---
title: How to Book a Client from the Waitlist
description: In this guide, we’ll show you how to quickly book a client from the waitlist when an appointment becomes available. This process helps you efficiently fill last-minute cancellations and ensure your schedule stays full.
---

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# How to Book a Client from the Waitlist

## In this guide, we’ll show you how to quickly book a client from the waitlist when an appointment becomes available. This process helps you efficiently fill last-minute cancellations and ensure your schedule stays full.

#### Step 1: Navigate to Calendar

[Log into your Pabau account](https://app.pabau.com/) and navigate to the [Calendar](https://app.pabau.com/calendar) where you manage your appointments. 

![image-png-May-13-2026-01-06-02-2238-PM](https://support.pabau.com/hs-fs/hubfs/image-png-May-13-2026-01-06-02-2238-PM.png?width=670&height=339&name=image-png-May-13-2026-01-06-02-2238-PM.png)

#### Step 2: Check for Available Slots

When an appointment is cancelled, the system will automatically check the waitlist to see if any clients are waiting for that same timeslot. If a match is found, the Waitlist button will display a number indicating how many clients are waiting for that specific time.

Additionally, a notification will appear next to the waitlist entry saying “Opening Available” to alert you to the new available slot.

![waitlist 5](https://support.pabau.com/hs-fs/hubfs/Calendar%20category/waitlist%205.png?width=313&height=381&name=waitlist%205.png)

**NOTE:** In addition to manually booking clients, you can also send them a message in one click to inform them that a slot has opened up by following the steps in [this article.](https://support.pabau.com/en/pabau2/how-to-send-waitlist-notifications-for-self-booking?hs_preview=wvyOIBtY-214718750915&hsLang=en)

#### Step 3: Book an Appointment with the Client

In the waitlist modal, you’ll see a calendar icon next to the “Opening Available” notification. Click on this icon, and you’ll be redirected to the calendar.

![wailist 7](https://support.pabau.com/hs-fs/hubfs/Calendar%20category/wailist%207.png?width=342&height=380&name=wailist%207.png)

**Note:** Before finalizing the booking, we recommend reaching out to the client to confirm their interest in the service. This helps avoid booking an appointment if they have since changed their mind.

#### Step 4: Choose an Available Time Slot

Once redirected to the calendar, choose the matching date and time for the client. Then, add the service, set the duration, and fill in any other necessary details. After completing the information, proceed with booking the appointment for the client.

![waitlist 8](https://support.pabau.com/hs-fs/hubfs/Calendar%20category/waitlist%208.png?width=578&height=399&name=waitlist%208.png)

Once the appointment is booked, the client will receive your default email/or SMS confirmation, which you can customize by following [these steps.](https://support.pabau.com/en/pabau2/client-notifications?hsLang=en)

Now that you know how to book a client from the waitlist, you can easily manage your appointments and ensure a smooth scheduling process.

---

For [more guides](https://support.pabau.com/en/pabau2?hsLang=en), refer to related articles below, select additional guides, or use the search bar at the top of the page. These guides will help you get the most out of your Pabau account.

Additionally, to help you fully utilize and understand your Pabau account, we recommend exploring additional guides and resources offered at the [Pabau Academy](http://academy.pabau.com/courses). It offers in-depth video tutorials and lessons, offering a holistic learning experience that can equip you with the essential skills for achieving success with Pabau. 

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