---
title: How to minimise and reopen the Pabau support chat
description: Minimise the in-app Pabau support chat to follow its steps, reopen it where you left off, move the bubble or hide it with Collapse chat / Show chat.
---

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# How to minimise and reopen the Pabau support chat

## In this article, we will show you how to minimise the support chat while you follow its steps, and reopen it.

In this article, we will show you how to minimise the Pabau support chat so you can follow its steps on screen, and how to reopen it to carry on the conversation.

#### **How do I minimise the chat?**

The support chat opens from the round chat bubble in the bottom-right corner of Pabau. To get it out of the way while you work:

- Click the **×** (**Close chat**) button next to the chat window, or
- Click the chat bubble again.

The chat window closes and only the bubble stays on screen. Pabau stays fully usable while the chat is open too – the rest of the page is not blocked.

#### **How do I reopen it?**

Click the chat bubble. The chat opens where you left off, so you can reply once you have completed the step.

**TIP:** If the bubble is covering something you need, drag it to another place on the screen. Pabau remembers where you put it.

#### **How do I hide the chat bubble completely?**

1. Close the chat window first.
2. Hover over the chat bubble and click the small **×** (**Collapse chat**) that appears above it.

The bubble is replaced by a slim tab on the right-hand edge of the screen. To bring it back, hover over the tab and click **Show chat** – the chat reopens. Pabau remembers whether you hid the bubble, even after you reload the page.

**NOTE:** The support chat bubble hides itself while a pop-up window or side drawer is open in Pabau, and comes back when you close it.

#### **Who is Ava, and why is she in my chat?**

Ava is Pabau's in-app guide. She uses the same chat bubble as the support chat, in place of it, when:

- your clinic is in its first three months after going live with Pabau
- you are using a demo account
- you choose **Create with AI** in the report builder (**Ava is opening in the corner**) – this applies only to demo accounts and clinics in their first three months; other clinics get the support chat there as usual

Once your clinic is past its first three months, the bubble shows the standard support chat instead.

#### **Can I close or hide Ava?**

Yes. Ava sits in the same chat bubble, so you minimise, reopen and hide her exactly as described above: close the chat window, then use **Collapse chat** to hide the bubble and **Show chat** to bring it back.

#### **How do I reach a person instead?**

Click your profile picture in the top-right corner, then **Help & Support** → **Contact Support**. This opens the Pabau support centre in a new tab.

**NOTE:** There is no setting in Pabau for a user or an admin to switch Ava off. If you would prefer not to use her, hide the bubble as described above, or ask Pabau Support.

---

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- [Insurance Billing](https://support.pabau.com/en/pabau2/insurance-billing?hsLang=en#main-content)

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    - [Canon Ultrasounds](https://support.pabau.com/en/pabau2/ultrasound-configuration-dicom-setup?hsLang=en#canon-ultrasounds)

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