--- title: Detect Syncing Errors description: Learn how to detect Xero syncing errors in Pabau, view the error message on any invoice that failed to sync, and find all unsynced invoices in one place. --- [Skip to content](https://support.pabau.com/en/pabau2/detect-syncing-errors#main-content) [![pabau logo white](https://support.pabau.com/hubfs/pabau%20logo%20white.svg)](https://support.pabau.com/en/pabau2?hsLang=en) Open main navigation Close main navigation - [Get Support](https://pabau.com/support-center/) [Get Support](https://pabau.com/support-center/) Pabau Knowledge Base - There are no suggestions because the search field is empty. 1. [Pabau Knowledge Base](https://support.pabau.com/en/pabau2?hsLang=en) 2. [App Marketplace (Integrations)](https://support.pabau.com/en/pabau2/app-marketplace-integrations?hsLang=en) 3. [Payments & Accounting](https://support.pabau.com/en/pabau2/app-marketplace-integrations?hsLang=en#payments-accounting) # Detect Syncing Errors ## In this article, we'll cover how to spot invoices that failed to sync to Xero using the red sync icon in Pabau, and how to retry the sync manually. Whenever a sync fails to establish or complete its operation towards your Xero organization, the Red icon will appear, and a message will display when you hover over it. ![](https://support.pabau.com/hs-fs/hubfs/image-png-Sep-30-2026-11-48-00-7961-AM.png?width=660&height=257&name=image-png-Sep-30-2026-11-48-00-7961-AM.png) If you hover over the Icon that did not sync automatically, you can click to schedule it for manual sync. You can also identify all sync errors on the [Xero integration page](https://app.pabau.com/setup/app-marketplace/xero) in Pabau under the **Sync Errors** tab. This page shows all invoices that have not been automatically synced and which errors you received. ![Screenshot - 2025-07-30T182609.571](https://support.pabau.com/hs-fs/hubfs/Marketing%20and%20Communications%20article%20category/Screenshot%20-%202025-07-30T182609.571.png?width=670&height=325&name=Screenshot%20-%202025-07-30T182609.571.png) If there was an attempt to sync the invoice and for some reason it failed, these are the most commonly identified reasons and errors we've encountered so far: **XEROINV-01** It means that the invoice you tried to sync cannot be found in Pabau; the potential cause is that a staff member might have deleted it from the system in the meantime. **XEROINV-02**  This means that the contact assigned to the invoice cannot be found in Pabau; the potential cause is that a staff member might have deleted it from the system in the meantime. **XEROIN-03** We could not match the requested invoice GUID with an invoice for your Xero organization. A potential cause is that the invoice in Xero might have been deleted/archived. **XEROINV-04**  It means the data was malformed to your Xero organization; please report these cases to customer support for investigation. **XEROINV-05**  It means your company has Payments Enabled to be synced to Xero, but there were no payments attached to the requested invoice for sync. The invoice will be synced without payment information. **XEROIN-06** It means there was an error while trying to sync the attached payment information for the invoice to your Xero organization; please report these cases to customer support for investigation. **XEROINV-07** This means the invoice was edited/updated on the Xero Platform when initially it was generated from Pabau; these cases will not be processed by the API as they are considered illegal updates that do not follow the regular update process from Pabau to your Xero organization. **XEROINV-08**  It means the invoice was generated with "Authorized" status; this is the final form of the invoice on the Xero platform, and they are not eligible to receive any sort of update from external APIs and/or systems. **XEROINV-09** This means that the default account code of 200 was deleted/archived from your Xero organization; in order to proceed with correct syncing, select a valid payment account in your Xero Integration dashboard. **XEROINV-10**  This error indicates that the invoice ID could not be matched on your Xero platform. The potential cause for this is that the invoice is no longer available on your Xero platform. For these types of issues, please email support, and we will manually trigger a new insert of those invoices to be synced on your Xero platform. **XEROINV-11**  This error code shows that there has been an error while processing payments for this invoice; please take a look at your payment settings on the Xero Integration Dashboard on Pabau and make sure you have all proper Account Codes set with valid accounts that can accept payments. --- Was this guide helpful? Let us know by voting below - your feedback helps us write clearer articles. For **[more guides](https://support.pabau.com/en/pabau2?hsLang=en)**, browse the related articles below or use the search bar at the top of the page. 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