--- title: How to Configure Your Feedback Visibility Settings description: This article explains how you can control how long clients are able to rate your appointments in Pabau, helping you prevent outdated or irrelevant feedback from appearing in your reviews. --- [Skip to content](https://support.pabau.com/en/pabau2/how-to-configure-your-feedback-visibility-settings#main-content) [![pabau logo white](https://support.pabau.com/hubfs/pabau%20logo%20white.svg)](https://support.pabau.com/en/pabau2?hsLang=en) Open main navigation Close main navigation - [Get Support](https://pabau.com/support-center/) [Get Support](https://pabau.com/support-center/) Pabau Knowledge Base - There are no suggestions because the search field is empty. 1. [Pabau Knowledge Base](https://support.pabau.com/en/pabau2?hsLang=en) 2. [Marketing](https://support.pabau.com/en/pabau2/marketing?hsLang=en) 3. [Reviews](https://support.pabau.com/en/pabau2/marketing?hsLang=en#reviews) # How to Configure Your Feedback Visibility Settings ## This article explains how you can control how long clients are able to rate your appointments in Pabau, helping you prevent outdated or irrelevant feedback from appearing in your reviews. The feedback visibility window controls how long a client can rate an appointment after it has taken place. It decides how long the **Rate** button stays available to them in the client portal. #### Step 1: Navigate to Feedback Survey Settings [Log in to your Pabau account](https://app.pabau.com/) and in the left sidebar menu, click on **Marketing**, then click on **"[Reviews](https://app.pabau.com/marketing/reviews)."** Click the **Settings** button in the top right corner of the Reviews page. Alternatively, navigate to [Setup](https://app.pabau.com/setup) and click on **"[Feedback Survey](https://app.pabau.com/setup/reviews-config)"** under **Marketing and Communication**. ![The Feedback Survey Builder step](https://support.pabau.com/hubfs/kb/13-wizard-builder.png) *The Feedback Survey Builder step* #### Step 2: Locate the Feedback Settings Section On the **Builder** step, scroll down to **Feedback Settings**. ![Feedback Settings and Notifications on the Builder step](https://support.pabau.com/hubfs/kb/14-wizard-feedback-settings.png) *Feedback Settings and Notifications on the Builder step* #### Step 3: Configure the Visibility Period Click the **Allow clients to rate appointments for:** dropdown and choose how long the **Rate** button should remain visible after an appointment. The options are: - **Indefinitely** - **30 days** - **60 days** - **90 days** - **180 days** - **1 year** **NOTE:** **Indefinitely** is the default and places no restriction on rating past appointments. Any other option is measured from the appointment's end date - for example, with **30 days** selected, the **Rate** button no longer appears for appointments that finished more than 30 days ago. #### Step 4: Save Your Settings Click **Next Step** to continue to the **Questions** step, then click **Save Settings** in the bottom right corner to apply your changes. **IMPORTANT:** The **Save Settings** button lives on the **Questions** step, not on **Builder**. If you leave the page from the Builder step without continuing, your change is not saved. With the visibility window configured, you collect feedback while the appointment is still fresh in the client's mind. --- #### What's next? - [Customizing the Feedback Survey Builder](https://support.pabau.com/en/pabau2/customizing-the-feedback-survey-builder?hsLang=en) - [Customizing the Feedback Survey Questions Section](https://support.pabau.com/en/pabau2/customizing-the-feedback-survey-questions-section?hsLang=en) - [Overview of Reviews](https://support.pabau.com/en/pabau2/overview-of-reviews?hsLang=en) --- Was this guide helpful? Let us know by voting below - your feedback helps us write clearer articles. For [more guides](https://support.pabau.com/en/pabau2?hsLang=en), browse the related articles below or use the search bar at the top of the page. 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