--- title: How to Set Up Email Forwarding into Engage description: Forward an existing clinic inbox into Engage so mail you already receive appears in the unified inbox. --- [Skip to content](https://support.pabau.com/en/pabau2/how-to-set-up-email-forwarding-into-engage#main-content) [![pabau logo white](https://support.pabau.com/hubfs/pabau%20logo%20white.svg)](https://support.pabau.com/en/pabau2?hsLang=en) Open main navigation Close main navigation - [Get Support](https://pabau.com/support-center/) [Get Support](https://pabau.com/support-center/) Pabau Knowledge Base - There are no suggestions because the search field is empty. 1. [Pabau Knowledge Base](https://support.pabau.com/en/pabau2?hsLang=en) 2. [Engage](https://support.pabau.com/en/pabau2/engage?hsLang=en) 3. [Email](https://support.pabau.com/en/pabau2/engage?hsLang=en#email) # How to Set Up Email Forwarding into Engage ## Forward an existing clinic inbox into Engage so mail you already receive appears in the unified inbox. Your clinic probably already has a busy email address. Forwarding it into Engage pulls that mail into the unified inbox — without changing the address your clients write to. This article shows you the route. **How Forwarding Fits In** Engage email is two-way out of the box; forwarding is for the mail that **already** arrives elsewhere. You keep the existing mailbox, add a forwarding rule in its provider, and each forwarded message becomes a conversation in Engage. **Step 1: Start from the Email Panel** Click the **Settings** cog in the icon rail, choose **Email**, and click **Forward an inbox** on the intro card. The panel gives you the forwarding address to use. ![The Email channel settings in Engage with the Forward an inbox and Verify a sender address quick links.](https://support.pabau.com/hubfs/engage-kb-v2/recon-channel-email.png) **Step 2: Add the Forwarding Rule at Your Provider** In your email provider’s settings (Google Workspace, Microsoft 365, or your host’s control panel), create a forwarding rule from your clinic address to the forwarding address from Step 1. Most providers send a confirmation message to verify the forward — Engage receives it, so the confirmation appears as a conversation in your inbox; open it and follow its verification link. **Step 3: Verify the Sender Address** So replies can go out from the same address your clients wrote to, verify it as a sender: **Verify a sender address** on the same panel. For the best deliverability, also authenticate the domain — see our [Email in Engage: Sending, Forwarding and Mailboxes Explained](https://support.pabau.com/en/pabau2/email-in-engage-explained?hsLang=en) article. **Step 4: Test the Loop** Send a test email to your clinic address from a personal account. It should appear in the Engage inbox under **Email**; reply from Engage and check the reply arrives back. Once the loop works, the whole team can stop switching tabs. **NOTE:** Prefer a live two-way sync over forwarding for a personal work mailbox — that is what the Gmail and Office 365 connections are for. Forwarding suits shared clinic addresses. ---   **Related Articles** We suggest reading our [How to Connect Gmail or Microsoft 365 (Outlook) to Engage](https://support.pabau.com/en/pabau2/how-to-connect-gmail-or-outlook-to-engage?hsLang=en) article for the synced-mailbox route. 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