---
title: How Clients Pay with a Package When Booking Online
description: How clients use a session from a package they already own when booking online, and how to link a package to its service so it can be used.
---

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# How Clients Pay with a Package When Booking Online

## In this guide, we'll cover how clients can use previously purchased packages to pay for their appointment when booking online.

**NOTE:** This guide covers the new Online Bookings and Client Portal, which are being rolled out to clinics in phases. If your screens look different, your account may still be on the classic version — message us via the in-app chat and we will help.

Clients who have bought a package can use one of its sessions when they book online, so there is nothing to pay at checkout. In this article, you will learn how to make sure a package can be used online and what your clients see.

**Step 1: Link the Package to Its Service**

A package can only pay for a booking if it is linked to the treatment it covers.

1. Go to **Setup → Packages** and click the package.
2. Stay on the **General** tab and find **Service & sessions**.
3. Under **Select a service**, choose the treatment the package covers.
4. Under **Session Redemption**, choose **Package service only** or **Any service**.
5. Click **Edit package** to save.

![Select a service and Session Redemption in the package editor](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/obc-2026/250985525439-01-package-service.png)

*Select a service and Session Redemption in the package editor*

**IMPORTANT:** A package with no service linked shows **No services linked — ask the clinic what this package covers.** in the client’s portal, and it cannot pay for an online booking.

**NOTE:** **Pay with package** is one of the payment options on your booking page and is on by default. To check it, see [Part 4: Take Payments and Deposits Online](https://support.pabau.com/en/pabau2/new-online-bookings-part-4-take-payments-and-deposits-online?hsLang=en).

**Step 2: How Clients Book with Their Package**

1. In the portal, the client clicks **My Packages** to see their sessions remaining and what each package is **Valid for**.
2. They click **Book session**, which opens your booking page.
3. They click **Book an appointment**.
4. At the top of the services, **Recommended for you** lists the services their packages cover. They click **Add to booking**, then **Add to booking** again in the window that opens.
5. They choose a provider and a time as usual.
6. On **Confirm your booking**, **Paid with your package** shows **Pay with package** and the package being used. The summary shows **One package session** and nothing to pay.
7. They click **Confirm booking**.

![My Packages: sessions remaining and what each package is valid for](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/obc-2026/250985525439-02-my-packages.png)

*My Packages: sessions remaining and what each package is valid for*

![Recommended for you: services the client has already paid for](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/obc-2026/250985525439-03-recommended.png)

*Recommended for you: services the client has already paid for*

![Paid with your package, on the Confirm your booking step](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/obc-2026/250985525439-04-paid-with-package.png)

*Paid with your package, on the Confirm your booking step*

**TIP:** Clients must be signed in for their packages to show. If they are not, they can sign in from the booking page before choosing a service.

**NOTE:** If the booking needs paying for in another way — for example a treatment the package doesn’t cover — the client sees your usual payment options instead.

**What's next?**

To sell packages online, see [How to Sell Memberships, Packages, Products and Gift Cards in Your Online Store](https://support.pabau.com/en/pabau2/how-to-sell-memberships-packages-products-and-gift-cards-in-your-online-store?hsLang=en). Clients can follow [How to Book an Appointment Online (New Booking Page)](https://support.pabau.com/en/pabau2/how-to-book-an-appointment-online-new-booking-page?hsLang=en).

Questions? Reach us any time via the in-app chat — we’re happy to help.

---

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    - [Cases](https://support.pabau.com/en/pabau2/care-plus-upgrade?hsLang=en#cases)
    - [Forms & templates](https://support.pabau.com/en/pabau2/care-plus-upgrade?hsLang=en#forms-templates)
    - [Prescriptions](https://support.pabau.com/en/pabau2/care-plus-upgrade?hsLang=en#prescriptions)
- [Marketing Plus upgrade](https://support.pabau.com/en/pabau2/marketing-plus-upgrade?hsLang=en#main-content)

    - [Getting started](https://support.pabau.com/en/pabau2/marketing-plus-upgrade?hsLang=en#getting-started)
- [Labels](https://support.pabau.com/en/pabau2/labels?hsLang=en#main-content)

    - [Labels](https://support.pabau.com/en/pabau2/labels?hsLang=en#labels)
- [Engage](https://support.pabau.com/en/pabau2/engage?hsLang=en#main-content)

    - [Getting Started](https://support.pabau.com/en/pabau2/engage?hsLang=en#getting-started)
    - [Inbox & Conversations](https://support.pabau.com/en/pabau2/engage?hsLang=en#inbox-conversations)
    - [Clients & the Client Panel](https://support.pabau.com/en/pabau2/engage?hsLang=en#clients-the-client-panel)
    - [SMS](https://support.pabau.com/en/pabau2/engage?hsLang=en#sms)
    - [Phone Calls](https://support.pabau.com/en/pabau2/engage?hsLang=en#phone-calls)
    - [Porting Your Numbers](https://support.pabau.com/en/pabau2/engage?hsLang=en#porting-your-numbers)
    - [WhatsApp](https://support.pabau.com/en/pabau2/engage?hsLang=en#whatsapp)
    - [Email](https://support.pabau.com/en/pabau2/engage?hsLang=en#email)
    - [Fax](https://support.pabau.com/en/pabau2/engage?hsLang=en#fax)
    - [Facebook & Instagram](https://support.pabau.com/en/pabau2/engage?hsLang=en#facebook-instagram)
    - [Routing & Automation](https://support.pabau.com/en/pabau2/engage?hsLang=en#routing-automation)
    - [Billing & Usage](https://support.pabau.com/en/pabau2/engage?hsLang=en#billing-usage)
- [Insurance Billing](https://support.pabau.com/en/pabau2/insurance-billing?hsLang=en#main-content)

    - [Insurance Billing (UK)](https://support.pabau.com/en/pabau2/insurance-billing?hsLang=en#insurance-billing-uk)
    - [Insurance Billing (US)](https://support.pabau.com/en/pabau2/insurance-billing?hsLang=en#insurance-billing-us)
    - [Insurance Billing (Australia)](https://support.pabau.com/en/pabau2/insurance-billing?hsLang=en#insurance-billing-australia)
    - [US Insurance Billing Additional Resources](https://support.pabau.com/en/pabau2/insurance-billing?hsLang=en#us-insurance-billing-additional-resources)
- [New Client Card](https://support.pabau.com/en/pabau2/new-client-card?hsLang=en)
- [Data Hub](https://support.pabau.com/en/pabau2/data-hub?hsLang=en)
- [Ultrasound Configuration (DICOM Setup)](https://support.pabau.com/en/pabau2/ultrasound-configuration-dicom-setup?hsLang=en#main-content)

    - [GE Ultrasound Machines](https://support.pabau.com/en/pabau2/ultrasound-configuration-dicom-setup?hsLang=en#ge-ultrasound-machines)
    - [Mindray Ultrasound Machines](https://support.pabau.com/en/pabau2/ultrasound-configuration-dicom-setup?hsLang=en#mindray-ultrasound-machines)
    - [Samsung Ultrasound Machines](https://support.pabau.com/en/pabau2/ultrasound-configuration-dicom-setup?hsLang=en#samsung-ultrasound-machines)
    - [Philips Ultrasound Machines](https://support.pabau.com/en/pabau2/ultrasound-configuration-dicom-setup?hsLang=en#philips-ultrasound-machines)
    - [Canon Ultrasounds](https://support.pabau.com/en/pabau2/ultrasound-configuration-dicom-setup?hsLang=en#canon-ultrasounds)

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