--- title: How Membership Benefits Work When Members Book Online description: How covered treatments, waived deposits and membership credits work when signed-in members book on your new booking page, and which settings control them. --- [Skip to content](https://support.pabau.com/en/pabau2/how-membership-benefits-work-when-members-book-online#main-content) [![pabau logo white](https://support.pabau.com/hubfs/pabau%20logo%20white.svg)](https://support.pabau.com/en/pabau2?hsLang=en) Open main navigation Close main navigation - [Get Support](https://pabau.com/support-center/) [Get Support](https://pabau.com/support-center/) Pabau Knowledge Base - There are no suggestions because the search field is empty. 1. [Pabau Knowledge Base](https://support.pabau.com/en/pabau2?hsLang=en) 2. [Online Bookings](https://support.pabau.com/en/pabau2/online-bookings?hsLang=en) 3. [New Online Bookings](https://support.pabau.com/en/pabau2/online-bookings?hsLang=en#new-online-bookings) # How Membership Benefits Work When Members Book Online When a client with an active membership signs in and books on your booking page, their membership works for them automatically: treatments their plan covers cost nothing, deposits can be waived, and membership credits are kept for when they check out at your clinic. This guide explains which membership settings drive each benefit and what members see. **NOTE:** This guide covers the new Online Bookings and Client Portal, which are being rolled out to clinics in phases. If your screens look different, your account may still be on the classic version — message us via the in-app chat and we will help. **Before You Start** - Members must be signed in to their account when they book. Pabau can only apply a membership once it knows who is booking. See [How Clients Sign In When They Book Online](https://support.pabau.com/en/pabau2/how-clients-sign-in-when-they-book-online?hsLang=en). - Memberships are set up in **Setup → Memberships**. See [How to Create Memberships](https://support.pabau.com/en/pabau2/how-to-create-memberships-0?hsLang=en). **Step 1: Choose the Plan’s Benefits** 1. Go to **Setup → Memberships** and create a plan, or open an existing one to edit it. On the **Basics** step, switch on **Waive deposits for members** if members should never pay a booking deposit. 2. Under **Membership Perks**, add what the plan includes. A **Service** perk covers a treatment when a member books it online. **Credits** give members money to spend at your clinic. ![The membership plan Basics step with Waive deposits for members and Membership Perks marked](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/490572276942-01-waive-deposits.png) *Waive deposits for members (1) and the plan’s perks (2)* **IMPORTANT:** Waived deposits apply to members whose subscription is active. Paused or payment-failed memberships still pay deposits. If you switch this on for an existing plan, it applies to new subscriptions only. **Step 2: Show Membership on the Payment Step** 1. In Pabau Studio, open the **Payment** page, hover the payment methods and click their label to open **Payment options**. Leave **Membership** switched on so members see their membership listed among the ways to pay on the **Payment** step, then click **Publish** if you changed anything. The full steps are in [New Online Bookings Part 4: Take Payments and Deposits Online](https://support.pabau.com/en/pabau2/new-online-bookings-part-4-take-payments-and-deposits-online?hsLang=en). ![Pabau Studio Payment options with the Membership switch marked](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/490572276942-02-payment-options-membership.png) *Membership in Payment options (1)* **What Members See When They Book** | Benefit | What the member sees | | --- | --- | | **A treatment their plan covers** | The treatment shows **Membership benefit** in the booking summary and nothing is charged for it. In a booking with several treatments, only the covered one is free; the others are priced as usual. Covered treatments count against the plan’s allowance for the current period; once it is used up, the treatment is priced as normal. | | **Waived deposit** | **No deposit today — your membership waives it.** Only the deposit is waived: the treatment’s price doesn’t change and is paid at your clinic as usual. If a cancellation policy is active, members may still be asked for card details. | | **Membership credits** | The summary says, for example, **2 membership credits will be applied at checkout**. Credits are never spent online and never reduce a deposit. They are set aside for the booking and taken off the bill when you check the client out. | Clients can also see a no-deposit message for other reasons: **No deposit today — a package you already own covers this.** or **No deposit today — your account balance covers this booking.** **TIP:** Credits set aside for one booking can’t be claimed by another, so a member can’t promise the same credits to two appointments. **What's next?** - [How to Create Memberships](https://support.pabau.com/en/pabau2/how-to-create-memberships-0?hsLang=en) - [New Online Bookings Part 4: Take Payments and Deposits Online](https://support.pabau.com/en/pabau2/new-online-bookings-part-4-take-payments-and-deposits-online?hsLang=en) - [How to Sell Memberships, Packages, Products and Gift Cards in Your Online Store](https://support.pabau.com/en/pabau2/how-to-sell-memberships-packages-products-and-gift-cards-in-your-online-store?hsLang=en) - [Understanding Membership Benefits on the Client Card (New Client Card)](https://support.pabau.com/en/pabau2/understanding-membership-benefits-on-the-client-card?hsLang=en) --- Was this guide helpful? 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