--- title: How to Confirm Your Appointment via Email or SMS description: Online bookings are confirmed straight away. See your confirmation email and calendar invite, and confirm from a reminder if your clinic asks. --- [Skip to content](https://support.pabau.com/en/pabau2/how-to-confirm-your-appointment-via-email-or-sms#main-content) [![pabau logo white](https://support.pabau.com/hubfs/pabau%20logo%20white.svg)](https://support.pabau.com/en/pabau2?hsLang=en) Open main navigation Close main navigation - [Get Support](https://pabau.com/support-center/) [Get Support](https://pabau.com/support-center/) Pabau Knowledge Base - There are no suggestions because the search field is empty. 1. [Pabau Knowledge Base](https://support.pabau.com/en/pabau2?hsLang=en) 2. [For Patients: How-to Guides](https://support.pabau.com/en/pabau2/for-patients-how-to-guides?hsLang=en) 3. [Appointments](https://support.pabau.com/en/pabau2/for-patients-how-to-guides?hsLang=en#appointments) # How to Confirm Your Appointment via Email or SMS ## In this article, we’ll guide you through the steps to confirm your appointment at the clinic via email or SMS. **NOTE:** Your clinic decides which options you see, so some of the steps below may look slightly different or be skipped. When you book online, your appointment is confirmed straight away — you don’t need to do anything else. In this article, you will learn what confirmation you receive, how to add the appointment to your calendar, and how to confirm you are coming if your clinic asks you to in a reminder. **Step 1: Check Your Booking Confirmation** As soon as you finish booking, you will see **You’re booked in** with your date, time, provider and booking reference. A confirmation email is sent to the address shown. 1. Click **Add to calendar** to save the appointment in your calendar. ![Your booking is confirmed and a confirmation email is on its way](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/obc-2026/250995164403-01-booked-in.png) *Your booking is confirmed and a confirmation email is on its way* The confirmation email includes your appointment details, with buttons to **Manage your booking**, **Add to calendar** and **Get directions**. It also has a calendar invite attached, so you can add the appointment to most calendar apps in one tap. **NOTE:** Can’t find the email? Check your spam, junk or promotions folder. You can always see your appointments in your client portal. **Step 2: Confirm You’re Coming From a Reminder** Many clinics send a reminder before your appointment, by email, text message (SMS) or both. If your clinic asks you to confirm: 1. Tap the confirm link in the reminder email. Your appointment opens in your client portal and your confirmation is sent to the clinic automatically — there is nothing else to click. Check the date, time and provider. 2. Can’t make it after all? Use **Reschedule** or **Cancel appointment** on the same page, if your clinic allows it. ![The appointment opened from a reminder link](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/obc-2026/250995164403-02-appointment-mobile.png) *The appointment opened from a reminder link* If the reminder is a text message, follow the instructions in the message, for example tap the link it contains. If you are not sure how to confirm, contact your clinic. **IMPORTANT:** Your clinic decides whether reminders are sent, how and when, and whether they ask you to confirm. If you didn’t get a reminder, your booking is still confirmed. **What's next?** - [How to Reschedule Your Appointment](https://support.pabau.com/en/pabau2/how-to-reschedule-my-appointment?hsLang=en) - [How to Cancel Your Appointment](https://support.pabau.com/en/pabau2/how-to-cancel-your-appointment?hsLang=en) - [Client Portal Help Guide (for Patients)](https://support.pabau.com/en/pabau2/client-portal-help-guide-for-patients?hsLang=en) Questions? Contact your clinic directly — they will be happy to help. --- Was this guide helpful? Let us know by voting below - your feedback helps us write clearer articles. For **[more guides](https://support.pabau.com/en/pabau2?hsLang=en)**, browse the related articles below or use the search bar at the top of the page. 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