---
title: How to Keep Track of New Online Bookings
description: See new online bookings as they arrive in Booking activity on the Online Bookings page, and check your clients receive their booking confirmations.
---

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# How to Keep Track of New Online Bookings

## In this article, you'll learn how to enable online booking notifications and get notified when clients book online.

**NOTE:** This guide covers the new Online Bookings and Client Portal, which are being rolled out to clinics in phases. If your screens look different, your account may still be on the classic version — message us via the in-app chat and we will help.

In this article, you will learn where to see new online bookings as they come in, and which messages go out when a client books on your new booking page.

**IMPORTANT:** In the classic online bookings, the **New Booking Notification** setting sent an email to a sender address of your choice for every online booking. The new booking page does not have this setting, and does not send a separate booking alert to your clinic inbox. New bookings go straight into your calendar, and you can follow them on the Online Bookings page as described below.

**Step 1: Follow New Bookings on the Online Bookings Page**

Go to **Setup** and, under **Online presence**, click **Online Bookings**.

1. Click the **Overview** tab.

![The Overview tab on the Online Bookings page](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/obc-2026/250981191903-01-overview-tab.png)

*The Overview tab on the Online Bookings page*

1. Scroll down to **Booking activity**. It lists your online bookings, newest first, with the client, the appointment and provider, where the booking came from (**Source**), its **Status**, when it is **Scheduled for** and when it was **Booked at**.
2. Use **All sources** and **All statuses** to narrow the list, or search for a client, service or link.
3. Click **Refresh** to load the latest bookings.

![The Booking activity list on the Overview tab](https://support.pabau.com/hs-fs/hubfs/Pabau%202%20Knowledge%20Base/kb/obc-2026/250981191903-02-activity.png?width=630&height=254&name=250981191903-02-activity.png)

*Booking activity: every online booking and where it came from*

**TIP:** For a list you can filter by date and export, use the Online Bookings report — see [How to Generate the Online Bookings Report](https://support.pabau.com/en/pabau2/how-to-generate-the-no-shows-report?hsLang=en).

**Step 2: Make Sure Your Clients Are Notified**

When a client books online, they receive a booking confirmation by email — and by SMS if you have switched SMS confirmations on — using your clinic's confirmation template. These are controlled in **Setup → Client Notifications** (under **Marketing & Communication**). See [How to Enable Client Notifications](https://support.pabau.com/en/pabau2/how-to-enable-client-notifications?hsLang=en).

The checklist on the **Overview** tab warns you with **Confirmation emails on** if confirmations are switched off at any of your locations, so those clients hear nothing after booking.

**NOTE:** If you relied on the classic booking alert email, ask your team to check **Booking activity** or the calendar instead. If you need an alert email for every online booking, message us via the in-app chat.

**What's next?**

To see how your booking page is performing overall, open the **Analytics** tab, or read [Getting Started with the New Online Bookings and Client Portal](https://support.pabau.com/en/pabau2/getting-started-with-the-new-online-bookings-and-client-portal?hsLang=en).

Questions? Reach us any time via the in-app chat — we’re happy to help.

---

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