--- title: How to Issue and Redeem Gift Vouchers description: This article explains how you can issue gift vouchers for clients and how to redeem them from the point of sale. --- [Skip to content](https://support.pabau.com/en/pabau2/how-to-issue-and-redeem-a-gift-voucher#main-content) [![pabau logo white](https://support.pabau.com/hubfs/pabau%20logo%20white.svg)](https://support.pabau.com/en/pabau2?hsLang=en) Open main navigation Close main navigation - [Get Support](https://pabau.com/support-center/) [Get Support](https://pabau.com/support-center/) Pabau Knowledge Base - There are no suggestions because the search field is empty. 1. [Pabau Knowledge Base](https://support.pabau.com/en/pabau2?hsLang=en) 2. [Clients](https://support.pabau.com/en/pabau2/clients?hsLang=en) 3. [Gift Vouchers](https://support.pabau.com/en/pabau2/clients?hsLang=en#gift-vouchers) # How to Issue and Redeem Gift Vouchers ## This article explains how you can issue gift vouchers for clients and how to redeem them from the point of sale.  **Table of Contents:** [1. How to Issue a Gift Voucher to Clients](https://support.pabau.com/en/pabau2/how-to-issue-and-redeem-a-gift-voucher#how-to-issue-gift-vouchers) [2. How to Redeem Gift Vouchers](https://support.pabau.com/en/pabau2/how-to-issue-and-redeem-a-gift-voucher#how-to-redeem-gift-vouchers)         [2.1. How to Use a Gift Voucher to Pay for an Appointment](https://support.pabau.com/en/pabau2/how-to-issue-and-redeem-a-gift-voucher#how-to-use-a-gift-voucher-to-pay-for-an-appointmen)        [2.2. How to Use a Gift Voucher to Pay for a Service/Product](https://support.pabau.com/en/pabau2/how-to-issue-and-redeem-a-gift-voucher#pay-service-gift-voucher) --- ### **How to Issue a Gift Voucher to Clients** #### **Step 1: Access the Point of Sale** Start by [logging in to your Pabau account](http://app.pabau.com) using your login credentials. Click the Create button at the top of the page next to the search bar and select "Sale" to access the Point of Sale. **NOTE: **For more details on the Point of Sale, [please review this article.](https://support.pabau.com/en/pabau2/how-to-perform-a-sale?hsLang=en) ![](https://support.pabau.com/hs-fs/hubfs/image-png-May-15-2026-09-56-17-0563-AM.png?width=670&height=313&name=image-png-May-15-2026-09-56-17-0563-AM.png) Initially, you should select the client at the top right corner of the page for the features to become available for selection. Otherwise, they will remain greyed out until you select the client. The Gift Voucher option appears at the left corner of the page.  ![Screenshot - 2026-08-07T211640.298](https://support.pabau.com/hs-fs/hubfs/Point%20of%20Sale%20(POS)/Screenshot%20-%202026-08-07T211640.298.png?width=662&height=313&name=Screenshot%20-%202026-08-07T211640.298.png) **NOTE:** If you have created vouchers in Pabau and the Gift Voucher option does not appear at the point of sale, check your POS Configuration to see if this option is disabled. Refer to this article on [POS configuration for more information.](https://support.pabau.com/en/pabau2/how-to-adjust-and-manage-pos-configuration?hsLang=en) #### **Step 2: Sell Gift Voucher** When you click "Gift," the gift vouchers you have created in Pabau will appear. Clicking on a gift voucher opens a pop-up where you can set up the voucher before adding it to the cart. The following options are available: - **Purchase price** – the amount the client pays for the voucher - **Adjust expiration** – change how long the voucher stays valid - **Code** – the 9-digit code printed on the gift card and entered on redemption. Click **Regenerate** to issue a new one - **Recipient** – defaults to the client being charged. Click **Gift to someone else** to assign the voucher to a different client - **Add a personalized note** – include a message on the voucher - **Preview** – shows how the voucher will look, along with who it's issued by and when it expires. Click **View terms** to see the voucher's terms - **Add to cart** – add the voucher to the client's cart - **Cancel** – close the pop-up without adding the voucher ![Screenshot - 2026-08-07T212042.206](https://support.pabau.com/hs-fs/hubfs/Point%20of%20Sale%20(POS)/Screenshot%20-%202026-08-07T212042.206.png?width=603&height=437&name=Screenshot%20-%202026-08-07T212042.206.png) You can then click **''Add to cart''** to proceed with the purchase. Details of the gift voucher will be displayed underneath the client's name.  If everything looks correct, click the "Continue" button to proceed to the payment page. ![Screenshot - 2026-08-07T212305.672](https://support.pabau.com/hs-fs/hubfs/Point%20of%20Sale%20(POS)/Screenshot%20-%202026-08-07T212305.672.png?width=655&height=307&name=Screenshot%20-%202026-08-07T212305.672.png) On the payment page, you can select the payment method that the client wants to use and click the "Confirm Payment" button to complete the transaction.  ![Screenshot - 2026-08-07T212346.767](https://support.pabau.com/hs-fs/hubfs/Point%20of%20Sale%20(POS)/Screenshot%20-%202026-08-07T212346.767.png?width=611&height=289&name=Screenshot%20-%202026-08-07T212346.767.png) Once the payment is confirmed, you will view all invoice details, where you can select the client name to direct you to their client card to view the voucher.  ![Screenshot - 2026-08-07T212446.200](https://support.pabau.com/hs-fs/hubfs/Point%20of%20Sale%20(POS)/Screenshot%20-%202026-08-07T212446.200.png?width=644&height=307&name=Screenshot%20-%202026-08-07T212446.200.png) #### **Step 3: Navigate to the Client Card** Once you access the client card, switch to the Gift Vouchers tab to view all vouchers the client has purchased. Pabau also categorizes vouchers into Active and Expired vouchers. ![Screenshot - 2026-08-07T212529.138](https://support.pabau.com/hs-fs/hubfs/Point%20of%20Sale%20(POS)/Screenshot%20-%202026-08-07T212529.138.png?width=640&height=293&name=Screenshot%20-%202026-08-07T212529.138.png) **NOTE: **To review how you can use a gift voucher to pay for an appointment, [please review this article.](https://support.pabau.com/en/pabau2/en/pabau2/how-to-use-a-gift-voucher-to-pay-for-an-appointment?hsLang=en) By following these steps, you can sell a gift voucher to a client from the checkout. --- ### How to Redeem Gift Vouchers  **NOTE**: You will have to enable the Gift Voucher feature on the client portal so clients can view their purchased vouchers. For more information on how to enable features for the client portal, [refer to this guide. ](https://support.pabau.com/en/pabau2/how-to-configure-the-functionality-of-the-client-portal?hsLang=en) Gift vouchers can be used toward appointments, services, and retail products, with redemption available directly at the point of sale. #### **How to Use a Gift Voucher to Pay for an Appointment** #### **Step 1: Navigate to Calendar** [Log in to your Pabau account](https://app.pabau.com/)using your login credentials and click on "[Calendar](http://app.pabau.com/calendar)" in the left sidebar menu. ![image-png-May-15-2026-07-15-34-2480-AM](https://support.pabau.com/hs-fs/hubfs/image-png-May-15-2026-07-15-34-2480-AM.png?width=670&height=387&name=image-png-May-15-2026-07-15-34-2480-AM.png) #### **Step 2: Access Appointment Checkout** Click on the specific appointment you want to check out, then select **"Checkout."** ![Screenshot - 2026-08-07T212903.623](https://support.pabau.com/hs-fs/hubfs/Point%20of%20Sale%20(POS)/Screenshot%20-%202026-08-07T212903.623.png?width=619&height=308&name=Screenshot%20-%202026-08-07T212903.623.png) #### **Step 3: Navigate through the Point of Sale** In the Point of Sale, click on "Continue" in the bottom right corner. Select "Vouchers" from the pre-paid payment methods. ![Screenshot - 2026-08-07T212958.243](https://support.pabau.com/hs-fs/hubfs/Point%20of%20Sale%20(POS)/Screenshot%20-%202026-08-07T212958.243.png?width=670&height=316&name=Screenshot%20-%202026-08-07T212958.243.png) **NOTE:** Vouchers will only be available if the client possesses a valid voucher. #### **Step 4: Redeem Voucher** On this step: - If the client has vouchers saved on their client card, select the voucher you’d like to redeem for the appointment. - If there are no vouchers on the client card, enter the voucher code manually in the **Voucher Code** field. Then, click the **Pay** button and confirm the transaction by selecting **Confirm Payment**. ![Screenshot - 2026-08-07T213113.207](https://support.pabau.com/hs-fs/hubfs/Point%20of%20Sale%20(POS)/Screenshot%20-%202026-08-07T213113.207.png?width=647&height=304&name=Screenshot%20-%202026-08-07T213113.207.png) The appointment has been successfully checked out using the selected voucher. Streamline your payment processes by effortlessly utilizing gift vouchers in Pabau. --- #### **How to Use a Gift Voucher to Pay for a Service/Product** #### **Step 1: Accessing the Point of Sale** To begin, [log into your Pabau account](https://app.pabau.com/) and navigate to the Point of Sale by clicking on the **"Create"** button located at the top of the screen. From the options provided, select **"Sale."** ![image-png-May-15-2026-09-56-17-0563-AM](https://support.pabau.com/hs-fs/hubfs/image-png-May-15-2026-09-56-17-0563-AM.png?width=670&height=313&name=image-png-May-15-2026-09-56-17-0563-AM.png) #### **Step 2: Select Client** On the right-hand side, find and select the client you want to sell the service to. ![Screenshot - 2026-08-07T213406.428](https://support.pabau.com/hs-fs/hubfs/Point%20of%20Sale%20(POS)/Screenshot%20-%202026-08-07T213406.428.png?width=660&height=298&name=Screenshot%20-%202026-08-07T213406.428.png) #### **Step 3: Select Service/Product** Next, on the left-hand menu, click **"Services."** Browse through the service categories and click on the service(s) you want to sell. You can also add Products from the **"Products"** section where all available products will be listed. ![Screenshot - 2026-08-07T213454.373](https://support.pabau.com/hs-fs/hubfs/Point%20of%20Sale%20(POS)/Screenshot%20-%202026-08-07T213454.373.png?width=638&height=303&name=Screenshot%20-%202026-08-07T213454.373.png) You can add multiple services, and they’ll appear in the client’s cart on the right-hand side of the screen. ![Screenshot - 2026-08-07T213535.396](https://support.pabau.com/hs-fs/hubfs/Point%20of%20Sale%20(POS)/Screenshot%20-%202026-08-07T213535.396.png?width=661&height=310&name=Screenshot%20-%202026-08-07T213535.396.png) #### **Step 4: Select Payment Method** On this step, if the client has a gift voucher purchased, you'll view the **"Gift Voucher"** as an available payment method. ![Screenshot - 2026-08-07T213610.081](https://support.pabau.com/hs-fs/hubfs/Point%20of%20Sale%20(POS)/Screenshot%20-%202026-08-07T213610.081.png?width=649&height=308&name=Screenshot%20-%202026-08-07T213610.081.png) Select from the available gift vouchers that the client wishes to pay with and click the **"Pay"** button. ![Screenshot - 2026-08-07T213654.341](https://support.pabau.com/hs-fs/hubfs/Point%20of%20Sale%20(POS)/Screenshot%20-%202026-08-07T213654.341.png?width=634&height=297&name=Screenshot%20-%202026-08-07T213654.341.png) #### **Step 4: Finalize Payment ** After you've chosen Gift Vouchers as the appropriate payment method, click **"Confirm Payment."** After completing the transaction, the invoice will be generated automatically and it will list the payment methods used. ![Screenshot - 2026-08-07T213800.310](https://support.pabau.com/hs-fs/hubfs/Point%20of%20Sale%20(POS)/Screenshot%20-%202026-08-07T213800.310.png?width=654&height=330&name=Screenshot%20-%202026-08-07T213800.310.png) You can find the invoice later by opening the client’s profile and going to **"Financials"** \> **"Invoices."** By following these steps, you can easily sell services or products to clients directly through the Point of Sale and pay using their Gift Vouchers. --- For [more guides](https://support.pabau.com/en/pabau2?hsLang=en), refer to related articles below, select additional guides, or use the search bar at the top of the page. 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