---
title: Getting Started with the New Online Bookings and Client Portal
description: An overview of the new Online Bookings and Client Portal, what is new, and the guides for setting it up.
---

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1. [Pabau Knowledge Base](https://support.pabau.com/en/pabau2?hsLang=en)
2. [Online Bookings](https://support.pabau.com/en/pabau2/online-bookings?hsLang=en)
3. [New Online Bookings](https://support.pabau.com/en/pabau2/online-bookings?hsLang=en#new-online-bookings)

# Getting Started with the New Online Bookings and Client Portal

## In this article, you will learn what the new Online Bookings and Client Portal are, what is new for your clinic and your clients, and which guide to read for each part of the set-up.

**NOTE:** The new Online Bookings and Client Portal are being rolled out to clinics in phases. If **Setup → Online Bookings** does not show the **Overview**, **Share** and **Add to website** tabs described here, your account is still on the classic version — see [Online Bookings](https://support.pabau.com/en/pabau2/online-bookings?hsLang=en) and [Client Portal](https://support.pabau.com/en/pabau2/client-portal?hsLang=en) instead.

**What is it?**

The new Online Bookings is a fresh booking page for your clinic. Clients choose who the booking is for, pick their services, provider, date and time, complete any forms and pay - all on one page that carries your colours, fonts and logo. The same site includes an online store for memberships, packages, products and gift cards, and a client portal where clients manage their appointments, payments and records.

Behind it sits one dashboard in Pabau, **Setup → Online Bookings**, where you check your page is ready, see how bookings are performing, share your link and add booking to your website. You design the page itself in **Pabau Studio**, opened with **Customise page**.

![The Online Bookings dashboard, with the Overview, Analytics, Share, Add to website, Settings, Google Reserve and Tracking tabs](https://support.pabau.com/hubfs/kb/new-online-bookings/nob-ob-overview.png)

*The Online Bookings dashboard, with the Overview, Analytics, Share, Add to website, Settings, Google Reserve and Tracking tabs*

**Who can set it up?**

- The **Setup → Online Bookings** dashboard and Pabau Studio need the **Can access online bookings** permission.
- The **Setup → Client Portal** page needs access to the Setup page.

**What is new?**

- **A readiness checklist** that tells you what is stopping or losing you bookings, with a button that takes you straight to the fix.
- **Pabau Studio** — edit the live page in place: hover any section, change it, preview on desktop and mobile, then publish.
- **Booking types** — let clients book just for themselves, for a group, for a child, as an employee, or for a class.
- **Availability rules** such as minimum notice, maximum advance booking, gap rules and room or equipment checks.
- **Tailored links, QR codes and four website options**, plus built-in conversion tracking and Google Reserve.
- **Your own domain** — let clients book at an address like booking.yourclinic.com.
- **An online store** for memberships, packages, products and gift cards.
- **A new client portal** that clients sign in to with a six-digit code sent by email — no password needed.

**The route through the set**

Work through the series in order the first time:

1. [New Online Bookings Part 1: Get Your Booking Page Ready](https://support.pabau.com/en/pabau2/new-online-bookings-part-1-get-your-booking-page-ready?hsLang=en) — check your booking page is ready to take bookings
2. [New Online Bookings Part 2: Customise and Publish Your Booking Page in Pabau Studio](https://support.pabau.com/en/pabau2/new-online-bookings-part-2-customise-and-publish-your-booking-page-in-pabau-studio?hsLang=en) — brand your page and publish it
3. [New Online Bookings Part 3: Set Booking Steps and Availability Rules](https://support.pabau.com/en/pabau2/new-online-bookings-part-3-set-booking-steps-and-availability-rules?hsLang=en) — choose the booking steps and the availability rules
4. [New Online Bookings Part 4: Take Payments and Deposits Online](https://support.pabau.com/en/pabau2/new-online-bookings-part-4-take-payments-and-deposits-online?hsLang=en) — take payments, deposits and card details online
5. [New Online Bookings Part 5: Share Your Booking Page and Add It to Your Website](https://support.pabau.com/en/pabau2/new-online-bookings-part-5-share-your-booking-page-and-add-it-to-your-website?hsLang=en) — share your link and put booking on your website

Then the guides for specific tasks:

- [How to Set Up a Custom Domain for Your Booking Page](https://support.pabau.com/en/pabau2/how-to-set-up-a-custom-domain-for-your-booking-page?hsLang=en)
- [How to Sell Memberships, Packages, Products and Gift Cards in Your Online Store](https://support.pabau.com/en/pabau2/how-to-sell-memberships-packages-products-and-gift-cards-in-your-online-store?hsLang=en)
- [How to Set Up the New Client Portal](https://support.pabau.com/en/pabau2/how-to-set-up-the-new-client-portal?hsLang=en)
- [New Online Bookings and Client Portal: What Has Changed](https://support.pabau.com/en/pabau2/new-online-bookings-and-client-portal-what-has-changed?hsLang=en) — where each classic setting now lives

And the guides you can send to your clients:

- [How to Book an Appointment Online (New Booking Page)](https://support.pabau.com/en/pabau2/how-to-book-an-appointment-online-new-booking-page?hsLang=en)
- [How to Use Your Client Portal (New Client Portal)](https://support.pabau.com/en/pabau2/how-to-use-your-client-portal-new-client-portal?hsLang=en)
- [How to Buy a Membership, Package or Gift Card Online (New Online Store)](https://support.pabau.com/en/pabau2/how-to-buy-a-membership-package-or-gift-card-online-new-online-store?hsLang=en)

Questions? Reach us any time via the in-app chat — we’re happy to help.

---

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    - [Appointments](https://support.pabau.com/en/pabau2/for-patients-how-to-guides?hsLang=en#appointments)
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- [Best Practices](https://support.pabau.com/en/pabau2/best-practices?hsLang=en)
- [Pabau Product Portal](https://support.pabau.com/en/pabau2/pabau-product-portal?hsLang=en)
- [Compliance](https://support.pabau.com/en/pabau2/compliance?hsLang=en)
- [Care Plus Upgrade](https://support.pabau.com/en/pabau2/care-plus-upgrade?hsLang=en#main-content)

    - [Getting started](https://support.pabau.com/en/pabau2/care-plus-upgrade?hsLang=en#getting-started)
    - [Cases](https://support.pabau.com/en/pabau2/care-plus-upgrade?hsLang=en#cases)
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- [Marketing Plus upgrade](https://support.pabau.com/en/pabau2/marketing-plus-upgrade?hsLang=en#main-content)

    - [Getting started](https://support.pabau.com/en/pabau2/marketing-plus-upgrade?hsLang=en#getting-started)
- [Labels](https://support.pabau.com/en/pabau2/labels?hsLang=en#main-content)

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- [Engage](https://support.pabau.com/en/pabau2/engage?hsLang=en#main-content)

    - [Getting Started](https://support.pabau.com/en/pabau2/engage?hsLang=en#getting-started)
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    - [Clients & the Client Panel](https://support.pabau.com/en/pabau2/engage?hsLang=en#clients-the-client-panel)
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- [Insurance Billing](https://support.pabau.com/en/pabau2/insurance-billing?hsLang=en#main-content)

    - [Insurance Billing (UK)](https://support.pabau.com/en/pabau2/insurance-billing?hsLang=en#insurance-billing-uk)
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    - [US Insurance Billing Additional Resources](https://support.pabau.com/en/pabau2/insurance-billing?hsLang=en#us-insurance-billing-additional-resources)
- [New Client Card](https://support.pabau.com/en/pabau2/new-client-card?hsLang=en)
- [Data Hub](https://support.pabau.com/en/pabau2/data-hub?hsLang=en)

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