How to Add a Client to the Waitlist

In this guide, we'll show you how to add a client to the Pabau waitlist, helping you manage cancellations and fill schedule gaps by allowing clients to wait for their preferred time slots.

Step 1: Navigate to Calendar

Log into your Pabau account and navigate to the Calendar where you manage your appointments. 

Step 2: Access the Waitlist Feature 

Once you open Calendar, click the "Waitlist" button in the top-left corner. A window will then appear on the right-hand side of your screen to access the waitlist feature.

Step 3: Add a Client to the Waitlist 

In the new window, click the "Add to Waitlist" button. This will open an appointment menu where you need to enter the client’s details:

Client Name – Type the client's name.

Service – Select the service the client is requesting.

Preferred Staff Member – Choose the staff member the client prefers (if applicable).

Availability – Specify the client’s preferred time and availability.

Remove After Time – Set the time when the client will automatically be removed from the waitlist if the appointment is not booked in time.

Step 4: Save the Changes
Once all the details are entered, click on "Add to Waitlist" at the bottom-right corner to save the changes and add the client to your waitlist.

Now that you know how to add a client to the waitlist, you can easily manage cancellations and keep your schedule full, ensuring better productivity and client satisfaction.