---
title: How to Get Notified When a Client Buys in the Online Shop
description: Switch on the Online shop purchase staff notification by email, web or app, see what it says, which online shop sales send it and which team members receive it.
---

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# How to Get Notified When a Client Buys in the Online Shop

## In this article, we will show you how to switch on the Online shop purchase notification, so you know when a client buys a product in your online shop and it needs to be set aside or sent.

**NOTE:** Each team member chooses their own notifications. **Online shop purchase** is switched off to start with, so everyone who needs to know about shop orders should switch it on for themselves.

#### **Step 1: Open Your Notification Settings**

Click your avatar in the top right corner, choose **Account Settings**, then click **Notifications** on the left. Click the **Payments** tab, or type “shop” in **Search notifications…**.

![Account Settings with the Notifications section open and the Payments tab selected](https://support.pabau.com/hubfs/kb/online-shop-purchase-01-payments-tab.png)

*The Payments tab in your notification settings*

#### **Step 2: Switch On Online Shop Purchase**

Find **Online shop purchase** — “A client buys a product in your online shop, so it can be set aside or sent.” Switch on the channels you want:

- **Email** — an email to your address.
- **Web** — an alert in the bell at the top of Pabau.
- **App** — a push notification from the Pabau mobile app.

![The Online shop purchase row in the Payments section, with the Email and Web switches on](https://support.pabau.com/hubfs/kb/online-shop-purchase-02-row.png)

*Online shop purchase sits at the end of the Payments section*

**NOTE:** If a channel shows **Soon** instead of a switch, that channel isn’t available for this notification on your account yet.

#### **Step 3: Save Your Changes**

Click **Save Changes** at the top right. Nothing changes until you save.

#### **What Does the Notification Say?**

It names the client and every product they bought, each once with its quantity — for example, **Ana Lee bought 2 × Serum, 1 × SPF 50 in the online shop**. The email has the subject **Online shop purchase** and a **View in Pabau** button. Clicking the alert in the bell opens that invoice on the client card, so you can see exactly what was ordered.

#### **Which Purchases Send It?**

A paid sale from your online shop that contains at least one product. Packages and gift cards aren’t included — they have their own **Package purchased** and **Gift card purchased** notifications. Sales you take in the clinic through the Point of Sale don’t send it.

You still get **Payment received** for the same sale if you have that switched on; **Online shop purchase** comes on top, so you know there’s a product to prepare.

#### **Who Receives It?**

Team members with access to the location the sale was booked at (the location the stock is taken from). If the sale has no location, it goes to team members at the client’s location; if there is none, to the account owner and admins. Each person only receives it if they have switched it on.

#### **What’s Next?**

- [How to Set Up Staff Notifications](https://support.pabau.com/en/pabau2/how-to-set-up-staff-notifications?hsLang=en)
- [How to Design Your Online Store Pages](https://support.pabau.com/en/pabau2/how-to-design-your-online-store-pages?hsLang=en)

---

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    - [Canon Ultrasounds](https://support.pabau.com/en/pabau2/ultrasound-configuration-dicom-setup?hsLang=en#canon-ultrasounds)

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