--- title: How Clients Sign In When They Book Online description: Clients sign in to your booking page with a one-time code sent by email, with no password. See when they are asked and what new clients fill in. --- [Skip to content](https://support.pabau.com/en/pabau2/how-clients-sign-in-when-they-book-online#main-content) [![pabau logo white](https://support.pabau.com/hubfs/pabau%20logo%20white.svg)](https://support.pabau.com/en/pabau2?hsLang=en) Open main navigation Close main navigation - [Get Support](https://pabau.com/support-center/) [Get Support](https://pabau.com/support-center/) Pabau Knowledge Base - There are no suggestions because the search field is empty. 1. [Pabau Knowledge Base](https://support.pabau.com/en/pabau2?hsLang=en) 2. [Online Bookings](https://support.pabau.com/en/pabau2/online-bookings?hsLang=en) 3. [New Online Bookings](https://support.pabau.com/en/pabau2/online-bookings?hsLang=en#new-online-bookings) # How Clients Sign In When They Book Online **NOTE:** This guide covers the new Online Bookings and Client Portal, which are being rolled out to clinics in phases. If your screens look different, your account may still be on the classic version — message us via the in-app chat and we will help. In this article, you will learn how your clients sign in when they book online, when they are asked to, and what new clients see the first time. Clients never need a password for your booking page or client portal: they sign in with a one-time code sent to their email address. **Step 1: When Clients Are Asked to Sign In** Clients can browse your services and choose a date and time without signing in. (Services you offer only to existing clients show **Sign in to book** instead of the usual add button.) When they click **Continue** after choosing a time, a sign-in window opens, before any forms or payment. Clients who are already signed in skip it. Every online booking is made by a signed-in client — there is no guest checkout — so each booking is tied to an email address the client has confirmed. Clients can also sign in at any time with the **Sign in** button at the top of your booking page, or from your client portal. In the sign-in window, the client: 1. Enters their email address. 2. Clicks **Continue with email**. ![The sign-in window with the Email field and Continue with email](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/obc-2026/489460318397-01-sign-in.png) *The sign-in window clients see after choosing a time* Pabau emails them a six-digit code. They type it in and carry on exactly where they left off. The email also contains a sign-in link, which works too — handy if they opened the email on another device. Codes expire after 10 minutes, and clients can ask for a new one. **Step 2: What New Clients See** There is no separate sign-up form. A client who has not booked with you before enters their email in the same way, and their account is set up automatically once they enter the code. If their first name, last name or mobile number is missing from your records, a **Complete your details** window asks for them before the booking continues. The email address is already confirmed, so it cannot be changed here. Clients can also choose how you may contact them about offers and news — **SMS**, **Email**, **Phone** or **Post**. These boxes start unticked. ![Complete your details with name, mobile number and marketing preferences](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/obc-2026/489460318397-02-details.png) *Complete your details, shown only when a client’s details are missing* **Step 3: Preview the Sign-in Screens in Pabau Studio** Go to **Setup → Online Bookings** and click **Customise page** to open Pabau Studio (see [Part 2](https://support.pabau.com/en/pabau2/new-online-bookings-part-2-customise-and-publish-your-booking-page-in-pabau-studio?hsLang=en) if you are new to Studio). Then: 1. Click **Sign in** in the **Booking pages** strip. Studio shows both windows, the sign-in window and **Complete your details**, as your clients see them. The preview cannot be used to sign in, so nobody is sent an email from it. ![The Sign in page selected in the Booking pages strip of Pabau Studio](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/obc-2026/489460318397-03-studio.png) *The Sign in page in Pabau Studio* **NOTE:** In Studio’s sign-in options, the emailed code and link are called **Magic link**. You may also see **Email & password** marked as always available. That refers to the password a client can choose in their client portal for signing in to your clinic’s patient app. Clients cannot sign in to your booking page with a password, and there is nothing for you to set up. **What's next?** - [How to Log In to the Client Portal](https://support.pabau.com/en/pabau2/how-to-login-to-the-client-portal?hsLang=en) — the same sign-in, explained for your clients. - [New Online Bookings Part 3: Set Booking Steps and Availability Rules](https://support.pabau.com/en/pabau2/new-online-bookings-part-3-set-booking-steps-and-availability-rules?hsLang=en) — choose the steps clients go through. - [How to Set Up the New Client Portal](https://support.pabau.com/en/pabau2/how-to-set-up-the-new-client-portal?hsLang=en) — choose what clients can see and do once they are signed in. Questions? Reach us any time via the in-app chat — we’re happy to help. --- Was this guide helpful? Let us know by voting below - your feedback helps us write clearer articles. 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