---
title: How to Map Team Members to Issuing Companies
description: Link team members to an issuing company from the Team tab in Setup, see how the Point of Sale picks the issuing company for each item, and how a sale is split into one invoice per company.
---

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# How to Map Team Members to Issuing Companies

## In this article, we will show you how to link team members to an issuing company, so their sales are invoiced by that company and a sale shared between team members of different companies is split into one invoice per company.

**NOTE:** This is only needed if your business invoices from more than one issuing company — for example, a practitioner who bills under their own limited company. If you don’t map any team members, nothing about your checkout changes.

#### **Step 1: Open Your Issuing Companies**

Go to **Setup** and, under **Other**, click **Issuing companies**. Click the issuing company you want to edit, or click **Create Issuing Company** to add a new one. If you haven’t set one up yet, see [How to Create an Issuing Company](https://support.pabau.com/en/pabau2/how-to-create-an-issuing-company?hsLang=en).

![The Issuing Company page in Setup with the Create Issuing Company button at the top right](https://support.pabau.com/hubfs/kb/issuing-company-team-01-page.png)

*The Issuing Company page in Setup*

#### **Step 2: Choose the Team Members on the Team Tab**

In the issuing company window, select the **Team** tab (next to **Details**, **Services**, **Products** and **Locations**). The list shows your active team members who can be added to a sale.

Find a team member (you can use **Search team members**) and switch them on. The count above the list shows how many you have selected.

![The Team tab of the issuing company window, with one team member switched on and 1 selected shown above the list](https://support.pabau.com/hs-fs/hubfs/kb/issuing-company-team-02-team-tab.png?width=555&height=682&name=issuing-company-team-02-team-tab.png)

*Switch on the team members whose sales this company should invoice*

**NOTE:** A team member can only belong to one issuing company at a time. If they are already linked to another company, Pabau shows **Mapped to** that company and, once you switch them on, **Will move to this issuing company on save**.

#### **Step 3: Save the Issuing Company**

Click **Save** (or **Create** for a new company). From now on, items in a sale that belong to these team members are invoiced by this issuing company.

#### **How Does Pabau Choose the Issuing Company at Checkout?**

In the Point of Sale, Pabau works out the issuing company for each item in the sale separately, in this order:

1. **The team member on the item** — for a service from an appointment, the appointment’s practitioner; otherwise the team member the item is sold by. If that person is linked to an issuing company, it wins.
2. **The service or product** — if the service or product is linked to an issuing company.
3. **The company you chose by hand** on the **Issuer** row.
4. **The location** — the issuing company linked to the sale’s location.

For example, if Dr Smith is linked to Smith Aesthetics Ltd and your Botox service is linked to your clinic’s company, Botox performed by Dr Smith is still invoiced by Smith Aesthetics Ltd. Inactive issuing companies are ignored.

#### **What Happens When a Sale Includes Team Members From Different Companies?**

Pabau splits the sale. The **Issuer** row shows **Split across 2 companies** (or however many there are), and when you take the payment Pabau creates one invoice per issuing company, dividing the payment across them. Invoice numbering and the payment types you can’t use on a split sale are explained in [How to Issue an Invoice from an Issuing Company](https://support.pabau.com/en/pabau2/how-to-issue-an-invoice-from-an-issuing-company?hsLang=en).

**IMPORTANT:** Payment plans, vouchers, account credit, loyalty and membership payments can’t be used when a sale is split across issuing companies. Take that kind of payment as a separate sale.

#### **What If a Team Member Leaves?**

If a team member who is linked to an issuing company is later disabled or deleted, they stay on the **Team** tab under **No longer active**, so you can switch them off and remove the link.

---

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