---
title: How to Insert a Client's Form Answers with Merge Tags
description: Use Form Answers merge tags to add a client’s latest or first answer from any form they filled in to an email from the client card.
---

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# How to Insert a Client's Form Answers with Merge Tags

Form Answers merge tags pull a client’s answers from the forms they have filled in (consent forms, questionnaires, treatment records) straight into an email. Use them to confirm what a client told you, such as their consent to photographs or their reason for treatment, without retyping it.

**Step 1: Open the Merge Tags Window**

1. From the client card, start an email to the client, for example with the **+** button ▸ **Communication** ▸ **Email**. Click in the message where the answer should go, then click **Merge tags** at the bottom of the composer.

![The email composer toolbar with the Merge tags button marked](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/490637916408-01-merge-tags-button.png)

*Merge tags sits in the composer toolbar*

**Step 2: Go to Form Answers**

1. Click **Form Answers** in the list of categories, just below **Form**. It lists every form this client has filled in, with one card per question.
2. Type in **Search answers across all forms…** to find a question, for example “photographs” or “weight”.
3. Or use the **All forms** menu to pick one form and search inside it.

![The Merge Tags window on Form Answers with the category, search box and form menu marked](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/490637916408-02-form-answers.png)

*Search every form, or pick one form to search inside it*

![The All forms menu listing the client’s forms with the number of fields in each](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/490637916408-03-forms-picker.png)

*The form menu shows how many questions each form has*

**NOTE:** Form Answers only appears when the client has filled in at least one form.

**Step 3: Choose the Latest or First Answer**

Click a question card (cards marked **Latest or first answer**). A window opens for that question.

1. **A recent answer** shows an example taken from a recent form, so you can see what kind of answer the tag will bring in.
2. Click **Latest answer** to use the client’s most recent answer. This is best for things that change, like weight, medication or allergies.
3. Click **First answer** to use the first answer they ever gave. This is best for a starting point you want to keep, like a baseline.

![The Insert window for a form question with A recent answer, Latest answer and First answer marked](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/490637916408-04-latest-or-first.png)

*Which answer should it use?*

The answer is added to your message. In an email from the client card, Pabau fills in this client’s own answer straight away and highlights it, so you can check it before you send.

**Step 4: Add a Whole Form at Once**

To include all of a client’s latest answers from one form, click **All Answers Latest** at the top of that form’s cards. It adds every question and the client’s latest answer to each one in a single step.

**TIP:** Form Answers also appear when you add merge tags in the form builder (the default value of a long-answer field) and when you build treatment-note macros. There, every form in your clinic is listed, and each client’s own answer fills in when the form or note is used.

**What's next?**

- [How Merge Tags Work in Pabau](https://support.pabau.com/en/pabau2/how-merge-tags-work-in-sms?hsLang=en)
- [Complete List of Pabau Merge Tags](https://support.pabau.com/en/pabau2/merge-tags-?hsLang=en)
- [How to Send an Email from the Client Card](https://support.pabau.com/en/pabau2/how-to-send-an-email-from-client-card-0?hsLang=en)
- [How to Add Merge Tags in Templates](https://support.pabau.com/en/pabau2/how-to-add-merge-tags-in-templates?hsLang=en)

---

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