--- title: How to Cancel Your Appointment description: Cancel an appointment from your client portal in two clicks, and find out what happens if you cancel inside your clinic’s notice period. --- [Skip to content](https://support.pabau.com/en/pabau2/how-to-cancel-your-appointment#main-content) [![pabau logo white](https://support.pabau.com/hubfs/pabau%20logo%20white.svg)](https://support.pabau.com/en/pabau2?hsLang=en) Open main navigation Close main navigation - [Get Support](https://pabau.com/support-center/) [Get Support](https://pabau.com/support-center/) Pabau Knowledge Base - There are no suggestions because the search field is empty. 1. [Pabau Knowledge Base](https://support.pabau.com/en/pabau2?hsLang=en) 2. [For Patients: How-to Guides](https://support.pabau.com/en/pabau2/for-patients-how-to-guides?hsLang=en) 3. [Appointments](https://support.pabau.com/en/pabau2/for-patients-how-to-guides?hsLang=en#appointments) # How to Cancel Your Appointment ## In this guide, we’ll walk you through the steps to easily cancel your appointment through the Client Portal, if needed. **NOTE:** Your clinic decides which options you see, so some of the steps below may look slightly different or be skipped. In this article, you will learn how to cancel an appointment yourself from your client portal, and what happens if you cancel close to the appointment time. **Step 1: Open Your Appointment** Sign in to your clinic’s booking page (see [How to Log In to the Client Portal](https://support.pabau.com/en/pabau2/how-to-login-to-the-client-portal?hsLang=en)), click your name at the top right and choose **My appointments**. Then: 1. Make sure **Appointments** is selected in the menu on the left. 2. Click the appointment you want to cancel. Your upcoming appointments are listed first. ![Open Appointments and click the appointment](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/obc-2026/250985526479-01-appointments-list.png) *Open Appointments and click the appointment* **Step 2: Cancel the Appointment** 1. Click **Cancel appointment**. ![Click Cancel appointment](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/obc-2026/250985526479-02-cancel-button.png) *Click Cancel appointment* You are asked: **Cancel this appointment? This can’t be undone.** 1. Click **Yes, cancel** to cancel it, or **Keep it** if you have changed your mind. ![Click Yes, cancel to confirm](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/obc-2026/250985526479-03-confirm-cancel.png) *Click Yes, cancel to confirm* The appointment is now marked **CANCELLED**. ![The appointment is marked as cancelled](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/obc-2026/250985526479-04-cancelled.png) *The appointment is marked as cancelled* **IMPORTANT:** Your clinic may charge a fee if you cancel late. If you are inside the clinic’s cancellation notice period, for example 24 hours, the amount is shown before you confirm and is charged to your saved card. If the fee cannot be taken online, you will see a message asking you to call the clinic instead. You can read the clinic’s policy under **Venue policies** when you book. **NOTE:** Don’t see **Cancel appointment**? Your clinic may handle cancellations itself, or the appointment may already have taken place. Contact the clinic directly to cancel. **TIP:** If your clinic’s reminder email includes a link to cancel, it opens this same confirmation in your portal. Want a different time instead? See [How to Reschedule Your Appointment](https://support.pabau.com/en/pabau2/how-to-reschedule-my-appointment?hsLang=en). **What's next?** - [How to Reschedule Your Appointment](https://support.pabau.com/en/pabau2/how-to-reschedule-my-appointment?hsLang=en) - [How to Book an Appointment via Online Bookings](https://support.pabau.com/en/pabau2/how-to-book-an-appointment-via-the-client-portal?hsLang=en) - [Client Portal Help Guide (for Patients)](https://support.pabau.com/en/pabau2/client-portal-help-guide-for-patients?hsLang=en) Questions? Contact your clinic directly — they will be happy to help. --- Was this guide helpful? Let us know by voting below - your feedback helps us write clearer articles. 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