---
title: SMS Pricing and Sending Limits in Engage
description: "How SMS is billed in Engage: monthly number fees, per-segment usage, the 10-segment carrier cap and what makes messages cost more."
---

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# SMS Pricing and Sending Limits in Engage

## How SMS is billed in Engage: monthly number fees, per-segment usage, the 10-segment carrier cap and what makes messages cost more.

SMS costs in Engage are simple once you know the two moving parts: the number and the segments. This article explains both.

**The Two Parts of SMS Cost**

- **Your number** — texting numbers bought through Engage carry a monthly fee. The exact price is always shown before you confirm the purchase.
- **Usage** — every SMS you send is billed per **segment**.

**What a Segment Is**

A segment is the unit carriers charge in — up to 160 characters for a plain-text message. Longer messages are split into multiple segments and billed accordingly. Emoji and special characters switch the message to a different encoding, which lowers the per-segment character limit and can increase the count.

**Watching the Count as You Type**

The Engage composer counts for you: next to Send, **0 · 1/10 segments** means your message currently fits in one segment. Carriers accept up to **10 segments** per message — the counter keeps you honest before you send.

![The Engage composer with the segment counter next to the Send button.](https://support.pabau.com/hubfs/engage-kb-v2/g-composer-anatomy.png)

**TIP:** Templates keep costs predictable: a well-written 1-segment template beats an improvised 3-segment reply sent fifty times a month.

**Where to See Your Usage**

Message volume by channel is charted in **Reports → Messages** — see our [**Engage Reports: Track Calls, Messages and Team Performance**](https://support.pabau.com/en/pabau2/engage-reports?hsLang=en) article. For billing itself, see our [**How Engage Billing Works: Subscriptions and Credits**](https://support.pabau.com/en/pabau2/how-engage-billing-works?hsLang=en) article.

---

**Related Articles**

We suggest reading our [How Engage Billing Works: Subscriptions and Credits](https://support.pabau.com/en/pabau2/how-engage-billing-works?hsLang=en) article for the complete billing picture.

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