How to Set Up Employee-Specific Service Duration

In this guide, we’ll show you how to set a custom service duration for individual employees.

This feature is helpful when team members need more or less time than the default service length to complete a procedure. Setting employee-specific durations helps you manage your schedule more efficiently and ensures accurate appointment times.

Step 1: Navigate to Services

Log in to your Pabau account. In the left sidebar menu, go to Setup and then click on "Services" under the Services section.

Step 2: Access the Pricing Tab

Click on the service you want to edit. Inside the service details screen, go to the Pricing tab.
Here, you’ll find the Pricing & Duration section, where you can set the default service duration. This time will apply to all staff members and locations unless changed individually.

Step 3: Configure Employee-Specific Duration

To customize the time for a specific team member:

1. Scroll to the Special Pricing section.

2. Under the Employees section, find the employee you want to adjust.

3. In the Duration field, click the dropdown and choose the time that suits them best.

After making changes, click Save in the top-right corner to apply them.

By customizing service duration per team member, you can improve booking accuracy and make better use of everyone’s time — resulting in smoother schedules and happier clients.