--- title: How to Order Lab Tests Through Fullscript Labs description: Order lab tests through your Fullscript account from the client card. Pabau adds the lab request and files the results when Fullscript sends them. --- [Skip to content](https://support.pabau.com/en/pabau2/how-to-order-lab-tests-through-fullscript-labs#main-content) [![pabau logo white](https://support.pabau.com/hubfs/pabau%20logo%20white.svg)](https://support.pabau.com/en/pabau2?hsLang=en) Open main navigation Close main navigation - [Get Support](https://pabau.com/support-center/) [Get Support](https://pabau.com/support-center/) Pabau Knowledge Base - There are no suggestions because the search field is empty. 1. [Pabau Knowledge Base](https://support.pabau.com/en/pabau2?hsLang=en) 2. [New Client Card](https://support.pabau.com/en/pabau2/new-client-card?hsLang=en) # How to Order Lab Tests Through Fullscript Labs Fullscript Labs lets practitioners order lab tests through their Fullscript account without leaving the client's card. When you activate the order in Fullscript, Pabau adds a lab request to the client's **Lab Tests** tab, and the results are filed on it when Fullscript sends them. **NOTE:** Fullscript Labs is available to clinics in the United States. Each practitioner links their own Fullscript account the first time they use it. If you already use Fullscript for supplements in Pabau, the same connection works for labs. **Step 1: Start a Lab Order** 1. Open the client's card. 2. Click the **+** button in the bottom right corner. 3. Choose **Order labs**. ![The client card Create menu with Order labs marked](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/445319519442-06-create-order-labs.png?v=2) *Order labs on the client card* **Step 2: Choose Fullscript Labs** 1. Make sure the **US** (or **All**) region is selected at the top. 2. Click **Fullscript Labs** (**Order via Fullscript**). ![The lab request wizard's lab list with the US region and the Fullscript Labs tile marked](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/490355152078-02-fullscript-tile.png) *Fullscript Labs sits first in the US list* The full-screen **Fullscript Labs** window opens for the client. **Step 3: Connect Your Fullscript Account (First Time Only)** If you haven't linked your Fullscript account yet, the window shows **Connect your Fullscript account**. 1. Click **Connect Fullscript**, then sign in to Fullscript in the window that pops up and approve the connection. Fullscript Labs opens as soon as you're done. ![The Fullscript Labs window with the Connect your Fullscript account message and the Connect Fullscript button marked](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/490355152078-03-connect-fullscript.png?v=2) *Link your Fullscript account once* **TIP:** If nothing happens when you click **Connect Fullscript**, Pabau shows *"Couldn't open the Fullscript sign-in. Allow pop-ups for Pabau and try again."* Allow pop-ups for Pabau in your browser and click it again. **Step 4: Build and Activate the Order in Fullscript** Fullscript's lab ordering opens inside the window, with the client's name and email passed across so Fullscript can find or create the right patient. Choose the tests and activate the plan in Fullscript as you normally would. When the plan is activated, Pabau confirms *"Lab request created in Pabau"* (or, for a plan with several lab orders, how many were created). Each lab order on the plan appears on the client's **Lab Tests** tab as a **Requested** lab request. If your clinic has chosen where Fullscript plans are saved, the plan is also written to the client's treatment note. **NOTE:** If you see *"Couldn't create the lab request in Pabau — results will still sync when they arrive."*, the order itself still went through in Fullscript. Pabau just couldn't add the request to the client's card at that moment. **Step 5: Receive the Results** When the lab returns results to Fullscript, Pabau files them on the matching lab request and marks it **Received**. The person the request is assigned to and the person who ordered it are notified, if they have the **Lab result received** notification switched on. **IMPORTANT:** Pabau can only file results that Fullscript sends as a lab data file. A lab that issues its results only as a PDF report won't show values in Pabau: view that report in Fullscript. Once your account is linked, you can also open Fullscript Labs from the **Apps** icon above the client's photo in the left panel: choose **Fullscript Labs**. **What's next?** - [How to Use the Fullscript Integration in the Client Card (New Client Card)](https://support.pabau.com/en/pabau2/how-to-use-the-fullscript-integration-in-the-client-card-new-client-card?hsLang=en) - [How to Create a Lab Request (New Client Card)](https://support.pabau.com/en/pabau2/how-to-create-a-lab-request-0?hsLang=en) - [Labs (New Client Card)](https://support.pabau.com/en/pabau2/labs-2?hsLang=en) --- Was this guide helpful? Let us know by voting below - your feedback helps us write clearer articles. For **[more guides](https://support.pabau.com/en/pabau2?hsLang=en)**, browse the related articles below or use the search bar at the top of the page. 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