---
title: How to Make Pabau Reminders Reply-Capable (SMS Sender Warning)
description: Make Pabau appointment reminders reply-capable by sending them from your two-way Engage SMS number.
---

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# How to Make Pabau Reminders Reply-Capable (SMS Sender Warning)

## Make Pabau appointment reminders reply-capable by sending them from your two-way Engage SMS number.

Appointment reminders are only half as useful if clients can't reply to them. When reminders go out from a send-only sender name, a client's "can we move it to 3pm?" goes nowhere. This guide explains how to send Pabau's reminders from your clinic's two-way Engage number, so replies land in your Engage inbox.

**NOTE:** Replies reach Engage for reminders sent to UK mobile numbers and to numbers in most European countries. Reminders to clients in other countries, including the US, Canada and Australia, are sent from a shared Pabau number, so replies to those can't reach your Engage inbox.

**The Problem: Send-Only Reminders**

Pabau reminders can be sent from a sender name, such as your clinic's name (3 to 11 characters). It looks clean, but a sender name can't receive replies, so anything the client texts back is lost.

**The Fix: Send Reminders From Your Two-Way Number**

Once your clinic has a two-way SMS number in Engage and it is set as your default SMS sender, Pabau sends your appointment reminders and other automatic texts from that full phone number to clients in the countries covered by the note above. Replies then land in your Engage inbox as normal conversations, where your team can rebook, confirm or answer, with the client's record one click away.

![The SMS channel settings in Engage, where your clinic’s two-way number and sender names are managed.](https://support.pabau.com/hubfs/engage-kb-v2/recon-channel-sms.png)

*Engage's SMS channel settings, where your two-way number is managed*

**Step 1: Get a Two-Way Number in Engage**

If your clinic doesn't have one yet, set it up first. See [How to Set Up Two-Way SMS in Engage](https://support.pabau.com/en/pabau2/how-to-set-up-two-way-sms-in-engage?hsLang=en).

**Step 2: Make It Your Default SMS Sender**

In Engage's SMS channel settings, set your two-way number as the default sender for Pabau's texts. Engage checks that the number belongs to your clinic before it is saved. If the SMS channel settings show a warning that reminders are not using your number yet, follow it: it points at exactly this situation.

**IMPORTANT:** A full phone number can only become your SMS sender through Engage. You can't type one in as a sender on the [Sender Addresses](https://support.pabau.com/en/pabau2/sender-address?hsLang=en) page, which only takes sender names of 3 to 11 characters.

**Step 3: Test It**

Send yourself a test reminder to your own mobile (a UK or European number, as explained in the note at the top) and reply to it. The reply should appear in the Engage inbox.

**TIP:** Reminder replies can be routed to the right teammate automatically, and CONFIRM replies can update the booking. See [Conversation Routing: Auto-Route Incoming Messages in Engage](https://support.pabau.com/en/pabau2/engage-conversation-routing?hsLang=en).

**What's next?**

- [How to Send and Receive SMS in Engage](https://support.pabau.com/en/pabau2/how-to-send-and-receive-sms-in-engage?hsLang=en)
- [Conversation Routing: Auto-Route Incoming Messages in Engage](https://support.pabau.com/en/pabau2/engage-conversation-routing?hsLang=en)
- [Sender Addresses](https://support.pabau.com/en/pabau2/sender-address?hsLang=en)

---

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- [Labels](https://support.pabau.com/en/pabau2/labels?hsLang=en#main-content)

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- [Engage](https://support.pabau.com/en/pabau2/engage?hsLang=en#main-content)

    - [Getting Started](https://support.pabau.com/en/pabau2/engage?hsLang=en#getting-started)
    - [Inbox & Conversations](https://support.pabau.com/en/pabau2/engage?hsLang=en#inbox-conversations)
    - [Clients & the Client Panel](https://support.pabau.com/en/pabau2/engage?hsLang=en#clients-the-client-panel)
    - [SMS](https://support.pabau.com/en/pabau2/engage?hsLang=en#sms)
    - [Phone Calls](https://support.pabau.com/en/pabau2/engage?hsLang=en#phone-calls)
    - [Porting Your Numbers](https://support.pabau.com/en/pabau2/engage?hsLang=en#porting-your-numbers)
    - [WhatsApp](https://support.pabau.com/en/pabau2/engage?hsLang=en#whatsapp)
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    - [Fax](https://support.pabau.com/en/pabau2/engage?hsLang=en#fax)
    - [Facebook & Instagram](https://support.pabau.com/en/pabau2/engage?hsLang=en#facebook-instagram)
    - [Routing & Automation](https://support.pabau.com/en/pabau2/engage?hsLang=en#routing-automation)
    - [Billing & Usage](https://support.pabau.com/en/pabau2/engage?hsLang=en#billing-usage)
- [Insurance Billing](https://support.pabau.com/en/pabau2/insurance-billing?hsLang=en#main-content)

    - [Insurance Billing (UK)](https://support.pabau.com/en/pabau2/insurance-billing?hsLang=en#insurance-billing-uk)
    - [Insurance Billing (US)](https://support.pabau.com/en/pabau2/insurance-billing?hsLang=en#insurance-billing-us)
    - [Insurance Billing (Australia)](https://support.pabau.com/en/pabau2/insurance-billing?hsLang=en#insurance-billing-australia)
    - [US Insurance Billing Additional Resources](https://support.pabau.com/en/pabau2/insurance-billing?hsLang=en#us-insurance-billing-additional-resources)
- [New Client Card](https://support.pabau.com/en/pabau2/new-client-card?hsLang=en)
- [Data Hub](https://support.pabau.com/en/pabau2/data-hub?hsLang=en)

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