client's Prescriptions tab in Pabau automatically, within seconds. The record carries the drug table (quantity, dosage, route), the script details in the notes (script number, prescriber, schedule, repeats and delivery method), and an **Open in Parchment** action that deep-links to the live eScript. ![prescription-flowed-back](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/final-kb-flowed-back-row.png) **TIP:** If you update a patient's contact details or address in Pabau, the changes are pushed to Parchment the next time you send a prescription for that patient — no need to edit the record in both systems. **What's next?** - [How to Use the Prescriptions Page](https://support.pabau.com/en/pabau2/how-to-view-the-prescription-report?hsLang=en) - [How to Create a Prescription (New Client Card)](https://support.pabau.com/en/pabau2/how-to-create-a-prescription-0?hsLang=en) - [How to Set Up a Prescriber](https://support.pabau.com/en/pabau2/how-to-set-up-a-prescriber?hsLang=en) --- Was this guide helpful? 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