---
title: How to Set Up Domain Authentication for Your Sender Address
description: Learn how to set up domain authentication for your sender address in Pabau so emails reach clients reliably. Add the three CNAME records to your DNS, then verify your domain.
---

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# How to Set Up Domain Authentication for Your Sender Address

## In this article, we'll explain how to authenticate your domain in Pabau so emails sent from your sender address reach clients reliably.

Domain authentication confirms to email providers that Pabau is allowed to send emails on behalf of your domain. Authenticating your domain **improves deliverability** and reduces the chance of your emails landing in clients' spam folders. You can complete this directly in Pabau when setting up an email sender address. 

Note: Before you begin, create an email [sender address](https://support.pabau.com/en/pabau2/how-to-create-sender-address?hsLang=en). The domain authentication option appears only after an email sender has been created. 

#### Why Aren't My Emails Arriving?

Email providers check that email claiming to come from your domain is really allowed to. Email from an unauthenticated domain is more likely to land in spam or not be delivered at all. If emails sent from Pabau (for example, documents shared with **Share Securely**, appointment confirmations or notifications) aren't reaching any of your clients, check your sender address first.

Secure document emails are sent from your **default email sender address**. If that address uses your own domain (for example, reception@yourclinic.com) and the domain isn't authenticated, receiving mail servers can refuse it.

**How to check:**

1. Go to **Setup → Marketing & Communication → Sender Addresses**.
2. Find the sender address marked as your default and open it.
3. If you see **Set up domain authentication**, your domain isn't authenticated yet. Follow the steps below.

**TIP:** After authenticating, test it: share a document with yourself using **Share Securely**, then check **Share History** on the client's **Documents** card to confirm it was opened.

**NOTE:** If you can't add DNS records yourself, send the three CNAME records to whoever manages your website or domain (your IT provider or domain host).

#### Step 1: Open Your Email Sender Address

Log in to your Pabau account, navigate to "[Setup](https://app.pabau.com/setup)" in the left sidebar menu, then open the Marketing & Communication section and select the "[Sender Addresses](https://app.pabau.com/setup/sender-addresses)" tab. Open the email sender address you want to authenticate. 

![setup-comm-sender-address](https://support.pabau.com/hs-fs/hubfs/Marketing%20and%20Communications%20article%20category/setup-comm-sender-address.png?width=670&height=288&name=setup-comm-sender-address.png)

#### Step 2: Set Up Domain Authentication

Below the email address, click "Set up domain authentication." Pabau will generate the authentication request and display three CNAME records for your domain. 

 

![domain-auth-button](https://support.pabau.com/hs-fs/hubfs/Marketing%20and%20Communications%20article%20category/domain-auth-button.png?width=670&height=276&name=domain-auth-button.png)

 

#### Step 3: Add the CNAME Records to Your Domain

Copy the three CNAME records and add them to your domain through your DNS provider, where your domain is hosted. **The exact steps vary depending on your provider.** 

**![CNAMES-DOMAIN](https://support.pabau.com/hs-fs/hubfs/CNAMES-DOMAIN.png?width=670&height=287&name=CNAMES-DOMAIN.png)**

**Note:** You only need to add the three CNAME records. A TXT record is not required, as it's configured automatically in the background 

#### Step 4: Verify Your Domain

When the records have been added, return to Pabau and click "Verify Domain" to confirm that authentication has been set up successfully. 

![verify-domain-button](https://support.pabau.com/hs-fs/hubfs/Marketing%20and%20Communications%20article%20category/verify-domain-button.png?width=670&height=312&name=verify-domain-button.png)

Once your domain is verified, emails from this sender address will be sent reliably under your own domain.

---

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