---
title: How to Take Deposits Only for Online Bookings
description: Set your deposit policy and service deposits to apply to online bookings only, so clients pay when they book online but not when your team books.
---

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# How to Take Deposits Only for Online Bookings

## In this article, we'll explain how to require deposits for online bookings only, so clients aren't asked for a deposit when you book them manually.

**NOTE:** This guide covers the new Online Bookings and Client Portal, which are being rolled out to clinics in phases. If your screens look different, your account may still be on the classic version — message us via the in-app chat and we will help.

A deposit can be taken for **all bookings** or for **online bookings** only. With all bookings, your team is also asked for a deposit when they book a client in the calendar. In this article, you will learn how to take deposits only when clients book online.

The setting is in two places. If you use a default deposit policy, change it in **Setup → Policies**. If some services have their own deposit, change those services too.

**NOTE:** Deposits are taken online only when you have online payments set up. See [Part 4: Take Payments and Deposits Online](https://support.pabau.com/en/pabau2/new-online-bookings-part-4-take-payments-and-deposits-online?hsLang=en) for how your booking page works out what to take.

**Step 1: Set Your Default Deposit Policy to Online Bookings**

1. Go to **Setup** and, under **Financials**, click **Policies**. Next to **Payment Policy & Deposits**, click **Configure**.

![Configure Payment Policy & Deposits](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/obc-2026/425607643335-01-policies.png)

*Setup → Policies → Payment Policy & Deposits → Configure*

1. Under **Apply to**, choose **Online bookings** — *Only appointments booked through the client portal will require a deposit.*
2. Make sure the policy is switched to **Active** at the top right.

![Apply to: Online bookings, and the Active switch](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/obc-2026/425607643335-02-apply-to.png)

*Choose Online bookings and switch the policy to Active*

1. Click **Save policy**.

![Click Save policy](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/obc-2026/425607643335-03-save.png)

*Click Save policy*

**Step 2: Update Services With Their Own Deposit**

A service with its own deposit uses its own **Apply to** setting instead of the default policy.

1. Go to **Setup → Services** and click the service.
2. Open the **Pricing** tab. Under **Deposits & online payments**, click **Change** (or **Show settings**).
3. Under **Apply to**, choose **Online Bookings**, then click **Save**.

![Apply to: Online Bookings on a service](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/obc-2026/425607643335-04-service-apply-to.png)

*A service's own deposit: Apply to → Online Bookings*

Repeat for each service that has its own deposit. Services set to **Defined by company policy** follow your default policy from Step 1.

**What Changes**

- Clients booking on your booking page still pay the deposit.
- When your team books a client in the calendar or over the phone, no deposit is requested.

**TIP:** Want a deposit for everyone, wherever they book? Choose **All bookings** (or **All** on a service) instead.

**What's next?**

To see how deposits, payment options and card-on-file work on the booking page, read [Part 4: Take Payments and Deposits Online](https://support.pabau.com/en/pabau2/new-online-bookings-part-4-take-payments-and-deposits-online?hsLang=en).

Questions? Reach us any time via the in-app chat — we’re happy to help.

---

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