---
title: SMS Pricing and Sending Limits in Engage
description: "How SMS is billed in Engage: monthly number fees, per-segment usage, the 10-segment carrier cap and what makes messages cost more."
---

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# SMS Pricing and Sending Limits in Engage

## How SMS is billed in Engage: monthly number fees, per-segment usage, the 10-segment carrier cap and what makes messages cost more.

SMS costs in Engage are simple once you know the two moving parts: the number and the segments. This article explains both.

**The Two Parts of SMS Cost**

- **Your number** — texting numbers bought through Engage carry a monthly fee. The exact price is always shown before you confirm the purchase.
- **Usage** — every SMS you send is billed per **segment**.

**What a Segment Is**

A segment is the unit carriers charge in — up to 160 characters for a plain-text message. Longer messages are split into multiple segments and billed accordingly. Emoji and special characters switch the message to a different encoding, which lowers the per-segment character limit and can increase the count.

**Watching the Count as You Type**

The Engage composer counts for you: next to Send, **0 · 1/10 segments** means your message currently fits in one segment. Carriers accept up to **10 segments** per message — the counter keeps you honest before you send.

![The Engage composer with the segment counter next to the Send button.](https://support.pabau.com/hubfs/engage-kb-v2/g-composer-anatomy.png)

**TIP:** Templates keep costs predictable: a well-written 1-segment template beats an improvised 3-segment reply sent fifty times a month.

**Where to See Your Usage**

Message volume by channel is charted in **Reports → Messages** — see our [**Engage Reports: Track Calls, Messages and Team Performance**](https://support.pabau.com/en/pabau2/engage-reports?hsLang=en) article. For billing itself, see our [**How Engage Billing Works: Subscriptions and Credits**](https://support.pabau.com/en/pabau2/how-engage-billing-works?hsLang=en) article.

#### **Can I connect my own Twilio account or another SMS provider?**

No. Pabau sends every SMS through its own messaging providers, so there is nowhere in Pabau to enter your own Twilio account details or connect a different SMS gateway. When you set up an SMS sender, Pabau creates and manages a dedicated Twilio sub-account for your business on its own platform — all you choose is what your clients see.

To choose that, go to **Setup → Sender Addresses**, click **Create a sender** and select **Create SMS**. Under **Send as**, pick either:

- **Sender ID** — a name your clients see instead of a phone number. They cannot reply to it.
- **Registered number** — a phone number set up for SMS on your Pabau account. Clients see this number.

A number has to be one of your clinic's SMS numbers on Pabau before it can send. If it isn't, Pabau tells you so and offers **Get a number in Engage**, where you can buy a texting number.

**NOTE:** Because messages go out through Pabau's providers, they are paid for with Pabau Credits (formerly SMS credits), not billed to you by Twilio. For how credits are bought and used, see our [How Engage Billing Works: Subscriptions and Credits](https://support.pabau.com/en/pabau2/how-engage-billing-works?hsLang=en) article.

*Where this comes from: Pabau's [Terms and Conditions](https://www.pabau.com/terms/) name Twilio as the SMS delivery provider, with Telnyx as backup (clause 25.1), and Pabau Credits as the prepaid unit for text messages (clause 3.7).*

---

**Related Articles**

We suggest reading our [How Engage Billing Works: Subscriptions and Credits](https://support.pabau.com/en/pabau2/how-engage-billing-works?hsLang=en) article for the complete billing picture.

For more guides, refer to related articles below, select additional guides, or use the search bar at the top of the page. These guides will help you get the most out of your Pabau account.

Additionally, to help you fully utilize and understand your Pabau account, we recommend exploring additional guides and resources offered at the [Pabau Academy](https://academy.pabau.com).

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    - [Canon Ultrasounds](https://support.pabau.com/en/pabau2/ultrasound-configuration-dicom-setup?hsLang=en#canon-ultrasounds)

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