--- title: How to Set Up a Call Menu (IVR) in Engage description: "Set up an IVR call menu in Engage: press-1 menus that route callers to the right team, configured from the Calls channel settings." --- [Skip to content](https://support.pabau.com/en/pabau2/how-to-set-up-an-ivr-call-menu-in-engage#main-content) [![pabau logo white](https://support.pabau.com/hubfs/pabau%20logo%20white.svg)](https://support.pabau.com/en/pabau2?hsLang=en) Open main navigation Close main navigation - [Get Support](https://pabau.com/support-center/) [Get Support](https://pabau.com/support-center/) Pabau Knowledge Base - There are no suggestions because the search field is empty. 1. [Pabau Knowledge Base](https://support.pabau.com/en/pabau2?hsLang=en) 2. [Engage](https://support.pabau.com/en/pabau2/engage?hsLang=en) 3. [Phone Calls](https://support.pabau.com/en/pabau2/engage?hsLang=en#phone-calls) # How to Set Up a Call Menu (IVR) in Engage ## Set up an IVR call menu in Engage: press-1 menus that route callers to the right team, configured from the Calls channel settings. An IVR (interactive voice response) is the "press 1 for bookings, press 2 for anything else" menu callers hear before ringing your team. This article shows you where IVRs live in Engage and how to think about them. **Where IVRs Live** Click the **Settings** cog in the icon rail, choose **Calls**, and open the **IVR** tab. Each menu you create can then be attached to a number’s routing. ![The IVR tab of the Calls channel settings in Engage.](https://support.pabau.com/hubfs/engage-kb-v2/recon-calls-ivr.png) **Designing a Menu That Works** - **Keep it to two or three options.** Callers abandon long menus. - **Lead with the most common reason for calling** — for most clinics, booking and rescheduling. - **Always provide a catch-all** so nobody is stuck ("press 0 to speak to the team"). - **Route each option** to the right ring group — front desk, practitioners, or a voicemail box. **IVR and the Rest of Routing** The IVR sits in front of a number’s routing: opening hours still apply, and each menu option hands the caller to its own ring target and voicemail fallback — see our [How to Set Up Call Routing for a Number](https://support.pabau.com/en/pabau2/engage-call-routing-for-a-number?hsLang=en) article. **TIP:** Call your own number after any menu change and walk each option — the Calls tab shows the path every test call took. ---   **Related Articles** We suggest reading our [How to Set Up the Calls Channel in Engage (Buy a Number)](https://support.pabau.com/en/pabau2/how-to-set-up-calls-in-engage?hsLang=en) article if the Calls channel is not connected yet. 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