Engage includes a built-in team chat, so the front desk, practitioners and managers can coordinate without leaving the inbox — and without WhatsApp groups on personal phones. Everything in Chat is internal: clients never see it. This article shows you around.
Opening Chat
Click the Chat bubble in the icon rail on the far left of Engage. Chat opens over the inbox; press Esc or click the X to return.
Channels
Channels group conversation by topic — for example #general, #front-desk and #social-media. Click Add channels in the sidebar to create more. Each channel has a topic line next to its name (like "Walk-ins, rotas and the front of house") so everyone knows what belongs there, and shows its member avatars in the top right.
Direct Messages
Under Direct messages, click the + to start a private one-to-one conversation with a colleague.
Messages, Reactions and Threads
Type in the composer at the bottom and press Enter to send. You can attach images, add emoji, @mention a colleague to get their attention, and react to any message with an emoji. Replying to a message starts a thread, keeping side-discussions tidy — the parent message shows a reply count.
Finding Things
The Search messages box at the top searches across your channels and direct messages. Pinned messages (the pin icon in the channel header) keep important notices one click away.
TIP: Good team-chat habits: keep client-specific coordination in the client’s Engage conversation (as an internal Note), and use Chat for everything else — rotas, deliveries, day-to-day coordination.
Related Articles
We suggest reading our Getting Started with the Engage Inbox article for the client-facing side of Engage.
For more guides, refer to related articles below, select additional guides, or use the search bar at the top of the page. These guides will help you get the most out of your Pabau account.
Additionally, to help you fully utilize and understand your Pabau account, we recommend exploring additional guides and resources offered at the Pabau Academy.