--- title: How to Download and Share Photos From the Client Card (New Client Card) description: Download client photos one at a time or in bulk, and share photos or whole albums securely from the New Client Card, including to the client portal. --- [Skip to content](https://support.pabau.com/en/pabau2/how-to-download-and-share-photos-from-the-client-card-0#main-content) [![pabau logo white](https://support.pabau.com/hubfs/pabau%20logo%20white.svg)](https://support.pabau.com/en/pabau2?hsLang=en) Open main navigation Close main navigation - [Get Support](https://pabau.com/support-center/) [Get Support](https://pabau.com/support-center/) Pabau Knowledge Base - There are no suggestions because the search field is empty. 1. [Pabau Knowledge Base](https://support.pabau.com/en/pabau2?hsLang=en) 2. [New Client Card](https://support.pabau.com/en/pabau2/new-client-card?hsLang=en) # How to Download and Share Photos From the Client Card (New Client Card) ## This article explains how you can download and share photos in the client card. **Table of Contents** [1. How to Download Photos From the Client Card](https://support.pabau.com/en/pabau2/how-to-download-and-share-photos-from-the-client-card-0#how-to-download-photos-from-the-client-card)       [1.1. How to Download Photos in Bulk](https://support.pabau.com/en/pabau2/how-to-download-and-share-photos-from-the-client-card-0#how-to-download-photos-in-bulk)  [2. How to Share Photos From the Client Card](https://support.pabau.com/en/pabau2/how-to-download-and-share-photos-from-the-client-card-0#how-to-share-photos-from-the-client-card)        [2.1. How to Share Photos in Bulk](https://support.pabau.com/en/pabau2/how-to-download-and-share-photos-from-the-client-card-0#how-to-share-photos-in-bulk) --- ### How to Download Photos From the Client Card **Step 1: Navigate to the Client Card** Start by [logging in to your Pabau account](http://app.pabau.com). Then, use the search bar at the top of the screen to find the client — type at least three letters of their name and select them from the results to open their client card. ![image-png-May-14-2026-01-49-45-7830-PM](https://support.pabau.com/hs-fs/hubfs/image-png-May-14-2026-01-49-45-7830-PM.png?width=670&height=289&name=image-png-May-14-2026-01-49-45-7830-PM.png) **Step 2: Open the Photos Tab** In the navigation bar of the client card, click **EMR** (labelled **Chart** on some accounts). This opens the EMR overview — select **Photos** to view all uploaded photos. ![Photos section opened from the EMR overview in the new client card](https://support.pabau.com/hs-fs/hubfs/image-png-Jul-28-2026-09-18-46-6401-AM.png?width=600&height=330&name=image-png-Jul-28-2026-09-18-46-6401-AM.png) **Step 3: Select Photo** Click the photo you want to download to open it in full screen. **Step 4: Download Photo** With the photo open in full screen, you’ll see a tool rail on the right-hand edge of the screen with zoom, rotate, and download controls. Click the download icon to save the photo to your device. ![Tool rail on the right-hand edge of the photo viewer with the download control](https://support.pabau.com/hs-fs/hubfs/image-png-Jul-30-2026-11-13-51-7341-AM.png?width=670&height=312&name=image-png-Jul-30-2026-11-13-51-7341-AM.png) **TIP:** You can also download a photo without opening it. Hover over it in the gallery, click the three-dot menu in its top-right corner, and choose **Download** — or **Download (High Quality)** if your account has Care Plus. --- ### How to Download Photos in Bulk **Step 1: Access Client Photos** Once you’re in the client card, click **EMR** (or **Chart**) and select **Photos** to see all the uploaded client images. If you’ve created albums, switch to the **Albums** view and open the album containing the photos you want to download. ![The EMR tab and the Albums view of the Photos tab on the client card](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/445396640997-05-photos-tabs.png) *Open EMR, then Photos, and switch to Albums if you need to* **NOTE:** As well as any albums you’ve created, the Albums view groups the client’s photos by the month they were taken, so you can open a month like an album. **Step 2: Select Photos** To download photos in bulk, hover over each photo and tick the checkbox that appears in its bottom-left corner. ![A photo in the Photos tab with its selection checkbox ticked in the bottom-left corner](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/445396640997-06-select-photo.png) *Tick the checkbox on each photo you want* **Step 3: Download Photos** Once you’ve selected the photos, a selection bar appears at the bottom of the screen showing how many photos are selected. Click **Download** to save them to your device. One photo saves as a single file; two or more save together in one zip file. ![The selection bar at the bottom of the Photos tab with Download marked](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/445396640997-07-download-bar.png) *Download the selected photos* By following these steps, you can download photos from the client card in bulk. --- ### How to Share Photos From the Client Card Photos are shared through Pabau's secure share: the client, or someone linked to them, gets an encrypted link that expires after one month, and you choose whether the photo also appears in the client's portal. **Step 1: Navigate to the Client Card** Start by [logging in to your Pabau account](http://app.pabau.com). Then, use the search bar at the top of the screen to find the client — type at least three letters of their name and select them from the results to open their client card. ![image-png-May-14-2026-01-49-45-7830-PM](https://support.pabau.com/hs-fs/hubfs/image-png-May-14-2026-01-49-45-7830-PM.png?width=670&height=289&name=image-png-May-14-2026-01-49-45-7830-PM.png) **Step 2: Open the Photos Tab** In the navigation bar of the client card, click **EMR** (labelled **Chart** on some accounts), then select **Photos**. ![Photos tile on the EMR overview of the client card](https://support.pabau.com/hubfs/image-png-Jul-28-2026-09-18-46-6401-AM.png) **Step 3: Open the Share Window** You can start a share from the gallery or from the full-screen viewer: 1. In the gallery, hover over the photo and click the **⋮** menu in its top-right corner. 2. Choose **Share**. ![A photo's menu in the Photos tab with Share marked](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/445396640997-01-photo-menu.png) *Share in a photo's menu* Or click the photo to open it full screen and click **Share** at the top right. ![The Share button at the top right of the full-screen photo viewer](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/445396640997-03-viewer-share.png) *Share from the full-screen viewer* **Step 4: Share the Photo Securely** The **Share Photos** window opens with your photo selected. It works the same way as sharing a document (see [How to Share Documents Securely from the Client Card](https://support.pabau.com/en/pabau2/how-to-share-documents-securely-from-the-client-card-0?hsLang=en)): - **Share with**: choose the client or a contact linked to them. - **Sharing these photos**: add more from the recent photos below it, or remove one with its **×**. - **Also share via SMS**: texts the link as well as emailing it. - **Password protect**: puts an access PIN, valid for 30 days, in the email. - **Share on client portal**: see below. - **Write a comment for the email**: adds your own message. Click **Share Securely** to send it, or **Close** to leave without sending anything. **Share history** at the top right shows what's been shared and when it was opened. ![The Share Photos window with Share on client portal marked](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/445396640997-02-share-photos.png) *The Share Photos window* **NOTE:** **Share on client portal** is on by default. With it on, the photo also appears on the **Photos** page of the client's portal. Sharing a photo with it switched off takes the photo off the portal, so this is also how you remove a photo you published earlier. **Copy a link instead:** under **Share the link yourself**, Pabau prepares a secure link for every photo in the share. Click **Copy link** next to a photo (or **Copy all** links when the share holds several photos) and send it your own way; nothing is emailed or texted. Anyone with the link can open that photo until it expires after one month, and these links are not PIN protected. **TIP:** To email a photo instead, choose **Attach to email** in the photo's menu. In the email window, switch on **Securely share via the portal as well** to put the photo in the client's portal at the same time. --- ### How to Share Photos in Bulk **Step 1: Access Client Photos** Once you’re in the client card, click **EMR** (or **Chart**) and select **Photos**. If you’ve created albums, switch to the **Albums** view and open the album containing the photos you want to share. **Step 2: Select Photos and Click Share** 1. Hover over each photo and tick the checkbox that appears in its bottom-left corner. 2. In the selection bar at the bottom of the screen, click **Share**. ![The selection bar at the bottom of the Photos tab with Share marked](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/445396640997-04-bulk-share.png) *Share several selected photos at once* The same **Share Photos** window opens with every selected photo in it. Choose the recipient and options as above, then click **Share Securely**. **TIP:** To share a whole album, open the album's **⋮** menu and choose **Share album**, or click **Share album** inside the open album. **What's next?** - [How to Share Documents Securely from the Client Card (New Client Card)](https://support.pabau.com/en/pabau2/how-to-share-documents-securely-from-the-client-card-0?hsLang=en) - [How to Compare Before and After Photos in the Client Card (New Client Card)](https://support.pabau.com/en/pabau2/how-to-compare-before-and-after-photos-in-the-client-card-0?hsLang=en) --- Was this guide helpful? 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