---
title: How to Attach Forms and Messages to a Service
description: Learn how to attach precare messages, forms, and aftercare messages to a service in Pabau, so they're automatically sent or required whenever that service is booked.
---

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# How to Attach Forms and Messages to a Service

## In this article, you'll learn how to attach precare messages, forms, and aftercare messages to a service, so they're automatically sent or required whenever that service is booked.

Step 1: Navigate to Setup

Start by [logging into your Pabau account](http://app.pabau.com) using your login credentials. In the left-hand sidebar, click **Setup**.

![](https://support.pabau.com/hs-fs/hubfs/image-png-Aug-14-2026-07-26-59-9255-AM.png?width=670&height=248&name=image-png-Aug-14-2026-07-26-59-9255-AM.png)

#### Step 2: Open Services

On the Setup page, select the **Catalogue** category from the row of setting groups along the top, then click **Services.**

![](https://support.pabau.com/hs-fs/hubfs/image-png-Aug-14-2026-07-27-44-2893-AM.png?width=621&height=287&name=image-png-Aug-14-2026-07-27-44-2893-AM.png)

#### Step 3: Select the Service

On the Services page, find and click the service you want to configure.

![](https://support.pabau.com/hs-fs/hubfs/image-png-Aug-14-2026-07-29-34-7646-AM.png?width=663&height=324&name=image-png-Aug-14-2026-07-29-34-7646-AM.png)

#### Step 4: Open the Forms Tab

In the **Edit Service** window, click the **Forms** tab. The badge next to it shows how many items are already configured.

![](https://support.pabau.com/hs-fs/hubfs/image-png-Aug-14-2026-07-30-25-5866-AM.png?width=670&height=317&name=image-png-Aug-14-2026-07-30-25-5866-AM.png)

This tab has three sections:

- **Precare** - messages sent to the client once this service has been booked (e.g. an SMS appointment reminder). Click **+ Add** to attach a new message, and set its timing (e.g. On booking).
- **Forms** - the forms that need to be completed for this service (e.g. a consent form). Click **+ Add** to attach a form, and use **Learn more** for further guidance on form settings. Each form shows its name, type, and status (e.g. Active).
- **Aftercare** - messages sent after the service has been checked out, or the appointment marked as complete.

Use the ⋮ menu next to any attached message or form to manage it.

#### **Why does the Aftercare picker say “No forms found.”?**

When you click **+ Add** under **Aftercare**, the **Add aftercare** window has three tabs, and it always opens on the first one. **“No forms found.”** only means the tab you are on has nothing that matches. It doesn’t mean your aftercare template is missing.

- **Aftercare packs** (the tab it opens on): lists only your clinic’s own aftercare packs. If your clinic hasn’t created any packs, this tab is empty.
- **Email**: lists your clinic’s email templates (precare emails are left out). An aftercare email you created yourself appears here. Up to 50 are listed at once, so type part of the name into **Search templates** to find it.
- **Pabau library**: lists ready-made aftercare emails from the Pabau library. When you pick one, it is added to your clinic’s templates and linked to the service.

Check the other two tabs and search by name, for example the treatment name. Once you’ve found the template, choose when it should be sent (for example **Immediately after**) and add it.

**NOTE:** Consent forms and questionnaires are linked in the **Forms** section, not under **Aftercare**. The **Aftercare** section only links packs and emails.

#### Step 5: Save Your Changes

Once you've configured the Precare, Forms, and Aftercare sections, click **Save** in the top-right corner.

By following these steps, you can make sure the right messages and forms automatically go out or are required whenever a client books a specific service in Pabau.

---

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