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This article covers the new Client Card, available to selected clinics from August 2026. If your Client Card looks different, see the Care Plus (Classic) guide instead.
Care Plus is a powerful add-on that helps you go the extra mile for your clients, without adding extra work for your team.
From smarter communication to smoother care delivery, it’s packed with tools to help you build stronger relationships and give every client the VIP experience.
What does Care Plus include?
This premium subscription includes several exclusive features and benefits. And here’s some you’ll love:
- You don’t need credits to use AI features anymore!
- You can view and download client images in high resolution.
- You can upload unlimited photos per client.
- Video consultations won’t use up any credits.
- You can create custom widgets in the client card Summary.
Exclusive features included in this subscription:
Photo Compare
With Care Plus, you can compare before-and-after photos by using Pabau’s comparison tools.
Simply select the before and after images on the client card, and choose which comparison tool you want to use. Two photos can be compared side by side on any plan; Care Plus unlocks the remaining comparison layouts and lets you compare up to six photos at once.
Pabau will display them next to each other so you (and your client!) can see the difference at a glance. This feature makes it easy to:
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Highlight visible progress
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Build trust by showing real results
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Keep a consistent visual record over time
It’s a professional, polished way to showcase your work!
NOTE: This feature is included with Care Plus and is available on both the desktop and app versions of Pabau.
Want to learn how it works on a desktop? Check out our step-by-step guide for everything you need to know. For the app version, refer to this guide.
Video Uploads
With Care Plus, you can do more than just upload documents; you can also upload videos directly to client records, staff training folders, or internal documentation. Whether it’s a quick explainer for your team or a visual summary of a client’s progress, it’s all in one place.
You can even create and reuse custom video templates for aftercare instructions. Instead of sending long text explanations, give your clients easy-to-follow video guidance that feels more personal, is easier to understand, and helps them follow your advice with confidence. It’s a simple way to boost client satisfaction and make your clinic stand out.
NOTE: For a more detailed explanation on how to include videos in the client card, view our step-by-step guide.
To learn how to incorporate videos into aftercare templates, refer to this guide.
Repeat Prescriptions
Instantly create a repeat prescription with just one click. This feature allows you to duplicate any previous prescription, streamlining your workflow and eliminating errors in ongoing treatments.
NOTE: To find out how you can repeat prescriptions in Pabau, refer to this guide.
Macros
Save time on documentation by using simple shortcuts to insert text into medical forms. Just assign a keyword to your frequently used clinical notes, disclaimers, or protocols, and type it to have the text appear instantly.
NOTE: To find out how you can use Macros in Pabau, refer to this guide.
Form Wizard
Offer your clients a better way to complete detailed intake or consent forms. Form Wizard creates a beautiful, step-by-step experience with an intuitive layout, keeping them engaged and significantly increasing form completion rates.
NOTE: To find out how you can include the Wizard steps in your medical forms, refer to this step-by-step guide.
New Form Components
Enhance form presentation with modern design elements like grid-style single and multiple choice fields. These layouts save space, reduce scroll fatigue, and create a cleaner, more interactive experience.
NOTE: Learn how you can include and configure single-choice and multiple-choice grid checkboxes in your medical forms by following the steps in this article.
Form Rules
Form Rules lets you automate actions based on how clients answer questions in your forms. Set smart conditions that skip a step, show or hide fields.
NOTE: Learn how you can set up Form Rules in your medical questionnaires by following the instructions in this article.
Form Themes
Create forms that are both functional and visually stunning. With full customisation options, branding tools, and grid layouts, Form Themes help ensure your forms match the professionalism of your practice.
NOTE: To find out how you can configure your form themes, refer to this guide.
AI Templates
Speed up your clinical documentation with smart, AI-powered templates. Automatically generate structured, professional content for treatment notes, letters, or communication — just by entering a few key inputs.
NOTE: To find out how you can use AI Templates to help with your treatment notes, refer to this guide.
Cases
With Care Plus, you can easily log, track, and manage medical complaints, incidents, or client queries using Pabau’s Cases feature.
Simply create a new case, add relevant details and documents, assign it to a team member, and track its progress from start to resolution.
Pabau keeps everything organised in one place so you can:
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Stay on top of every complaint or incident
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Ensure compliance with audit-ready records
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Improve client trust with clear, transparent processes
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Save time by streamlining case management
It’s a professional, structured way to handle serious matters while keeping your team aligned.
NOTE: For more information on how Cases work in Pabau, refer to this guide.
Pathways
Create custom Pathways to guide clients through every stage of their treatment journey. Tailor each pathway to a specific service or treatment by defining the steps, assigning tasks, collecting forms, sharing documents, and keeping both your team and clients on track.
With Care Plus, you can create unlimited custom Pathways and run them without limits, giving you the flexibility to build personalised care journeys for every service you offer.
NOTE: To learn more about how Pathways work, refer to this guide.
How to Upgrade to Care Plus
To upgrade to Care Plus, first navigate to the Setup page in Pabau. Then, click the "Subscription" tab located under the Business section.
On the Subscription page, you’ll see your current plan details, and just below "Marketing Plus" on the left-hand side, you’ll find the option for "Care Plus."
To upgrade, click the Start my 14-day free trial button to begin your complimentary trial.
A splash screen will appear confirming that your free trial has begun. After the trial ends, you can continue using all Care Plus features by upgrading to a paid subscription. If you choose not to upgrade, your account will automatically return to the standard Pabau plan.
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For more guides, browse the related articles below or use the search bar at the top of the page. You can also watch our video learning series, the Pabau Academy, or visit the Support page for additional help.