---
title: How to Redirect Clients to a Custom Confirmation Page After Booking Online
description: Use the Custom Redirect design on the confirmation screen in Pabau Studio to send clients to your own thank-you page after they book online.
---

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# How to Redirect Clients to a Custom Confirmation Page After Booking Online

## In this article, we'll guide you through the process of setting up a custom confirmation page to which your clients will be redirected after completing the booking of an appointment online.

**NOTE:** This guide covers the new Online Bookings and Client Portal, which are being rolled out to clinics in phases. If your screens look different, your account may still be on the classic version — message us via the in-app chat and we will help.

In this article, you will learn how to send clients to a page on your own website — such as a thank-you page — after they book online. You set this up on the confirmation screen of your booking page in Pabau Studio.

**Step 1: Open the Confirmation Page in Pabau Studio**

Go to **Setup**, under **Online presence** click **Online Bookings**, then click **Customise page**.

1. In the **Booking pages** strip, click **Complete**.
2. Make sure **Edit** is selected at the top right.

![Open the Complete page in Edit mode](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/obc-2026/250974040273-01-complete.png)

*Open the Complete page in Edit mode*

**Step 2: Open the Confirmation Screen Settings**

1. Hover over the confirmation and click the **Confirmation** label that appears above it.

![Click the Confirmation label](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/obc-2026/250974040273-02-chip.png)

*Hover over the confirmation and click the Confirmation label*

**Step 3: Choose Custom Redirect**

The **Confirmation screen** panel opens.

1. Under **Design**, click **Custom Redirect**.
2. In **Redirect URL**, enter the full address of your page, starting with **https://** — for example **https://www.yourclinic.co.uk/thank-you**.
3. Optional: tick **Append booking reference & email** if your page needs them. They are added to the address as **?ref=** and **&email=**.

![The Confirmation screen panel with Custom Redirect selected](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/obc-2026/250974040273-03-drawer.png)

*Choose Custom Redirect and enter your page address*

**WARNING:** **Append booking reference & email** sends the client's email address to your website, where it can end up in your site's logs and analytics. Only tick it if your page really needs it, and make sure your privacy policy covers it.

**IMPORTANT:** Always enter a Redirect URL when you choose **Custom Redirect**. If the field is empty or not a valid web address, clients are not redirected.

**Step 4: Publish Your Changes**

Close the panel. The preview now shows the redirect screen.

1. Click **Publish** to make the change live.

![Click Publish](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/obc-2026/250974040273-04-publish.png)

*Click Publish to make the change live*

**What Your Clients See**

When a booking is confirmed, clients see **Booking confirmed · Redirecting** with the booking reference, date and time and the amount paid. After five seconds they are taken to your page, or they can click **Continue now** straight away. A confirmation is still sent to them as usual.

![The redirect screen clients see after booking](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/obc-2026/250974040273-05-client-view.png)

*Clients see a short redirect screen, then go to your page*

**NOTE:** The classic option to **skip the Pabau booking confirmation page** entirely is not part of the new booking page. Clients always see the short redirect screen first. Clients who reschedule online are also sent to your page.

**Tracking Bookings on Your Thank-You Page**

Many clinics used a thank-you page to fire their own tracking code. You may not need to any more: the new booking page sends a **Booking completed** event — with the booking value — straight to Google Analytics, Google Tag Manager and Meta Pixel, before the client is redirected. Set this up on the **Tracking** tab — see [How to Track Your Online Bookings Using Meta Pixel, Google Tag Manager and Google Analytics](https://support.pabau.com/en/pabau2/how-to-track-your-online-bookings-using-meta-pixel-google-tag-manager-and-google-analytics?hsLang=en).

**TIP:** If you track bookings with the **Tracking** tab *and* with code on your thank-you page, each booking is counted twice. Use one or the other.

**TIP:** If clients need to fill in forms after booking, consider keeping one of the standard designs (**Hero**, **Minimal** or **Ticket**), so they see the forms button on the confirmation screen before they leave.

**What's next?**

To customise the rest of your booking page, see [Part 2: Customise and Publish Your Booking Page in Pabau Studio](https://support.pabau.com/en/pabau2/new-online-bookings-part-2-customise-and-publish-your-booking-page-in-pabau-studio?hsLang=en). To connect your analytics tools, see [How to Integrate Google Analytics with Your Online Bookings](https://support.pabau.com/en/pabau2/how-to-integrate-with-google-analytics?hsLang=en).

Questions? Reach us any time via the in-app chat — we’re happy to help.

---

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- [Pabau Product Portal](https://support.pabau.com/en/pabau2/pabau-product-portal?hsLang=en)
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- [Care Plus Upgrade](https://support.pabau.com/en/pabau2/care-plus-upgrade?hsLang=en#main-content)

    - [Getting started](https://support.pabau.com/en/pabau2/care-plus-upgrade?hsLang=en#getting-started)
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- [Marketing Plus upgrade](https://support.pabau.com/en/pabau2/marketing-plus-upgrade?hsLang=en#main-content)

    - [Getting started](https://support.pabau.com/en/pabau2/marketing-plus-upgrade?hsLang=en#getting-started)
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- [Engage](https://support.pabau.com/en/pabau2/engage?hsLang=en#main-content)

    - [Getting Started](https://support.pabau.com/en/pabau2/engage?hsLang=en#getting-started)
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- [Insurance Billing](https://support.pabau.com/en/pabau2/insurance-billing?hsLang=en#main-content)

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    - [Canon Ultrasounds](https://support.pabau.com/en/pabau2/ultrasound-configuration-dicom-setup?hsLang=en#canon-ultrasounds)

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