--- title: "Engage Channel Settings: Your Communications Hub" description: "A tour of the Engage channel settings: every channel card, its connection status, and where each setup flow and settings panel lives." --- [Skip to content](https://support.pabau.com/en/pabau2/engage-channel-catalog#main-content) [![pabau logo white](https://support.pabau.com/hubfs/pabau%20logo%20white.svg)](https://support.pabau.com/en/pabau2?hsLang=en) Open main navigation Close main navigation - [Get Support](https://pabau.com/support-center/) [Get Support](https://pabau.com/support-center/) Pabau Knowledge Base - There are no suggestions because the search field is empty. 1. [Pabau Knowledge Base](https://support.pabau.com/en/pabau2?hsLang=en) 2. [Engage](https://support.pabau.com/en/pabau2/engage?hsLang=en) 3. [Getting Started](https://support.pabau.com/en/pabau2/engage?hsLang=en#getting-started) # Engage Channel Settings: Your Communications Hub ## A tour of the Engage channel settings: every channel card, its connection status, and where each setup flow and settings panel lives. This article introduces the channel settings - the hub of Engage where you connect, monitor and manage every communication channel your clinic uses. Understanding this screen makes every other Engage setup guide easier to follow, because this is where each setup wizard and settings panel is launched from. **Opening the Channel Settings** Click the **Settings** cog at the bottom of the icon rail on the far left of Engage. The settings open over the inbox, with a channel list on the left and the **All channels** overview showing every channel as a card. ![The Engage channel settings showing the All channels overview: cards for Email, SMS, Calls, Fax, WhatsApp, Instagram, Facebook, Gmail, Office 365, AI Chat Assistant and Conversation routing with their connection status.](https://support.pabau.com/hubfs/engage-kb-v2/recon-all-channels.png) **Reading a Channel Card** Each card shows the channel's live status: - **Connected** (green) - the channel is up and running. - **Not connected** - the channel has not been set up yet. Open it to start the setup flow. - **Soon** - the channel's management screen is coming to the new settings shortly. The cards cover: **Email** (patient email in the unified inbox, with two-way replies), **SMS** (two-way texting from your clinic's number or sender name), **Calls** (patient calls with recording, voicemail and IVR), **Fax** (secure faxes from a clinic number), **WhatsApp** (WhatsApp Business messaging and templated reminders), **Instagram** and **Facebook**, **Gmail** and **Office 365** (sync a staff mailbox into the inbox), **AI Chat Assistant**, and **Conversation routing** (auto-assign conversations with a drag-and-drop workflow). **TIP:** The **Email** card is connected out of the box - Engage email works two-way from day one. Connecting Gmail or Office 365, or forwarding an existing inbox, are optional extras with their own cards. We suggest reading our **Email in Engage: Sending, Forwarding and Mailboxes Explained** article. **What Each Panel Contains** Click a channel in the left-hand list (or its card) to open its settings panel. Each panel starts with a short explainer and quick links to its setup flows - for example the SMS panel offers **Buy a number** and **Use a sender name**, the Calls panel offers **Buy a number**, **Port an existing number** and **Set up call routing**, and the WhatsApp panel offers **Connect WhatsApp** and its message templates. Each setup flow has its own step-by-step guide - see the related articles below. ![The SMS channel panel with its Numbers, Sender names and Countries tabs and the Buy your first SMS number button.](https://support.pabau.com/hubfs/engage-kb-v2/recon-channel-sms.png) **If a Channel Is Missing from Your Inbox Sidebar** The inbox sidebar only shows channels that are set up - a missing entry is not a bug. As soon as you connect a channel or buy a number here, it appears in the sidebar with its own conversation counts. --- **Related Articles** We suggest reading our - [How to Set Up Two-Way SMS in Engage](https://support.pabau.com/en/pabau2/how-to-set-up-two-way-sms-in-engage?hsLang=en), - [How to Set Up the Calls Channel in Engage (Buy a Number)](https://support.pabau.com/en/pabau2/how-to-set-up-calls-in-engage?hsLang=en), - [How to Set Up Fax in Engage (Buy a Fax Number)](https://support.pabau.com/en/pabau2/how-to-set-up-fax-in-engage?hsLang=en), - [How to Connect WhatsApp Business to Engage](https://support.pabau.com/en/pabau2/how-to-connect-whatsapp-business-to-engage?hsLang=en) - [How to Connect Gmail or Microsoft 365 (Outlook) to Engage](https://support.pabau.com/en/pabau2/how-to-connect-gmail-or-outlook-to-engage?hsLang=en) articles to start connecting your channels. 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