---
title: How the GoHighLevel Integration Works
description: "Connect a GoHighLevel sub-account to Pabau: sync contacts both ways, tag appointment activity and lead outcomes for your marketing agency workflows, map fields, and test the connection."
---

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# How the GoHighLevel Integration Works

The GoHighLevel integration keeps your Pabau clients in step with the contacts in a GoHighLevel sub-account. Contacts sync both ways — new and updated Pabau clients are pushed to GoHighLevel in near real time, and contact changes made in GoHighLevel flow back into Pabau — while appointment activity and lead outcomes land on the GoHighLevel contact as tags your marketing agency can build workflows on.

This is a connector inside Pabau's **Data Sync** tool. If you're new to Data Sync, read *How Data Sync works in Pabau* first for the general concepts (triggers, mapping, the delivery log and retries). This guide covers everything specific to GoHighLevel.

**NOTE:** The GoHighLevel integration is being rolled out gradually. If you don't see it in your App Marketplace yet, contact support to have it enabled for your account. You need administrator access in Pabau to set it up.

## What the connector does

- Creates or updates a GoHighLevel **contact** when a client is created or edited in Pabau.
- Brings contact changes made in GoHighLevel back into Pabau — and can optionally create new Pabau clients from unmatched GoHighLevel contacts (off by default).
- Adds a tag to the synced contact when an appointment is booked, changed or cancelled (`pabau-appointment:booked`, `pabau-appointment:updated`, `pabau-appointment:cancelled`).
- Adds a tag when a lead is marked won or lost (`pabau-lead:won`, `pabau-lead:lost`) — closing the loop for your agency's ROI reporting.
- Optionally deletes the GoHighLevel contact when a client is deleted in Pabau (off by default).

**NOTE:** The connector syncs the client / contact object only. Appointments and leads are represented as tags on the contact, not as GoHighLevel appointments or opportunities. A contact deleted in GoHighLevel is never deleted in Pabau — medical records are retained, and erasure only ever flows from Pabau outwards.

## Before You Start

The connection uses GoHighLevel's own sign-in (OAuth) — there are no API keys to copy. You'll need:

- A GoHighLevel account — yours, or one your marketing agency manages for you.
- A sign-in that can access the **sub-account** (location) you want to connect, and permission to authorise apps for it. If an agency runs GoHighLevel for you, ask them which sub-account is yours.

## Step 1: Connect Your GoHighLevel Account

You can start from either of two places:

- **Setup \> App Marketplace** — select the **GoHighLevel** tile. It takes you straight into the Data Sync setup below.
- **Data Hub \> Data Sync** — select **Add connector**, choose **GoHighLevel**, and select **Set up**.

![The GoHighLevel tile in Setup, App Marketplace](https://support.pabau.com/hubfs/Data%20Sync%20KB/kb-ghl-01-marketplace-tile.png)

The first step of the setup asks you to connect your account. Select **Connect GoHighLevel** — a GoHighLevel window opens where you sign in, pick the sub-account to connect, and approve the access. Once you approve, the window closes and Pabau creates the connection automatically, then opens it so you can review the triggers, field mapping and settings described below.

**TIP:** If your browser blocks the pop-up window, allow pop-ups for Pabau and select **Connect GoHighLevel** again.

## Step 2: Triggers

On the **Triggers** tab, choose which Pabau events are pushed to GoHighLevel:

- `client.create` / `client.update` → **Create or update GoHighLevel contacts** (on by default).
- `client.delete` → **Delete GoHighLevel contacts** (off by default).
- `booking.create` / `booking.update` / `booking.canceled` → **Tag GoHighLevel contacts with appointment status** (on by default).
- `lead.won` / `lead.lost` → **Tag GoHighLevel contacts with lead outcome (won/lost)** (on by default).

![The Triggers tab with the default GoHighLevel triggers enabled](https://support.pabau.com/hubfs/Data%20Sync%20KB/kb-ghl-04-triggers.png)

**IMPORTANT:** Once `client.delete` is switched on, deleting a client in Pabau always deletes the linked GoHighLevel contact — even if you've set the contact sync direction to inbound only. This is deliberate, so an erasure honoured in Pabau is honoured in GoHighLevel too. Leave it off if your agency needs deleted clients to remain as contacts in GoHighLevel.

## Step 3: Field Mapping

On the **Mapping** tab, expand **Contacts** to see how Pabau client fields map to standard GoHighLevel contact fields. The default mapping is:

- Email → **Email** (required — see how matching works below)
- First name → **First name**
- Last name → **Last name**
- Mobile phone → **Phone number**
- Street address → **Street address**
- City → **City**
- County / province → **State / region**
- Postcode → **Postal code**
- Country → **Country**
- Date of birth → **Date of birth**

![The Mapping tab with the Contacts group expanded](https://support.pabau.com/hubfs/Data%20Sync%20KB/kb-ghl-05-mapping.png)

Turn a row off to stop that field syncing, retarget a row to a different GoHighLevel field (for example **Company name**, **Website URL**, **Contact source** or **Timezone**) using the dropdowns, or add rows for your own custom fields. The contact group's direction control decides whether contacts sync **both ways** (the default), outbound only (Pabau → GoHighLevel) or inbound only, and the **Data conflict resolution** setting decides which side wins when it's unclear which has the newer data — Pabau is the source of truth by default.

**NOTE:** GoHighLevel has a single standard phone field, so Pabau's **Mobile phone** maps to it by default — that's the SMS-reachable number GoHighLevel campaigns text and dial.

The **Appointments** and **Leads** groups below the contact mapping are composed automatically — they show how appointment status and lead outcome become tags on the synced contact. There's nothing to map by hand; switch them on or off from the Triggers tab.

## Step 4: Sync Settings

On the **Settings** tab you'll find the connection card — showing the connected GoHighLevel account, with the option to disconnect — and two sync options:

- **Create missing records on update** (default *Yes*) — editing a client that has never synced creates the contact in GoHighLevel instead of skipping it.
- **Create new clients from GoHighLevel contacts** (default *No*) — when on, GoHighLevel contacts that match no existing client are created as new Pabau clients. Matched contacts still sync either way.

![The Settings tab with sync options and the connected account](https://support.pabau.com/hubfs/Data%20Sync%20KB/kb-ghl-03-settings.png)

Use **Test connection** to confirm Pabau can reach your GoHighLevel sub-account.

**IMPORTANT:** Leave **Create new clients from GoHighLevel contacts** off unless you're sure you want it. GoHighLevel locations often hold large volumes of marketing contacts, and switching this on creates a Pabau client for every new unmatched contact your agency adds.

## How Records Are Matched

When a contact changes in GoHighLevel, Pabau works out which client (if any) it belongs to:

1. A client that has already synced with that contact is always used — the stored link is authoritative.
2. Otherwise, if the contact's email matches exactly one Pabau client, that client is linked and updated.
3. If the email matches more than one client, or matches a client already linked to a different GoHighLevel contact, nothing is written — the change is skipped rather than guessed. Contacts without an email address are never matched by guesswork either.

If nothing matches, a new Pabau client is created only when **Create new clients from GoHighLevel contacts** is on. In every case, older data never overwrites newer data — each side's changes only apply when they're newer than what the other side already holds.

## Working With the Tags in GoHighLevel

Appointment and lead activity arrives in GoHighLevel as tags on the synced contact:

- `pabau-appointment:booked` — an appointment was booked.
- `pabau-appointment:updated` — an appointment was changed or rescheduled.
- `pabau-appointment:cancelled` — an appointment was cancelled.
- `pabau-lead:won` — a lead was marked won.
- `pabau-lead:lost` — a lead was marked lost.

Your agency can use these as triggers for GoHighLevel workflows — confirmations, review requests, reactivation campaigns, or closed-loop ROI reporting. Pabau only ever **adds** its own tags; it never removes or replaces the tags your agency already keeps on a contact.

## Test It End to End

On the **Mapping** tab, select **Send test event**, choose an event such as `client.update`, and select **Send test**. Pabau picks a real client, pushes it through the live pipeline, and records the result in the log labelled as a test. Open the **Logs** to confirm it succeeded, then check the contact in GoHighLevel.

![The Send a test event dialog with a choice of events to send](https://support.pabau.com/hubfs/Data%20Sync%20KB/kb-ds-05-test-event.png)

## Reading the Delivery Log

Select **Logs** on the connector to see every delivery — including the exact request Pabau sent, the response GoHighLevel returned, and a correlation ID for support tickets. Failures follow the standard Data Sync rules: temporary problems (rate limits, network errors, GoHighLevel server errors) retry automatically on a widening schedule, while permanent rejections show the reason so you can fix the data and re-send with **Sync latest data**. See *How Data Sync works in Pabau* for the full guide to statuses, retries and re-sending.

![A single delivery's detail panel showing the request, response and error](https://support.pabau.com/hubfs/Data%20Sync%20KB/kb-ds-07-delivery-detail.png)

## Disconnecting

To stop the sync, open the connector's **Settings** tab and disconnect the GoHighLevel account, or pause or delete the connector from its card in **Data Hub \> Data Sync**. Disconnecting stops syncing in both directions; the delivery history is kept for audit.

![The GoHighLevel connector card in Data Hub, Data Sync](https://support.pabau.com/hubfs/Data%20Sync%20KB/kb-ghl-02-connection-card.png)

## Related articles

- How Data Sync works in Pabau

 

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