Step 1: Navigate to Your Online Booking Portal
Access your online booking portal by navigating to the Setup page. Then, select the Online Bookings tab in the Services section.
At the top right corner of the Online Booking page, you’ll see your unique booking portal link. Click on it to access your client-facing booking site.
Step 2: Select the 'Classes' Option
In the booking portal, you’ll see a 'Classes' tab next to options like Gift Vouchers, Packages, and Memberships. Click on Classes to continue.
Step 3: Choose a Class
All available classes will be listed. Clients can select the desired class and click the Next button in the bottom right corner to proceed.
Step 4: Select a Location (For Multi-Location Clinics)
If your clinic operates in multiple locations and you’ve enabled this step during the customization of your online bookings, clients will now select their preferred location.
NOTE: If you’d like to learn how to customize your online booking flow, refer to this article.
Step 5: Select an Employee
If the employee selection step is enabled, clients can choose their preferred staff member for the class.
Step 6: Select Date & Time
Clients will now view your calendar and choose from the available time slots to book the class.
Available class sessions are displayed based on what has been pre-scheduled in your Pabau calendar. Unlike regular appointments, the same time slot can appear multiple times — once for each remaining space in the class.
For example, if a class at 9:00 AM has a maximum of 5 participants and 2 have already booked, the 9:00 AM slot will appear 3 times, reflecting the 3 remaining spaces. Once the class is full, the slot will no longer appear.
NOTE: If a client has already created a Connect account and is logged in, they will proceed to the next step; if not, they will need to register first.
To find out how clients can register in the Online Booking portal, refer to this article.
Step 7: Select Payment Method
If payment is required, clients will see the payment screen. They can view the total amount, select a payment method, enter their payment details, and click Confirm Payment to complete the booking.
Step 8: Booking Confirmed
After confirming the payment, clients will see a Booking Confirmed screen showing the class details, including date, time, and location. They will also receive a confirmation via email or SMS, depending on your settings.
NOTE: To learn how to set up confirmations, refer to this article.
By following these steps, clients can book classes from your Online Booking portal.
For more guides, refer to related articles below, select additional guides, or use the search bar at the top of the page. These guides will help you get the most out of your Pabau account.
Additionally, to help you fully utilize and understand your Pabau account, we recommend exploring additional guides and resources offered at the Pabau Academy. It offers in-depth video tutorials and lessons, offering a holistic learning experience that can equip you with the essential skills for achieving success with Pabau.